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Entry Level Help Desk Support Jobs in Michigan (NOW HIRING)

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users ... for staff support Qualifications : Required : • Proven problem-solving skillset, while ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage helpdesk systems, and support staff with hardware and software issues. Responsibilities : • ...

Eskatech

Be Seen First

IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI · On-site

$45K - $60K/yr

This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting . The ideal candidate will also have experience coordinating IT projects and working ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as ...

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Entry Level Help Desk Support information

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Michigan? For Entry Level Help Desk Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Michigan look for? The top searched job categories for Entry Level Help Desk Support jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Help Desk Support jobs? Cities in Michigan with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Entry Level IT Professional

Veracity Software Pvt. Ltd.

Detroit, MI • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Veracity Software Pvt. Ltd. is seeking an Entry Level IT Professional to support the Detroit Water & Sewerage Department (DWSD) technology operations. The role involves providing technical support, troubleshooting software issues, and assisting with application testing while gaining hands-on experience in enterprise utility systems.
Responsibilities:
• Provide technical support to internal and external users.
• Troubleshoot software and application issues.
• Assist with user account creation, configuration, and maintenance.
• Support application testing activities.
• Assist with infrastructure support tasks.
• Resolve application-level issues and software errors.
• Escalate complex technical issues to senior team members.
• Document support activities and resolutions.
• Support enterprise application environments.
• Collaborate with DWSD staff on day-to-day IT operations.
• Participate in training and knowledge-sharing activities.
• Assist with technology improvement initiatives.
Qualifications:
Required:
• 3rd Year University Student or Recent Graduate
• Degree in Computer Science, Information Systems, Engineering, Business, or related technical field
• Basic IT Support knowledge
• SQL knowledge
• Operating Systems knowledge
• Software Troubleshooting skills
• Application Support experience (academic, internship, or professional)
• User Account Management experience
• Strong communication and customer service skills
• Ability to learn new technologies quickly
• Technical Support
• Help Desk Support
• Application Support
• SQL
• Operating Systems
• Troubleshooting
• User Account Administration
• Software Issue Resolution
• Application Testing
• Infrastructure Support
• Customer Service
• Documentation
Preferred:
• Internship Experience
• Oracle Applications Exposure
• Customer Information Systems
• Ticketing Systems
• Active Directory
• Microsoft Windows Administration
• Database Fundamentals
• Networking Fundamentals
• Quality Assurance Testing
• Utility Industry Experience
• Public Sector Experience
Company:
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed. Founded in 2010, the company is headquartered in Iselin, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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