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Level 1 Help Desk Support Jobs in Michigan (NOW HIRING)

TEKsystems

Help Desk Support

Southfield, MI

$27 - $29/hr

... support to customers via multiple communication channels in a customer contact center environment ... Utilizes knowledge management tools to help resolve client issues. Assists clients in completing ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the ... Duration: 4 Months Provide exemplary client support and technical issue resolution via phone and ...

Smart Ass Nerds

Be Seen First

Helpdesk Technician - Tier 1 Development Program

Livonia, MI · On-site

$15 - $17.50/hr

This is a development plan for our tier 1 help desk support staff. This program will help develop ... to full time level one or two helpdesk or engineering roles · Must be able to commute to our ...

New

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix ... Key Responsibilities: - Provide first-level technical support and troubleshooting for IT-related ...

ODL

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

T. user support issues. You will be a member of a team whose responsibilities include processing ... Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years ...

ODL, Inc.

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

T. user support issues. You will be a member of a team whose responsibilities include processing ... Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years ...

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

One (1) to two (2) years experience providing technical support on common computer hardware and ... Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry ...

Mercantile Bank

Help Desk Technician

Troy, MI

$19 - $25.50/hr

This position will be located in Troy, MI and will support our Mercantile and Eastern Michigan Bank ... At least 1 years of related experience * Two-Year college degree or specialist certifications

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All JobsLevel 1 Help Desk Support JobsLevel 1 Help Desk Support Jobs in Michigan

Level 1 Help Desk Support information

See Michigan salary details

$9

$18

$28

How much do level 1 help desk support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for level 1 help desk support in Michigan is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.10 per hour, depending on experience, location, and employer.

What are the typical career advancement opportunities for someone starting as a Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

What is a Level 1 Help Desk Support job?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Level 1 Help Desk Support position, and why are they important?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are popular job titles related to Level 1 Help Desk Support jobs in Michigan? For Level 1 Help Desk Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Level 1 Help Desk Support jobs in Michigan look for? The top searched job categories for Level 1 Help Desk Support jobs in Michigan are:
Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,789 per year, or $18.2 per hour.
Help Desk - Contracted Technology Support Level 1

Help Desk - Contracted Technology Support Level 1

Monroe Public Schools

Monroe, MI

$16 - $18/hr

Other

Posted 19 days ago

Job description

Job Posting: Level 1 Help Desk Technology

Job Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the Administration Building, this role supports the daily operation and maintenance of district technology systems.

Terms of Employment:

  • 3rd Party Contract
  • 40 hours per week
  • 12-month position

Compensation:

  • $16.00 to $18.00 per hour (based on experience and skill level)

Reports To: Director of District Technology

Qualifications:

  • High school diploma or equivalent.
  • At least one (1) year of experience in IT support, including the installation, configuration, maintenance, and troubleshooting of operating systems, hardware, and peripheral devices.
  • Strong attention to detail and ability to follow technical instructions.
  • Effective time management and organizational skills.
  • Excellent communication and interpersonal skills, with the ability to interact professionally in person, by phone, and in writing.
  • Ability to work independently and collaboratively.
  • Willingness to learn, take direction, and adapt to evolving technology needs.
  • Valid driver's license with a clean driving record (required for travel between locations).
  • Successful completion of a criminal background check.

Responsibilities:

  • Provide front-line technical support for staff and students across the district.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Install and configure systems, applications, and devices.
  • Respond to and document help desk tickets in a timely and accurate manner using district ticketing systems.
  • Perform preventative maintenance and routine system updates.
  • Maintain and secure assigned areas, including locking/unlocking doors and setting alarms.
  • Travel to district locations as needed to provide on-site support.
  • Lift and move equipment weighing up to 65 lbs.
  • Wear district-approved uniform during all shifts (shirts provided; employee supplies khaki or black pants and slip-resistant shoes).
  • Work overtime as needed.
  • Perform other duties as assigned by the supervisor.

APPLICATION PROCEDURE

  • Applications are accepted until a position is filled.
  • Only applicants who supply the requested documents outlined below and fully complete the application will be considered.
  • Faxed, mailed, and emailed applications will not be accepted.

External Applicants: Must complete an online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow the instructions to apply for this position. Supporting documents (resume, transcripts, and applicable certifications/license) are required and must be uploaded with the application.
Internal Applicants: Must complete an online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow the instructions to apply for this position. Supporting documents are required and must be uploaded with the application. 

Notice of Nondiscrimination
It is the policy of Monroe Public Schools not to discriminate based on religion, race, color, national origin, disability, age, sex, sexual orientation, gender identity or expression, height, weight, familial status, or marital status in its programs, activities, or employment. For information contact the office of the Superintendent of Schools, 1275 N. Macomb St., Monroe, MI 48162, 734-265-3070. The Monroe Public School District is an equal opportunity employer and complies with the Michigan Civil Rights Act and Title IX Guidelines.



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