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It Support Help Desk Jobs in Michigan (NOW HIRING)

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... You understand that technology support is about people as much as it is about systems. You enjoy ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... You understand that technology support is about people as much as it is about systems. You enjoy ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI . In this role ... You understand that technology support is about people as much as it is about systems. You enjoy ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix ... As an IT HELP DESK you will be responsible for providing technical support and troubleshooting ...

TGW Logistics Group

IT Support Technician

Grand Rapids, MI · On-site

$20.75 - $28.25/hr

Minimum one (1) to three (3) years of experience in a technical support, help desk, or IT support role. * Strong knowledge of Microsoft Windows operating systems. * Experience supporting Microsoft ...

Priority Waste

... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... Serve as the first point of contact for support requests via the ticketing system, email, and phone.

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IT Support Specialist

Detroit, MI · On-site

$39/hr

Required Qualifications * 3+ years of IT Support, Help Desk, or Desktop Support experience. * Experience supporting Windows 10/11 environments. * Strong Microsoft 365 troubleshooting experience.

Connection

IT Specialist/Desktop Support

Detroit, MI · On-site

$39/hr

Qualifications What We're Looking For Required Qualifications * 3+ years of IT Support, Help Desk, or Desktop Support experience. * Experience supporting Windows 10/11 environments. * Strong ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Routine visits to regional offices for staff support Required Traits & Characteristics: * Proven ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Michigan

It Support Help Desk information

See Michigan salary details

$11

$20

$29

How much do it support help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it support help desk in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Michigan? For It Support Help Desk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Michigan look for? The top searched job categories for It Support Help Desk jobs in Michigan are:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

IT Help Desk Technician

Feyen Zylstra

Grand Rapids, MI • On-site

Full-time

PTO

Posted 10 days ago

Job description

Feyen Zylstra is a team of hardworking thinkers and doers who use their brains and brawn to solve the most complex problems associated with the design, installation, and maintenance of electrical and low voltage systems.
We leverage our capability and creativity in electrical solutions to deliver results that drive our purpose of having a positive impact on the lives of people. This starts with our employees and providing them with great pay and benefits, safe and energizing work environments, and opportunities to learn and grow. Our team is data-driven, innovative, collaborative, and committed to the success of those around them.
FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve day-to-day technology issues while delivering exceptional customer service. You'll work closely with users across the organization to troubleshoot hardware, software, and mobile device issues, support technology deployments, and help ensure our employees have the tools they need to be successful.
What We're Looking For:
  • A Problem Solver. You enjoy troubleshooting and finding solutions. Whether it's a software issue, hardware failure, or user question, you're committed to getting to the root of the problem and helping others get back to work quickly. You stay calm under pressure and know when to escalate issues for additional support.
  • A Customer Advocate. You understand that technology support is about people as much as it is about systems. You enjoy helping others, communicate effectively with both technical and non-technical users, and are committed to delivering a positive support experience.
  • A Learner. Technology is constantly evolving, and you're excited to learn alongside it. You are curious, adaptable, and eager to expand your technical knowledge and develop new skills.
  • A Team Player. You work well with others, share knowledge freely, and understand that collaboration leads to better results. You are willing to jump in wherever needed to help the team succeed.
  • An Organized Professional. You can manage multiple requests, prioritize competing demands, and maintain accurate documentation. You take ownership of your work and follow through until issues are resolved.

Areas of Focus:
  • Monitoring and responding to employee support requests through the ticketing system, phone, email, instant messaging, and in-person interactions
  • Troubleshooting and resolving hardware, software, mobile device, and system-related issues
  • Ensure all requests are properly resolved or escalated in a timely manner
  • Communicate with vendors to resolve issues and make repairs
  • Provide technology training to users as needed
  • Provide help desk and infrastructure support outside of normal business hours on a rotating on-call schedule
  • Supporting IT projects and initiatives across the organization

Key Qualifications:
  • High school diploma required
  • Relevant degree, technical certification, or 1-3 years of experience in an IT support, help desk, or technical support role preferred
  • Experience working with a ticketing system preferred
  • Proficiency with Windows operating systems, Microsoft Office, and iOS devices
  • Strong customer service and communication skills
  • Ability to work effectively in a fast-paced environment and manage multiple priorities
  • Strong organizational skills and attention to detail
  • Desire to learn new technologies and continuously improve technical skills
  • Ability to work both independently and as part of a team

We offer generous benefits, competitive compensation, paid time off, training and development, the opportunity for growth, a safe work environment, and the chance to work with a winning team in a great company culture. Candidates are required to pass a pre-employment drug screen. FZ is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.

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