This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role ... As a Level 2 support engineer, you will act as a key escalation point, responsible for ...
Quick apply
This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role ... As a Level 2 support engineer, you will act as a key escalation point, responsible for ...
IT Help Desk Technician - Level 1
Ann Arbor, MI · Remote
$18 - $25/hr
W-2 contract or 1099 (discussed during placement) * Hours: Variable, 10-40 hours per week based on ... Support VPN connectivity, remote desktop tools, and basic network troubleshooting. * Help users ...
Quick apply
IT Help Desk Technician - Level 1
Ann Arbor, MI · Remote
$18 - $25/hr
W-2 contract or 1099 (discussed during placement) * Hours: Variable, 10-40 hours per week based on ... Support VPN connectivity, remote desktop tools, and basic network troubleshooting. * Help users ...
Information Technology Programmer Analyst 12 - MDOT Business & IT Support Services
Lansing, MI · On-site +1
$33.45 - $48.09/hr
This position may work a hybrid (remote/office) schedule with 2 days required in the office per ... level typically acquired through completion of high school and four years of experience as an ...
Information Technology Programmer Analyst 12 - MDOT Business & IT Support Services
Lansing, MI · On-site +1
$33.45 - $48.09/hr
This position may work a hybrid (remote/office) schedule with 2 days required in the office per ... level typically acquired through completion of high school and four years of experience as an ...
Information Technology Programmer Analyst 12 - MDOT Business & IT Support Services
Lansing, MI · On-site +1
$33.45 - $48.09/hr
This position will serve as a senior level business analyst with the Department of Technology ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...
Information Technology Programmer Analyst 12 - MDOT Business & IT Support Services
Lansing, MI · On-site +1
$33.45 - $48.09/hr
This position will serve as a senior level business analyst with the Department of Technology ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...
IT Manager 14
Lansing, MI · On-site +1
$37.62 - $54.99/hr
... level professional manager responsible for leading the activities of the Custom Support Unit which ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...
IT Manager 14
Lansing, MI · On-site +1
$37.62 - $54.99/hr
... level professional manager responsible for leading the activities of the Custom Support Unit which ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...
ITPA12 - Senior IT Business Analyst
Lansing, MI · On-site +1
$33.45 - $48.09/hr
... two days working on-site at the official work location and three days of remote work per week ... OR Educational level typically acquired through completion of high school and four years of ...
ITPA12 - Senior IT Business Analyst
Lansing, MI · On-site +1
$33.45 - $48.09/hr
... two days working on-site at the official work location and three days of remote work per week ... OR Educational level typically acquired through completion of high school and four years of ...
Global Information Technology is a Professional IT training and consulting services corporation ... Level 1 (Foundational), Level 2 (Advanced), and Level 3 (Expert) certifications. The ideal ...
Global Information Technology is a Professional IT training and consulting services corporation ... Level 1 (Foundational), Level 2 (Advanced), and Level 3 (Expert) certifications. The ideal ...
ITPA11 - IT Compliance Analyst
Lansing, MI · On-site +1
$24.32 - $44.63/hr
... two days working on-site at the official work location and three days of remote work per week ... OR Educational level typically acquired through completion of high school and four years of ...
ITPA11 - IT Compliance Analyst
Lansing, MI · On-site +1
$24.32 - $44.63/hr
... two days working on-site at the official work location and three days of remote work per week ... OR Educational level typically acquired through completion of high school and four years of ...
Apple Support Specialist
Troy, MI · Remote
... 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and ... Apple Certifications at OS level (minimally) and hardware level. Basic computer hardware repair ...
Apple Support Specialist
Troy, MI · Remote
... 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and ... Apple Certifications at OS level (minimally) and hardware level. Basic computer hardware repair ...
ITPA12 - Senior IT Business Analyst
Lansing, MI · On-site +1
$33.45 - $48.09/hr
The Department of Technology, Management and Budget supports the business operations of state ... two days working on-site at the official work location and three days of remote work per week.
ITPA12 - Senior IT Business Analyst
Lansing, MI · On-site +1
$33.45 - $48.09/hr
The Department of Technology, Management and Budget supports the business operations of state ... two days working on-site at the official work location and three days of remote work per week.
IT Manager 14
Lansing, MI · On-site +1
$37.62 - $54.99/hr
... level professional manager responsible for leading the activities of the Custom Support Unit which ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...
IT Manager 14
Lansing, MI · On-site +1
$37.62 - $54.99/hr
... level professional manager responsible for leading the activities of the Custom Support Unit which ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...
IT Project Manager 14
Lansing, MI · On-site +1
$37.62 - $54.99/hr
This position may work a hybrid (remote/office) schedule with 2 days required in the office per ... support our state's military and veterans; rebuild our state's infrastructure; or support other ...
IT Project Manager 14
Lansing, MI · On-site +1
$37.62 - $54.99/hr
This position may work a hybrid (remote/office) schedule with 2 days required in the office per ... support our state's military and veterans; rebuild our state's infrastructure; or support other ...
IT Project Manager 14
Lansing, MI · On-site +1
$37.62 - $54.99/hr
The Department of Technology, Management and Budget supports the business operations of state ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...
IT Project Manager 14
Lansing, MI · On-site +1
$37.62 - $54.99/hr
The Department of Technology, Management and Budget supports the business operations of state ... This position may work a hybrid (remote/office) schedule with 2 days required in the office per ...
ITPA P11 - Agency Support
Lansing, MI · On-site +1
$24.32 - $44.63/hr
... remote work per week. DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level ... IT project management, or mathematics and two years of experience as an application programmer ...
ITPA P11 - Agency Support
Lansing, MI · On-site +1
$24.32 - $44.63/hr
... remote work per week. DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level ... IT project management, or mathematics and two years of experience as an application programmer ...
Remote About the Role LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day ... Qualifications Required * 0-1 years of experience in IT support, help desk, or technical customer ...
Remote About the Role LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day ... Qualifications Required * 0-1 years of experience in IT support, help desk, or technical customer ...
Remote About the Role LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day ... Qualifications Required * 0-1 years of experience in IT support, help desk, or technical customer ...
Remote About the Role LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day ... Qualifications Required * 0-1 years of experience in IT support, help desk, or technical customer ...
DevSecOps Engineer-Experienced
New Hudson, MI · On-site +1
... support defense programs under CMMC Level 2 compliance. * Implement security controls and ... Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field ...
DevSecOps Engineer-Experienced
New Hudson, MI · On-site +1
... support defense programs under CMMC Level 2 compliance. * Implement security controls and ... Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field ...
Vice President of Information Technology
Holland, MI · On-site +1
$149K - $187K/yr
... Remote: No The Opportunity: JR Automation, a Hitachi Group Company, is driven to deliver customer ... This position may require up to 25% domestic and international travel to support global business ...
Vice President of Information Technology
Holland, MI · On-site +1
$149K - $187K/yr
... Remote: No The Opportunity: JR Automation, a Hitachi Group Company, is driven to deliver customer ... This position may require up to 25% domestic and international travel to support global business ...
IOT Trainer
Southfield, MI · Remote
Global Information Technology is a Professional IT training and consulting services corporation ... Provide training via physical and remote classroom * Conduct technical instruction using adult ...
IOT Trainer
Southfield, MI · Remote
Global Information Technology is a Professional IT training and consulting services corporation ... Provide training via physical and remote classroom * Conduct technical instruction using adult ...
Global Information Technology is a Professional IT training and consulting services corporation ... Provide training via physical and remote classroom * Conduct technical instruction using adult ...
Global Information Technology is a Professional IT training and consulting services corporation ... Provide training via physical and remote classroom * Conduct technical instruction using adult ...
Remote Level 2 It Support information
What is a remote level 2 IT support?
Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.
What skills and qualifications are needed for remote level 2 IT support?
To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.
What challenges do remote level 2 IT support professionals face and how can they address them?
Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.
What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?
| Aspect | Remote Level 2 It Support | Remote Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+; Microsoft Certified | CompTIA A+; Basic certifications |
| Work Environment | Technical support, troubleshooting complex issues | Customer support, basic troubleshooting |
| Employer Usage | IT departments, managed service providers | Help desk services, IT support companies |
| Search Intent | Technical problem-solving, advanced support | Basic support, customer service |
Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.
What are the most commonly searched types of Level 2 It Support jobs in Michigan?
The most popular types of Level 2 It Support jobs in Michigan are:
What are popular job titles related to Remote Level 2 It Support jobs in Michigan?
For Remote Level 2 It Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Michigan look for?
The top searched job categories for Remote Level 2 It Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Level 2 It Support jobs?
Cities in Michigan with the most Remote Level 2 It Support job openings:
Job description
This is a remote position.
IT Support Engineer II (Remote) – Managed Services (MSP)
About the Role
We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.
As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.
Key Responsibilities
- Provide Level 2 technical support for desktops, servers, networks, and cloud environments
- Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
- Support and administer Microsoft 365, Azure, and other cloud-based solutions
- Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
- Manage user accounts, permissions, and security policies
- Perform system maintenance, patching, and updates across client environments
- Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
- Document issues, resolutions, and processes in the ticketing system
- Participate in onboarding/offboarding of client employees and device provisioning
- Assist with implementations, upgrades, and infrastructure projects as needed
- Provide excellent customer service and communicate effectively with technical and non-technical stakeholders
Required Qualifications
- 3–5+ years of experience in IT support, preferably within an MSP environment
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365
- Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
- Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
- Experience supporting remote users and distributed environments
- Ability to manage multiple priorities in a fast-paced, ticket-driven environment
- Strong documentation and communication skills
Preferred Qualifications
- Experience with Azure, AWS, or other cloud platforms
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
- Exposure to cybersecurity best practices and tools
- Previous experience working in a client-facing consulting or MSP role
What We Offer
- Fully remote work environment
- Opportunity to work with a wide range of technologies and clients
- Fast-paced, collaborative team culture
- Career growth and advancement opportunities
- Competitive compensation and benefits package
About GDI Infotech
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Ann Arbor, MI, US
Year founded
1993