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Remote Help Desk Technician Jobs in Michigan (NOW HIRING)

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within ... Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services Server ...

TEKsystems

Service Desk Technician

Livonia, MI · Remote

$18/hr

Description Service Desk Support for customer supporting end users remotely Skills Help desk ... remote position. Application Deadline This position is anticipated to close on Sep 4, 2026. About ...

TEKsystems

Service Desk Representative

Detroit, MI · On-site +1

$22/hr

... help desk, service desk, or IT support position using phone, email, remote assistance, and chat to provide direct end-user support. Experience supporting the following: -ServiceNow ITSM tool usage ...

TEKsystems

IT / POS Systems Technician

Muskegon, MI · Remote

$22/hr

Support, Troubleshooting, POS Troubleshooting, Customer service, Help desk support, Windows 10, ... in-house for remote installation • Document customer issue, resolution steps, and final ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Ability to work independently in a remote environment * Stable work history demonstrating reliability and commitment Preferred Qualifications * Associate degree or equivalent experience * Help desk ...

Harris

Deal Desk Contracts Administrator

Wyoming, MI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

Deal Desk Contracts Administrator

Wyoming, MI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

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Remote Help Desk Technician information

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How much do remote help desk technician jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote help desk technician in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are the most commonly searched types of Help Desk Technician jobs in Michigan?

The most popular types of Help Desk Technician jobs in Michigan are:

What are popular job titles related to Remote Help Desk Technician jobs in Michigan?

For Remote Help Desk Technician jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Technician jobs in Michigan look for?

The top searched job categories for Remote Help Desk Technician jobs in Michigan are:

What cities in Michigan are hiring for Remote Help Desk Technician jobs?

Cities in Michigan with the most Remote Help Desk Technician job openings:

Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Level 2 Help Desk Technician

Centaris

Sterling Heights, MI • Remote

$18.50 - $25.25/hr

Full-time

Medical, Life, Retirement

Posted 7 days ago

Job description

Description

Leading IT Service Provider seeks Level 2 Help Desk Technician to work within collaborative team environment supporting clients for our growing technology company!


Do you like to solve problems and help people?  Are you client focused and an effective communicator with end users? Do you have a passion for technology?  If so, this is the role for you!


Centaris has a 50-year history of helping small and mid-sized businesses realize more value from their technology investments. We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft solutions that help organizations achieve their goals while staying secure, connected, and confident. With more than 150 team members and three regional offices, we serve clients across the Great Lakes region.

We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit for 2026! We have a great company culture, collaborative team environment and offer competitive pay and benefits! 


The Level 2 Help Desk Technician is responsible for handling escalated IT service requests for Centaris' clients via phone or email. Requests may be related to all aspects of technology, including workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.


The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team.  This job can be performed remotely from your home, but candidates must reside in the state of Michigan.



Job Details:


Responsibilities:


Responsibilities:


Troubleshoot, diagnose, and resolve technical hardware and /or software issues involving Microsoft's core business applications and related technologies; provide basic network level support for ISP/LAN connectivity, routers, and switches; and client-side remote access solution implementation and support for VPN and terminal services.

Work closely with service delivery coordinator determining availability to work on requests.

Create, triage, and document all work as service tickets.

Provide prompt resolution to tickets and excellent customer service to clients

Participate in on-call rotation.

Requirements

Requirements:

Education and Experience:


IT related degree and/or professional IT certifications and/or equivalent experience.     

Natural curiosity/interest in technology.

Ability to install, configure, upgrade, manage, and trouble shoot various client-server applications

Advanced understanding of operating systems, business applications, printing systems, and network system

Basic firewall knowledge

Intermediate knowledge of the following and ability to identify and resolve issues related to: 

Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services

Server virtualizations and shared storage technologies

LAN/WAN Networking, Printing, and Wi-Fi

Remote Access Solution and Support: VPN and Terminal Services.


Skills:


The skills listed below are ideal. They are not all required.


Sense of urgency

Must have attention to detail and follow-up skills.

Must have great communication skills and be comfortable taking phone calls

Ability to multi-task and adapt to changes quickly


Benefits:

  • Health Insurance 
  • Disability 
  • Life Insurance
  • 401 K
  • Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer. Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. 


Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.  

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