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Remote Help Desk Technician Jobs (NOW HIRING)

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Taxwell

Help Desk Technician I

$20.50 - $27.75/hr

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures ...

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How much do remote help desk technician jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Remote Help Desk Technician job?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Help Desk Technician position, and why are they important?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by Remote Help Desk Technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

More about Remote Help Desk Technician jobs
What cities are hiring for Remote Help Desk Technician jobs? Cities with the most Remote Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Remote Help Desk Technician jobs? States with the most job openings for Remote Help Desk Technician jobs include:
What job categories do people searching Remote Help Desk Technician jobs look for? The top searched job categories for Remote Help Desk Technician jobs are:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in the United States as of June 2026, with employment types broken down into 17% Full Time, and 83% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Support - Sr - (Remote)

Help Desk Support - Sr - (Remote)

TriOptus LLC

Remote

$20.50 - $27.75/hr

Full-time

Posted 11 days ago

Job description

Job Title: Help Desk Support - Sr
Location: Richmond, VA (Remote)
Duration: 6 months
Job Type: Contract
Job Description:
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the #all-access Slack Channel
Interact with end users via soft phone or chat modules to resolve questions regarding access requests, user identities & approved access
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new hires and improve their familiarity of the All-Access tool
Perform other tasks as needed by the Manager.
Basic Qualifications:
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Must be familiar with Google Office Suite
SQL or Snowflake knowledge for data pulls and tracking
Preferred Qualifications:
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience

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