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Remote Help Desk Technician Jobs (NOW HIRING)

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

AA2IT

Help Desk Technician

$20.50 - $27.75/hr

AA2IT is seeking a Help Desk Technician to assist in reviewing open cases and facilitating their resolution. The role involves contacting technicians, logistics, and field managers for updates to ...

MetroSys

Help Desk Technician

Tampa, FL · Remote

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...

New

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...

New

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

PSI (Proteam Solutions)

Help Desk Technician-Remote

$20.50 - $27.75/hr

PSI (Proteam Solutions) is a company seeking a Help Desk Technician to provide support for customers and end users of services. The role involves diagnosing problems, guiding users through ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

WarrCloud

IT Help Desk Technician

Why Join Us? * 100% Remote opportunity * Competitive salary + annual bonus * Stock Options * Health ... as a Help Desk Technician or IT customer service support role. * Strong knowledge of computer ...

New

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery organization, serving as a primary escalation point for complex support tickets across healthcare, ...

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within ... Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services Server ...

New

Trilon

Help desk Technician

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support ... Basic understanding of networking, remote connectivity, and VPN troubleshooting * Excellent ...

Sunstar Insurance Group

Help Desk Technician I

Saint Louis, MO · On-site +1

$18.75 - $25.25/hr

This is not your typical help desk role. In addition to supporting employees and resolving ... This role is remote and location preferences are: Missouri, Arkansas and Tennessee. We're looking ...

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How much do remote help desk technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

More about Remote Help Desk Technician jobs

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Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

ACI Infotech

Remote

$20.50 - $27.75/hr

Full-time

Re-posted 22 days ago

Job description

Role: Help Desk Technician
Duration: 9+ Months
Mode: Remote
Scope of work:
  • Answering phone calls, working tickets, and responding to chats related to the UPN Project
  • Document issues using the CA ticket system
  • Identify and report trends related to the UPN Project
  • Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project

Required skills and experience:
  • Minimum 3 years of large volume technical call center experience
  • Minimum 3 years of technical background focusing on troubleshooting common computer issues
  • Minimum 3 years of customer service experience in a technical support environment
  • Possesses critical thinking and root-cause analysis skills
  • Ability to stay on task
  • Experience supporting Microsoft 365 and OneDrive
  • Experience supporting MFA (Multi-Factor Authentication)
  • Experience using a ticketing system to track work
  • Ability to take phone calls and wear a headset for long periods of time
  • Ability to communicate effectively through written communications

Apply