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Remote Helpdesk Support Jobs (NOW HIRING)

InstantServe LLC

Helpdesk Support

$20.50 - $27.75/hr

* Work location will be remote work until further notice. * Training is held on-site for one to two weeks. * Work hours will be determined during hire but will be 7.5 hours per day, between the hours ...

InstantServe LLC

Helpdesk Support II

$20.50 - $27.75/hr

Denver, CO (REMOTE) Remote Description • Perform Tier I level (first contact: emails, first ... help desk services (password reset, application entry, routine service tasks) regarding the support ...

Bird Rock Systems

IT Helpdesk Technician

San Diego, CA · On-site +1

Deliver high-quality remote helpdesk support with a strong customer-service mindset * Provide onsite support as required, including full-time customer assignments * Document issues, resolutions, and ...

Samprasoft

IT Helpdesk Support

Mclean, VA · Remote

Helpdesk Support/Technical Support Location: McLean VA Duration: 3-6 Months | Extension Possible ... Experience with mobile device migrations/configuration in a classroom setting or 1/1 remote ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

ACI Infotech

End User Support Engineer

As a member of the Global End User Support team, the successful candidate will be primarily ... with Remote Helpdesk and various technology disciplines such as Operations, Windows, UNIX and ...

Lancesoft

Helpdesk / Remote Support Engineers

San Jose, CA · On-site +1

$23.50 - $31.75/hr

Requirements: • 2+ years in IT helpdesk or desktop support roles. • Proficiency in Microsoft 365, Windows troubleshooting, and remote support tools. • Strong written and verbal communication ...

Terrestris LLC

Remote Help Desk Specialist

... Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools ... Helpdesk professionals in this role need to analyze complex issues, evaluate multiple variables ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools ... Helpdesk professionals in this role need to analyze complex issues, evaluate multiple variables ...

Qualityip

HelpDesk Technician- Second Shift

Kent, OH · Remote

$20.50 - $27.75/hr

We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite ... Remote applicants outside of Ohio will not be considered. Key Responsibilities: * Rapidly diagnose ...

CBIZ Talent and Compensation Solutions

Be Seen First

Software Support Analyst

Phoenix, AZ · Remote

$55K - $65K/yr

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote ... Act as the first point of contact to provide helpdesk support, via phone, computer, and through the ...

AvicenaTech

Support Desk Specialist

Sunnyvale, CA · Remote

We are seeking a responsible and technically skilled Helpdesk Support Technician to join our team ... Provide remote support to end-users via phone, email, or chat, ensuring timely and effective ...

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Remote Helpdesk Support information

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$12

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How much do remote helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Support, and why are they important?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges Remote Helpdesk Support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a Remote Helpdesk Support specialist?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

More about Remote Helpdesk Support jobs
What cities are hiring for Remote Helpdesk Support jobs? Cities with the most Remote Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
What states have the most Remote Helpdesk Support jobs? States with the most job openings for Remote Helpdesk Support jobs include:
What job categories do people searching Remote Helpdesk Support jobs look for? The top searched job categories for Remote Helpdesk Support jobs are:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 33% Full Time, and 65% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Support

Helpdesk Support

InstantServe LLC

Remote

$20.50 - $27.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

JOB DESCRIPTION:
  • Work location will be remote work until further notice.
  • Training is held on-site for one to two weeks.
  • Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.
  • Workdays are M-F. No holiday pay or school closing pay will be paid.

Required Skills and Qualifications:
  • High school diploma or equivalent; associate degree or IT certification (CompTIA A+, ITIL, etc.) is a plus.
  • Basic understanding of Windows/Mac operating systems and Microsoft Office Suite.
  • Familiarity with computer hardware and basic network troubleshooting.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and organizational abilities.
  • Ability to work independently and as part of a team.
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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