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Online Helpdesk Support Jobs (NOW HIRING)

Helpdesk Support

Trenton, NJ ยท On-site

$20 - $27/hr

Help Desk Support Location: Trenton, NJ Duration: Long-Term contract Need only Locals Direct Client Description: Help Desk Coordinator will assist customers with computer and application issues to ...

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving ... Providing technical support to users, troubleshooting issues, and offering guidance on computer ...

Helpdesk Support

Washington, DC ยท On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

Helpdesk Support

Chesterfield, VA ยท On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client Description: The Help Desk Analyst 4 is responsible for assisting and providing technical support for ...

Helpdesk Support

Washington, DC ยท On-site

$22.75 - $30.50/hr

Helpdesk Support Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications ...

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Job Title : Helpdesk Support Location: Phoenix, AZ Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory management ...

Helpdesk Support

Washington, DC ยท On-site

$23.25 - $31.75/hr

The contractor is required have: 1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening ...

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

Helpdesk Support

Washington, DC ยท On-site

$22.75 - $30.50/hr

... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ... Resolve service tickets or escalate to other support entities as needed and within Service Level ...

Helpdesk Support

New Castle, DE ยท On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving ... Providing technical support to users, troubleshooting issues, and offering guidance on computer ...

Helpdesk Support

Columbus, OH ยท On-site

$19.25 - $26/hr

Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance ...

Helpdesk Support

Oceanside, CA ยท On-site

$21.25 - $28.75/hr

Helpdesk Support Level 2 Questions: * GPO (Group Policy) deployment * SCCM agent troubleshooting * For win 7-10 upgrade do they have experience on application compatibility assessment? Helpdesk ...

Helpdesk Support

Phoenix, AZ ยท On-site

$19.75 - $26.75/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Additional Information Kushal kumar IT Recruiter US ...

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

Helpdesk Support

Miramar, FL ยท On-site

$18.25 - $24.75/hr

Three years prior specific experience in customer support. * Ability to work on various assignments simultaneously. * Communicate tactfully, verbally and in writing with department heads, managers ...

Helpdesk Support

Saint Petersburg, FL ยท On-site

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

Helpdesk Support

Hollywood, FL ยท On-site

$18.25 - $24.75/hr

Three years prior specific experience in customer support. * Ability to work on various assignments simultaneously. * Communicate tactfully, verbally and in writing with department heads, managers ...

helpdesk support

Denver, CO

$20.50 - $27.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

HelpDesk Support

Denver, CO

$20.50 - $27.75/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. These positions ...

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Online Helpdesk Support information

See salary details

$12

$23

$33

How much do online helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Helpdesk Support specialist, and why are they important?

To thrive as an Online Helpdesk Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a basic understanding of IT systems, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems like Zendesk or ServiceNow and remote support tools is commonly required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and de-escalating issues. These skills ensure prompt and efficient user support, contributing to higher customer satisfaction and smooth IT operations.

What are some common challenges faced by Online Helpdesk Support professionals and how can they be managed?

Online Helpdesk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical understanding. To manage these challenges, it's important to develop strong organizational skills, utilize ticket management systems efficiently, and maintain clear, patient communication. Continuous learning about new technologies and regular collaboration with technical teams can also help resolve issues more efficiently and improve overall customer satisfaction.

What is an Online Helpdesk Support role?

An Online Helpdesk Support role involves assisting customers or internal users with technical issues, software problems, or general IT-related queries through online platforms such as chat, email, or ticketing systems. These professionals diagnose problems, provide solutions, and may escalate complex issues to higher-level technical staff. They play a crucial role in ensuring smooth IT operations and user satisfaction by resolving issues efficiently and providing clear instructions.
What cities are hiring for Online Helpdesk Support jobs? Cities with the most Online Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
What states have the most Online Helpdesk Support jobs? States with the most job openings for Online Helpdesk Support jobs include:

Helpdesk Support

STI

Trenton, NJ โ€ข On-site

$20 - $27/hr

Full-time

Posted 26 days ago


Job description

Role: Help Desk Support
Location: Trenton, NJ
Duration: Long-Term contract
Need only Locals
Direct Client
Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Candidate will need to work Onsite for the first few weeks for training. Schedule is: M-F 8:30 to 4:30 with eventual 2 remote days after training
Note: 35 hour work week.
Excellent Communication is Needed.
All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Engagement will be extended.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
โ€ข Microsoft Windows 10
โ€ข Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
โ€ข Experience using Microsoft Excel, Word and Visio
โ€ข Must have good clear communication skills
Responsibilities:
โ€ข Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
โ€ข Maintain a working knowledge of Help Desk and IT Operations procedures.
โ€ข Log all incoming problems and requests and actions taken to resolve them.
โ€ข Provide first response help desk support to all customers and users.
โ€ข Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
โ€ข Provide follow-up status to end-users in accordance with specified support policies and procedures.
โ€ข Ensure closed problems are adequately documented.