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Online Helpdesk Support Jobs (NOW HIRING)

Helpdesk Support

East Hartford, CT ยท Remote

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

New

Helpdesk Support

Los Angeles, CA ยท On-site

$55K - $69K/yr

... Online. * Provide support through assessing and assigning Help Desk requests via telephone email ... and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing ...

Helpdesk Support

Nashville, TN ยท On-site

$55K - $69K/yr

... Online. * Provide support through assessing and assigning Help Desk requests via telephone email ... and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing ...

Helpdesk Support

East Hartford, CT ยท On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

New

Helpdesk Support

East Hartford, CT ยท On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

New

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving ... Providing technical support to users, troubleshooting issues, and offering guidance on computer ...

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ... Resolve service tickets or escalate to other support entities as needed and within Service Level ...

Helpdesk Support

Columbia, SC ยท On-site

$38K - $57K/yr

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

Helpdesk Support

Columbia, SC ยท On-site

$38K - $93K/yr

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...

Helpdesk Support

Trenton, NJ ยท On-site

$20 - $27/hr

Help Desk Support Location: Trenton, NJ Duration: Long-Term contract Need only Locals Direct Client Description: Help Desk Coordinator will assist customers with computer and application issues to ...

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance ...

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

Helpdesk Support

Memphis, TN ยท On-site

$19.50 - $26.25/hr

L.C. is seeking a Helpdesk Support professional to provide support across various aspects of the IT environment. The role involves collaborating with IT Helpdesk and remote infrastructure support ...

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

Helpdesk Support

Loveland, CO ยท On-site

$28/hr

Client Support - Associate Duration: 3 Months (Contract to hire role) Shift Time: 3 days- 8am to 5pm & 2 days- 10am to 7pm (M-F) MWF - 8am-5pm TT- 10am-7pm Location: Loveland, CO, 80538 (Onsite) Pay ...

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

Helpdesk Support

Columbia, SC ยท On-site

$38K - $57K/yr

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...

Helpdesk Support

Chesterfield, VA ยท On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client Description: The Help Desk Analyst 4 is responsible for assisting and providing technical support for ...

Helpdesk Support

Columbia, SC ยท On-site

$38K/yr

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...

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Online Helpdesk Support information

See salary details

$12

$23

$33

How much do online helpdesk support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for online helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an Online Helpdesk Support role?

An Online Helpdesk Support role involves assisting customers or internal users with technical issues, software problems, or general IT-related queries through online platforms such as chat, email, or ticketing systems. These professionals diagnose problems, provide solutions, and may escalate complex issues to higher-level technical staff. They play a crucial role in ensuring smooth IT operations and user satisfaction by resolving issues efficiently and providing clear instructions.

What are the key skills and qualifications needed to thrive as an Online Helpdesk Support specialist, and why are they important?

To thrive as an Online Helpdesk Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a basic understanding of IT systems, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems like Zendesk or ServiceNow and remote support tools is commonly required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and de-escalating issues. These skills ensure prompt and efficient user support, contributing to higher customer satisfaction and smooth IT operations.

What are some common challenges faced by Online Helpdesk Support professionals and how can they be managed?

Online Helpdesk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical understanding. To manage these challenges, it's important to develop strong organizational skills, utilize ticket management systems efficiently, and maintain clear, patient communication. Continuous learning about new technologies and regular collaboration with technical teams can also help resolve issues more efficiently and improve overall customer satisfaction.
What cities are hiring for Online Helpdesk Support jobs? Cities with the most Online Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
What states have the most Online Helpdesk Support jobs? States with the most job openings for Online Helpdesk Support jobs include:

Helpdesk Support

Acusensus United States

East Hartford, CT โ€ข Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago


Job description

About us
Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple: changing behaviours, saving lives. Using advanced AI and hardware technology, we deliver fixed-location, trailer-based, and vehicle-based enforcement solutions for governments across Australia, the US, the UK, and New Zealand. Founded in 2018, we've grown into a genuinely global technology company - and we're looking for people who want their work to matter.

About the role
You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence when it matters.

What you'll do:

  • Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact.
  • Monitor alarms and system performance indicators across deployed assets.
  • Deliver remote support for trailer and vehicle setup and certification operations.
  • Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes.
  • Document responses and findings clearly for L2 escalation.
  • Support onboarding and training of new Help Desk team members.
  • Maintain accurate records and contribute ideas to improve Help Desk processes.

Requirements

About you
You're organised, technically curious, and calm under pressure and known as someone who genuinely enjoys solving problems and keeping systems running.

You'll bring:

  • A High School Diploma
  • Minimum 3 years of help desk or technical support experience.
  • Technical proficiency in Help Desk requirements and methodologies
  • Experience with remote troubleshooting and day-to-day support workflows.
  • Experience working with ticketing systems.
  • Experience supporting operations teams and field road safety trailer operators.
  • Eligibility to work in the United States.
  • Availability to work rotating shifts.
  • Strong active listening, attention to detail, and problem-solving skills
  • Well-developed interpersonal and communication skills
  • Solid numerical and analytical ability
  • Willingness to undergo pre-employment checks

Desirable:

  • Experience supporting hardware-connected systems such as cameras or vehicles.
  • Experience with Linux operating systems
  • Experience with AWS
  • Willingness to learn basic electrical/mechanical assembly and repairs

A quick note on the realities of the role: this position supports a 24/7 operation, so early mornings, evenings, or weekend work will come up

Benefits

Why join us?

Work that saves lives
You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road fatalities and injuries.

Hands-on technical variety
From remote camera troubleshooting to trailer/vehicle setup support and database changes, no two shifts look the same and you'll build real technical depth in Linux and AWS environments along the way.

Benefits

  • Medical, dental and vision
  • 401k
  • PTO starting at 10 days per year

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.


Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We're committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.