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Online Helpdesk Support Jobs in Michigan (NOW HIRING)

Zoller, Inc.

IT Helpdesk Level 1/2

Ann Arbor, MI · On-site

We are seeking a dedicated Level 1/2 Helpdesk Support professional with exceptional customer service skills to join our dynamic IT team. This position provides front-line technical assistance to our ...

SOMA GmbH

IT Systems Administrator

Troy, MI · On-site

$75 - $95/hr

Administer Microsoft 365 services including Exchange Online, Teams, Intune, and Microsoft Entra ID (Azure AD). * Helpdesk support * Production Support (Experience supporting IT systems within an ...

KOSTAL

IT Systems Administrator

Troy, MI · On-site

Administer Microsoft 365 services including Exchange Online, Teams, Intune, and Microsoft Entra ID (Azure AD). * Helpdesk support * Production Support (Experience supporting IT systems within an ...

KOSTAL Group

IT Systems Administrator

Troy, MI · On-site

Administer Microsoft 365 services including Exchange Online, Teams, Intune, and Microsoft Entra ID (Azure AD). * Helpdesk support * Production Support (Experience supporting IT systems within an ...

CCI Systems, Inc.

IT Support Technician

Powers, MI · On-site

$19.75 - $27.25/hr

Provide remote/onsite helpdesk support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the Guide Star helpdesk ...

New

CCI Systems, Inc.

IT Support Technician

Iron Mountain, MI · On-site

$19.75 - $27.25/hr

Provide remote/onsite helpdesk support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the Guide Star helpdesk ...

New

CCI Systems, Inc.

IT Support Technician

Escanaba, MI · On-site

$19.50 - $26.75/hr

Provide remote/onsite helpdesk support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the Guide Star helpdesk ...

New

CCI Systems, Inc.

IT Support Technician

Ishpeming, MI · On-site

$21.75 - $30/hr

Provide remote/onsite helpdesk support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the Guide Star helpdesk ...

New

CCI Systems, Inc.

IT Support Technician

Iron Mountain, MI · On-site

$19.75 - $27.25/hr

Provide remote/onsite helpdesk support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the Guide Star helpdesk ...

New

CCI Systems, Inc.

IT Support Technician

Norway, MI · On-site

$19.75 - $27/hr

Provide remote/onsite helpdesk support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the Guide Star helpdesk ...

New

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Online Helpdesk Support information

What is an online helpdesk support?

An Online Helpdesk Support role involves assisting customers or internal users with technical issues, software problems, or general IT-related queries through online platforms such as chat, email, or ticketing systems. These professionals diagnose problems, provide solutions, and may escalate complex issues to higher-level technical staff. They play a crucial role in ensuring smooth IT operations and user satisfaction by resolving issues efficiently and providing clear instructions.

What are the key skills and qualifications needed to thrive as an online helpdesk support?

To thrive as an Online Helpdesk Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a basic understanding of IT systems, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems like Zendesk or ServiceNow and remote support tools is commonly required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and de-escalating issues. These skills ensure prompt and efficient user support, contributing to higher customer satisfaction and smooth IT operations.

What are some common challenges faced by online helpdesk support professionals and how can they be managed?

Online Helpdesk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical understanding. To manage these challenges, it's important to develop strong organizational skills, utilize ticket management systems efficiently, and maintain clear, patient communication. Continuous learning about new technologies and regular collaboration with technical teams can also help resolve issues more efficiently and improve overall customer satisfaction.

What are the most commonly searched types of Helpdesk Support jobs in Michigan?

The most popular types of Helpdesk Support jobs in Michigan are:

What cities in Michigan are hiring for Online Helpdesk Support jobs?

Cities in Michigan with the most Online Helpdesk Support job openings:

Online Helpdesk Support jobs near you

PT Faculty Online Support

Washtenaw Community College

Ann Arbor, MI • On-site

$21.71/hr

Full-time

Retirement

Re-posted 12 days ago

Job description

Posting Details
Posting Details (Default Section)
Posting Number:
0603746
Position Title:
PT Faculty Online Support
Position is:
Part Time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Instruction
Position Description:
Picture Yourself here!
Why Join WCC?
  • An inclusive, welcoming environment for our students, faculty & staff
  • WCC tuition waiver of 3 credit hours per semester
  • Retirement options and flexible schedules available
  • Great Discounts at WCC's Health & Fitness Center, Barnes & Noble Bookstore and more!
  • Check out our Part Time Benefits here

Position Summary:
The Part time Faculty Online Support will work in collaboration with the Center for Interactive Teaching & Learning's (CITL) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System (LMS), Canvas, and other 3rd party instructional tools.
Essential Job Duties and Responsibilities:
  • Scheduled and drop-in faculty and student support for:
    • LMS instructional and technical needs
    • Other 3rd party instructional technology tools associated with the LMS
  • Resolve Tier II LMS tickets with expedited solutions while meeting WCC's service level agreements accordingly
  • increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools
  • Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion
  • Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities.
    Assist with Online Learning semester operations
  • Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and/or WCAG compliance standards.
  • Provide support for management and maintenance of LMS course sites.
  • Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
  • Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problem
  • Communicate effectively and efficiently with all tiers of help/support staff
  • Attend team, departmental and division meetings
  • Regular attendance on campus is required for this position
  • Utilize technology, including AI-enabled tools and software where appropriate, to support the effective performance of assigned duties, enhance productivity, improve communication and information management, support decision-making, and other responsibilities, while ensuring compliance with confidentiality requirements, institutional policies, procedures, and applicable regulations.
  • Other duties as assigned.

Hours/Schedule:
This position will work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours. May be asked to cover other shifts.
Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
  • Associates Degree or higher and two (2) years' experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
  • Intermediate skills in MS Office.
  • Help desk experience and/or customer service/training experience combination.
  • Effective communication and customer service skills.
  • Active listening competencies
  • Ability to learn new software tools and higher-education instructional language.
  • Ability to work with autonomy, and within a team unit.
  • Ability to work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours.
  • Ability to use workplace technology relevant to the position, including the capacity to learn and appropriately leverage emerging AI-supported tools. Ability to assess the accuracy and reliability of AI-generated content, maintain confidentiality, and apply sound judgment and ethical practices in the use of technology.

Preferred Qualifications:
Additional Preferred Qualifications:
  • Experience directly supporting higher education faculty.
  • Learning Management System (LMS) experience.

Posting Date:
09/29/2025
Closing Date:
Open Until Filled
Yes
Special Instructions to Applicants:
Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$21.71
Salary Comments:

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