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Online Helpdesk Support Jobs (NOW HIRING)

Acro Service Corp.

Helpdesk Support

Loveland, CO · On-site

$28/hr

Client Support - Associate Duration: 3 Months (Contract to hire role) Shift Time: 3 days- 8am to 5pm & 2 days- 10am to 7pm (M-F) MWF - 8am-5pm TT- 10am-7pm Location: Loveland, CO, 80538 (Onsite) Pay ...

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client Description: The Help Desk Analyst 4 is responsible for assisting and providing technical support for ...

360 IT Professionals

helpdesk support

Denver, CO

$20.50 - $27.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Job Title : Helpdesk Support Location: Phoenix, AZ Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory management ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

... support (via remote access software) Background: 1. 3-5 years technical support experience 2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff) Hard Skills ...

ConfigUSA

Helpdesk Support

Memphis, TN · On-site

$19.50 - $26.25/hr

... supporting a logistics operation including infrastructure (PC's, printers, scanners, networks) and applications (SAP) Experience working with Office 365 tools (Office, Teams, Delve, etc.) Ability to ...

Stem Xpert

Helpdesk Support

Salt Lake City, UT

$19.25 - $26.25/hr

Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. * Successful candidates should possess technical ...

360 IT Professionals

HelpDesk Support

Denver, CO · On-site

$20.50 - $27.75/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. These positions ...

US Tech Solutions

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Additional Information Kushal kumar IT Recruiter US ...

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking a helpdesk support tech to records customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking a helpdesk support tech to records customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

Xperteks

Windows Helpdesk Support

Wilton, CT

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

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All JobsOnline Helpdesk Support Jobs

Online Helpdesk Support information

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How much do online helpdesk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an online helpdesk support?

An Online Helpdesk Support role involves assisting customers or internal users with technical issues, software problems, or general IT-related queries through online platforms such as chat, email, or ticketing systems. These professionals diagnose problems, provide solutions, and may escalate complex issues to higher-level technical staff. They play a crucial role in ensuring smooth IT operations and user satisfaction by resolving issues efficiently and providing clear instructions.

What are the key skills and qualifications needed to thrive as an online helpdesk support?

To thrive as an Online Helpdesk Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a basic understanding of IT systems, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems like Zendesk or ServiceNow and remote support tools is commonly required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and de-escalating issues. These skills ensure prompt and efficient user support, contributing to higher customer satisfaction and smooth IT operations.

What are some common challenges faced by online helpdesk support professionals and how can they be managed?

Online Helpdesk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical understanding. To manage these challenges, it's important to develop strong organizational skills, utilize ticket management systems efficiently, and maintain clear, patient communication. Continuous learning about new technologies and regular collaboration with technical teams can also help resolve issues more efficiently and improve overall customer satisfaction.

What cities are hiring for Online Helpdesk Support jobs?

Cities with the most Online Helpdesk Support job openings:

What are the most commonly searched types of Helpdesk Support jobs?

The most popular types of Helpdesk Support jobs are:

What states have the most Online Helpdesk Support jobs?

States with the most job openings for Online Helpdesk Support jobs include:

Online Helpdesk Support jobs near you

Helpdesk Support

Acro Service Corp.

Loveland, CO • On-site

$28/hr

Other

Posted 26 days ago

Job description

Job Title : Client Support - Associate 

Duration: 3 Months (Contract to hire role)

Shift Time: 3 days- 8am to 5pm & 2 days- 10am to 7pm (M-F) MWF - 8am-5pm TT- 10am-7pm

Location:  Loveland, CO, 80538 (Onsite)

Pay rate: $28/hr on W2 terms without any other benefits/holiday/vacation

Job description: The IT Specialist serves as a frontline technical support resource for corporate infrastructure and enterprise applications. This role provides hands-on and remote technical support to internal customers while ensuring compliance with corporate policies, security standards, and IT best practices. The IT Specialist partners closely with operations, Shared Services, and vendor teams to maintain reliable, secure, and efficient technology services across office and distribution center environments.  Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Core responsibilities account for significant portions of time and include, but are not limited to:
•     Analyze, resolve, document, and communicate outcomes for assigned incidents and service requests using the approved ITSM tool and intake channels.
•     Provide timely and professional technical support for end users, escalating unresolved issues to appropriate internal teams while maintaining ownership and communication.
•     Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with US Foods standards and security policies.
•     Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
•     Assist with the planning, deployment, testing, installation, training, onboarding, and documentation of technical solutions.
•     Manage technology lifecycle activities related to employee events including new hires, terminations, transfers, equipment refreshes, and access changes.
•     Partner with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, returns (RMA), and repairs.
•     Track and manage IT asset inventory, including spare parts and equipment stock levels.
•     Coordinate and oversee vendor repair and maintenance activities, ensuring work quality, functional validation, and proper documentation.
•     Support change management processes and adhere to approved procedures for all technology modifications.
•     Maintain clean, organized IT work areas and ensure all spaces are kept clear of clutter, obstructions, and potential safety hazards.
•     Perform other duties as assigned by the manager.
 
RELATIONSHIPS
Internal:
•     All internal end users (on-site and remote) across corporate offices and distribution centers
•     IT Shared Services and application support teams
External:
•     IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, UPS, and display technologies
 
MINIMUM QUALIFICATIONS
•     Minimum of 5 years of hands-on experience supporting enterprise IT technologies
•     Demonstrated experience with:
o     Windows desktop environments (configuration, deployment, and troubleshooting)
o     PC hardware installation, configuration, and repair
o     General troubleshooting of desktops and peripherals
o     Mobile devices (iOS, Android smartphones, tablets)
o     Microsoft Office applications
o     Ability to travel locally (approximately 5%)
 
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