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Online Helpdesk Support Jobs in Oregon (NOW HIRING)

Stem Xpert

Help Desk Support

Portland, OR · On-site

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

360 IT Professionals

Help Desk Support

Salem, OR

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Qualifications Provides support to end users on a variety of issues. Identifies, researches, and ...

New Home Star

Online Sales Assistant

Bend, OR · Remote

$23/hr

Support exceptional customer experiences. At New Home Star, we empower high-performing sales ... Help ensure sales processes remain organized, timely, and consistent across multiple builder ...

Varsity Tutors

Social Networking Tutor

OR · Remote

$18 - $40/hr

... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

Social Networking Tutor

Portland, OR · Remote

$18 - $40/hr

... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

Social Networking Tutor

Eugene, OR · Remote

$18 - $40/hr

... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

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All JobsOnline Helpdesk Support JobsOnline Helpdesk Support Jobs in Oregon

Online Helpdesk Support information

What is an online helpdesk support?

An Online Helpdesk Support role involves assisting customers or internal users with technical issues, software problems, or general IT-related queries through online platforms such as chat, email, or ticketing systems. These professionals diagnose problems, provide solutions, and may escalate complex issues to higher-level technical staff. They play a crucial role in ensuring smooth IT operations and user satisfaction by resolving issues efficiently and providing clear instructions.

What are the key skills and qualifications needed to thrive as an online helpdesk support?

To thrive as an Online Helpdesk Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a basic understanding of IT systems, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems like Zendesk or ServiceNow and remote support tools is commonly required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and de-escalating issues. These skills ensure prompt and efficient user support, contributing to higher customer satisfaction and smooth IT operations.

What are some common challenges faced by online helpdesk support professionals and how can they be managed?

Online Helpdesk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical understanding. To manage these challenges, it's important to develop strong organizational skills, utilize ticket management systems efficiently, and maintain clear, patient communication. Continuous learning about new technologies and regular collaboration with technical teams can also help resolve issues more efficiently and improve overall customer satisfaction.

What are the most commonly searched types of Helpdesk Support jobs in Oregon?

The most popular types of Helpdesk Support jobs in Oregon are:

What cities in Oregon are hiring for Online Helpdesk Support jobs?

Cities in Oregon with the most Online Helpdesk Support job openings:

Online Helpdesk Support jobs near you
Infographic showing various Online Helpdesk Support job openings in Oregon as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

IMESD Helpdesk Support - Data Collections Specialist 1

InterMountain Education Service District

Pendleton, OR • On-site

$47K - $57K/yr

Full-time

Re-posted 11 days ago

Job description

Position Type:
Instructional Services/Assessment and Collection
Date Posted:
5/28/2026
Location:
Intermountain ESD
Helpdesk Support - Data Collections Specialist 1
Position Open Until Filled
This is a full-time 240 day per year position with a salary range of $47,581 - $57,132
For a full job description please click the link in the bottom right corner of this posting.
IMESD is a PERS employer offering full benefits for employee and family.
We also offer tuition reimbursment for professional growth and development.
Hear what our Staff thinks about working for IMESD:
https://www.youtube.com/watch?v=962HjEl2GP0
IMESD is committed to Success for Every Child!
https://youtu.be/9PZ3lGvbPJg
PRIMARY ROLE:
This is an entry level grant-funded position responsible for providing tier one customer helpdesk support for educators in Oregon who have questions about select Oregon Department of Education data collections, business rules, data submission, error correction, audit and validation reviews. There is an expectation that people successful in this role will advance to higher tiers of collection and accountability support.
QUALIFICATIONS:
  • To perform this job successfully, an individual must be motivated to become proficient in each responsibility and essential function of the position and possess strong office and computer skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individual will hold a valid driver's license and have reliable, insured transportation. If selected for the position, individual will complete a pre-employment background check. On-the-job training will be provided for the collections and validations we support.

EDUCATION/CERTIFICATION/EXPERIENCE:
  • Associate's Degree or higher preferred
  • Experience using Microsoft Office or similar software
  • Experience working in an office providing customer service support preferred
  • Experience with ODE collections and statewide summative assessments preferred

REQUIRED SKILLS:
  • Computer skills necessary to complete the job, and adept at learning new technology
  • Intrinsically motivated to learn and grow and be a contributing member of a team
  • Ability and willingness to follow directions and follow IMESD guidelines, rules and procedures
  • Provide accurate and thorough responses with attention to detail
  • Research and synthesize information using ODE documentation and resources
  • Excellent organizational skills and the ability to prioritize and multi-task
  • Adaptability when shifts in priorities arise and flexibility and cooperation with team members
  • Communicate accurately, timely, and clearly in person, on the phone and in written communications demonstrating critical thinking by analyzing and problem-solving the issue presented
  • Exhibit professionalism by cultivating positive relationships, empathy, patience and effective listening
  • Work cooperatively with, and utilize the knowledge of team members daily
  • Cultivate positive and professional relationships, and show sensitivity to individual differences
  • Maintain integrity and confidentiality
  • Exhibit regular punctuality and attendance
  • Manage time efficiently and effectively
  • Prioritize workload to accurately meet job requirements and timelines
  • Maintain organization and safety in the work environment
  • Provide your best effort and perseverance to achieve goals
  • Resolve conflicts in a professional manner

Attachment(s):
  • Helpdesk Support - Data Collections Specialist (2).docx

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