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Online Helpdesk Support Jobs (NOW HIRING)

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. In this role, you will provide technical support to employees both onsite and remotely, ensuring ...

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as ...

Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ...

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Helpdesk Support Representative Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive ...

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Greenberg Traurig, a global law firm, currently has excellent full-time employment opportunities for Helpdesk Support Specialists in our Doral or Phoenix offices. We offer competitive compensation ...

Entry Level Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

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Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip ...

Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk,Troubleshooting Additional Skills & Qualifications Experience leading small projects or process ...

Description We are seeking a helpdesk support tech to records customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution ...

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Note: This role resides in Pico Rivera, CA and requires onsite work full-time 8am - 5pm, M-F Must have led or mentored Tier I or Tech Support team members Sr. IT Help Desk * On-site requirements

Helpdesk Support Analyst

Atlanta, GA · On-site

$19.50 - $26.50/hr

As a Helpdesk Support Analyst at Bennett Thrasher, you will support end users across the firm. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. You ...

The support can be in person or remote. Common remote tools are LogMeIn Rescue and Microsoft Teams ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk,Troubleshooting Additional Skills & Qualifications Experience leading small projects or process ...

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Online Helpdesk Support information

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$12

$23

$33

How much do online helpdesk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an online helpdesk support?

An Online Helpdesk Support role involves assisting customers or internal users with technical issues, software problems, or general IT-related queries through online platforms such as chat, email, or ticketing systems. These professionals diagnose problems, provide solutions, and may escalate complex issues to higher-level technical staff. They play a crucial role in ensuring smooth IT operations and user satisfaction by resolving issues efficiently and providing clear instructions.

What are the key skills and qualifications needed to thrive as an online helpdesk support?

To thrive as an Online Helpdesk Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a basic understanding of IT systems, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems like Zendesk or ServiceNow and remote support tools is commonly required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and de-escalating issues. These skills ensure prompt and efficient user support, contributing to higher customer satisfaction and smooth IT operations.

What are some common challenges faced by online helpdesk support professionals and how can they be managed?

Online Helpdesk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical understanding. To manage these challenges, it's important to develop strong organizational skills, utilize ticket management systems efficiently, and maintain clear, patient communication. Continuous learning about new technologies and regular collaboration with technical teams can also help resolve issues more efficiently and improve overall customer satisfaction.

What cities are hiring for Online Helpdesk Support jobs?

Cities with the most Online Helpdesk Support job openings:

What are the most commonly searched types of Helpdesk Support jobs?

The most popular types of Helpdesk Support jobs are:

What states have the most Online Helpdesk Support jobs?

States with the most job openings for Online Helpdesk Support jobs include:

Windows Helpdesk Support

Xperteks

Wilton, CT

$60K - $75K/yr

Full-time

Re-posted 8 days ago


Job description

Xperteks is looking to hire an Windows/PC Help Desk Support

This is a Full-Time On-Site position.

A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows Technical Support position to support a client on a full-time basis on-site.

Candidate must be passionate about computers & technology and should be highly proficient in Windows Operating System. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.

Must Be Experienced And Proficient In

Remote Software Technologies

VPN Connectivity and TCP/IP LAN Networks

General Network and Firewall troubleshooting

Windows Troubleshooting

Printer Troubleshooting

Microsoft 365 and Cloud other various cloud platforms

GSuite Administration

Critical Thinker

Organized

Ideal Candidates Should Be Able To

  • Provide general desktop, user and hardware support
  • Provide proactive system maintenance including backup solutions
  • Provide general connectivity and troubleshooting support
  • Provide network and server support
  • Provide good communication skills and documentation
Employment Type: FULL_TIME