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Online Helpdesk Support Jobs (NOW HIRING)

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR

  • Medical

  • Dental

  • Vision

  • Retirement

TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan. office as a Helpdesk Support Specialist. This is an experienced professional ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

Munchkin

Helpdesk Support Specialist

Van Nuys, CA · On-site

The Helpdesk Support Specialist requires minimal supervision and performs a wide variety of ... Ability to use online resources including KB articles and forums for troubleshooting

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Helpdesk Support Representative Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and peripheral issues * Provision, configure, and deploy laptops and desktop computers * Install, configure, and ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as ...

Tripoint Solutions LLC

Helpdesk Support Specialist

Washington, DC · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a highly motivated Helpdesk Support Specialist to provide Level 1 and Level 2 technical support in a fast‑paced, enterprise environment. This is an on-site position in Washington, DC ...

Tripoint Solutions

Helpdesk Support Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a highly motivated Helpdesk Support Specialist to provide Level 1 and Level 2 technical support in a fast-paced, enterprise environment. This is an on-site position in Washington, DC ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Apex Systems

Helpdesk Support - L1

Austin, TX · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3043520 Helpdesk Support - L1 Location: Austin, Texas Role Overview We are seeking a customer-focused Help Desk Representative to provide first-level technical support in an enterprise ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

TEKsystems

Helpdesk Support Specialist

Sioux Falls, SD

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician (Contract)Overview We are seeking several Help Desk Technicians to support a large-scale healthcare technology migration project. This is an excellent opportunity for entry-level ...

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Online Helpdesk Support information

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How much do online helpdesk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an online helpdesk support?

An Online Helpdesk Support role involves assisting customers or internal users with technical issues, software problems, or general IT-related queries through online platforms such as chat, email, or ticketing systems. These professionals diagnose problems, provide solutions, and may escalate complex issues to higher-level technical staff. They play a crucial role in ensuring smooth IT operations and user satisfaction by resolving issues efficiently and providing clear instructions.

What are the key skills and qualifications needed to thrive as an online helpdesk support?

To thrive as an Online Helpdesk Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a basic understanding of IT systems, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems like Zendesk or ServiceNow and remote support tools is commonly required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting users and de-escalating issues. These skills ensure prompt and efficient user support, contributing to higher customer satisfaction and smooth IT operations.

What are some common challenges faced by online helpdesk support professionals and how can they be managed?

Online Helpdesk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical understanding. To manage these challenges, it's important to develop strong organizational skills, utilize ticket management systems efficiently, and maintain clear, patient communication. Continuous learning about new technologies and regular collaboration with technical teams can also help resolve issues more efficiently and improve overall customer satisfaction.

What cities are hiring for Online Helpdesk Support jobs?

Cities with the most Online Helpdesk Support job openings:

What are the most commonly searched types of Helpdesk Support jobs?

The most popular types of Helpdesk Support jobs are:

What states have the most Online Helpdesk Support jobs?

States with the most job openings for Online Helpdesk Support jobs include:

Online Helpdesk Support jobs near you

Helpdesk Support Technician

CONNECTION

Brea, CA

$20.75 - $28/hr

Full-time

Posted 24 days ago

Job description

IntroductionImagine finding a career where you’re rewarded for doing what you do best—helping others.

Overview

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.

The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

Responsibilities

  • Provide day-to-day Help Desk support for end users.
  • Troubleshoot hardware, software, and peripheral issues.
  • Provision, configure, and deploy laptops and desktop computers.
  • Install, configure, and troubleshoot printers.
  • Create, modify, and maintain user accounts in Active Directory.
  • Respond to and resolve technical support requests in a timely manner.
  • Document support activities and maintain accurate records.
  • Deliver excellent customer service while assisting users with technical issues.

Requirements

  • 2-4 years of Help Desk or Desktop Support experience.
  • Experience provisioning and configuring Windows laptops and desktops.
  • Working knowledge of Active Directory, including user account administration.
  • Experience supporting printers and common office hardware.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Friendly, professional, and customer-focused approach.
  • Ability to work independently and manage multiple priorities.

Preferred Qualifications
  • Experience working in a corporate office environment.
  • Familiarity with Microsoft Windows operating systems and Microsoft Office.
  • Exposure to ticketing systems is a plus.

Apply