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Remote Helpdesk Support Jobs (NOW HIRING)

Terrestris LLC

Remote Help Desk Specialist

... Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the ...

Zeeco

IT Support Specialist I

Tulsa, OK · Remote

Provides Tier 1 technology support for a domain environment via phone, email, remote access ... from Helpdesk Support Center - Processes common workflows - Escalate incidents beyond tier 1 ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools ... Helpdesk professionals in this role need to analyze complex issues, evaluate multiple variables ...

Addison Group

Helpdesk Technician

Tulsa, OK · Remote

$20 - $24/hr

In this role, you'll provide day-to-day technical support to both office and remote employees, troubleshoot hardware and software issues, assist with workstation deployments, and help support an ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...

Keltia Design

Remote Admin Support - June 2021

$35K - $47K/yr

Remote Admin Support - Training Programs - Everett WA - 1104 We are a well established local ... Job Responsibilities: • Help the Office Manager maintain efficient office operations and ...

HB Travels

Remote Support Specialist

Tulsa, OK · Remote

This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional service in a remote work environment. As a Remote Support Specialist, you will assist ...

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Remote Helpdesk Support information

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How much do remote helpdesk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

How to make $1000 a week remotely?

A remote helpdesk support professional can earn $1000 or more weekly by working full-time, often requiring strong customer service skills, technical knowledge, and certifications like CompTIA A+ or Microsoft Certified. Increasing income may involve taking on multiple clients, offering specialized support, or gaining experience to qualify for higher-paying positions. Consistent remote work, good communication, and efficient problem-solving are key to reaching this income level.

What are some common challenges Remote Helpdesk Support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

Will AI replace IT's help desk?

AI can automate routine help desk tasks such as password resets and troubleshooting, but it is unlikely to fully replace helpdesk support roles like Remote Helpdesk Support. Human technicians are essential for complex issues, customer service, and decision-making that require critical thinking and empathy. Helpdesk professionals will need to adapt by developing skills in AI management and advanced troubleshooting.

What is a Remote Helpdesk Support specialist?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

How can I make 2000 a week working from home?

A remote helpdesk support professional can earn $2000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining advanced certifications to qualify for higher-paying roles.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Support, and why are they important?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

Can you work a help desk remotely?

Remote helpdesk support roles are common and typically involve providing technical assistance via phone, email, or remote access tools. These positions often require familiarity with remote support software, strong communication skills, and sometimes certifications like CompTIA A+ or Microsoft Certified. Many companies offer flexible schedules for remote helpdesk support jobs.
More about Remote Helpdesk Support jobs
What cities are hiring for Remote Helpdesk Support jobs? Cities with the most Remote Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
What states have the most Remote Helpdesk Support jobs? States with the most job openings for Remote Helpdesk Support jobs include:
What job categories do people searching Remote Helpdesk Support jobs look for? The top searched job categories for Remote Helpdesk Support jobs are:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 82% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Support - Part Time Weekend Shift - Remote

Help Desk Support - Part Time Weekend Shift - Remote

Wunderlich-Malec

Hopkins, MN • On-site, Remote

$23 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have a part-time IT Helpdesk Support Specialist position available for weekend shift. Two 12-hour shifts, flexible hours. This person can work remotely and will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations. Work hours include regularly scheduled business hours and after-hours coverage.
Please Note: This position isn't scheduled to sponsor a work visa.
Responsibilities
  • Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
  • Attempts to resolve most of the support requests upon first contact with the user
  • Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
  • Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
  • Participate in new hardware and software rollouts
  • Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
  • Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
  • Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
  • Responsible for allocating/purchasing new and used devices as requested and approved
  • Participates in companywide initiatives or projects as it relates to technology, equipment, or services
  • Administer user management controls over company software systems
  • Other duties as assigned

Required Skills and Education
  • Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
  • Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
  • Basic understanding of networking and DNS
  • Good understanding of computer systems, mobile devices, and other tech products
  • Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
  • Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
  • Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
  • Willingness to travel to all LSC locations, business functions, and training as needed for work
  • Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Physical Demands of Position Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.
Working Environment Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment.
Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance
Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications plus a discretionary bonus and employee stock program.
#LI-WM1
#LI-REMOTE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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