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Remote Helpdesk Support Jobs (NOW HIRING)

Helpt

Sales Account Executive (Remote)

Irvine, CA · Remote

$100K/hr

Sales Account Executive Remote (U.S.) On-Target Earnings: $110,000, Uncapped Commission We provide ... S.-based outsourced helpdesk support for IT teams and MSPs. The product is proven, with 100 ...

Keltia Design

$32.40K - $43K/yr

Remote Admin Support - Training Programs - Everett WA - 1104 We are a well established local ... Job Responsibilities: • Help the Office Manager maintain efficient office operations and ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...

Traveling with Tasha

Remote Support Specialist

Reno, NV · Remote

About the job Remote Support Specialist Overview We are hiring a Customer Relations Specialist to ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

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How much do remote helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Support, and why are they important?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges Remote Helpdesk Support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a Remote Helpdesk Support specialist?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

More about Remote Helpdesk Support jobs
What cities are hiring for Remote Helpdesk Support jobs? Cities with the most Remote Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
What states have the most Remote Helpdesk Support jobs? States with the most job openings for Remote Helpdesk Support jobs include:
What job categories do people searching Remote Helpdesk Support jobs look for? The top searched job categories for Remote Helpdesk Support jobs are:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 33% Full Time, and 65% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Sales Account Executive (Remote)

Helpt

Irvine, CA • Remote

$100K/hr

Full-time

Posted 12 days ago

Job description

Sales Account Executive
Remote (U.S.)
On-Target Earnings: $110,000, Uncapped Commission

We provide 24/7 U.S.-based outsourced helpdesk support for IT teams and MSPs. The product is proven, with 100+ customers and strong inbound demand.

We're hiring our first dedicated Account Executive to take over a founder-led sales motion and help scale it.

This is a role for a high-performing individual contributor who wants to own deals, close consistently, and help improve the playbook.

The Role

  • Own the full sales cycle from discovery to close

  • Manage a ~6 week sales cycle with IT leaders, CTOs, and MSP owners

  • Close ~3 deals per month (typical contracts ~$2k$2.75k MRR)

  • Work mostly inbound leads (75%), while developing targeted outbound

  • Collaborate with founders to refine messaging, outreach, and sales process

Who You Are

The Strategic Hustler
You know working hard is expected, but working smart wins.

The Closer
You've sold B2B into multi-stakeholder environments and know how to find the champion and close.

The Builder
You want to point to a company and say I helped build that revenue.

The Scrappy Doer
You're comfortable improving the process while running it.

Sales Stack

HubSpot, Apollo

If you want to move from being one rep in a large machine to helping build the machine, we should talk.