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Remote Helpdesk Support Jobs in Georgia (NOW HIRING)

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

Key Responsibilities 1. Help Desk & Hardware Support * Serve as the primary point of contact for ... This is a fully remote role with standard working hours Monday through Friday. * Longer hours ...

New

Steer

Technical Support Specialist - Remote

Atlanta, GA · On-site +1

You'll be one of the members of our technical support team, helping define the playbook and set the ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

Provide remote support using RMM tools (e.g., ConnectWise Automate) * Install, configure, and ... experience in a help desk or IT support role * Strong troubleshooting and analytical skills

JLL

Product Support Specialist (REMOTE)

Atlanta, GA · Remote

... as we help shape a brighter way forward. Product Support Specialist - LeasingOS Portfolio ... Remote -Atlanta, GA, Austin, TX, El Paso, TX, Houston, TX, Knoxville, TN, Memphis, TN, Nashville ...

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

$17/hr

QSR System Support We kindly ask that applicants do not call. All inquiries must be submitted ... Our 24/7 helpdesk provides service to national brands like Chick-fil-A, Burger King, Popeye's and ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Georgia

Remote Helpdesk Support information

See Georgia salary details

$10

$19

$28

How much do remote helpdesk support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote helpdesk support in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.
What are the most commonly searched types of Helpdesk Support jobs in Georgia? The most popular types of Helpdesk Support jobs in Georgia are:
What are popular job titles related to Remote Helpdesk Support jobs in Georgia? For Remote Helpdesk Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk Support jobs in Georgia look for? The top searched job categories for Remote Helpdesk Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Helpdesk Support jobs? Cities in Georgia with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

Customer Support Specialist

Remote Talent Cloud

Atlanta, GA • Remote

$20/hr

Contractor

Posted 4 days ago

Job description

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:

  • Responding to customer inquiries via phone, email, and/or chat
  • Providing fast, friendly, and professional assistance
  • Troubleshooting product and service issues to find optimal solutions
  • Maintaining detailed and accurate records of customer interactions
  • Staying up to date on client products, services, and policies to provide accurate information
  • Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We're looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

  • This is a fully remote position, but you must be located within the United States
  • Fluent in speaking, writing, and reading the English language
  • A reliable Internet connection and computer
  • A positive, professional attitude and a passion for helping others
  • The ability to work independently in a distraction-free home office
  • Previous customer support experience is a plus, but not required

Benefits

  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr

Apply