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Level 2 It Support Jobs in Georgia (NOW HIRING)

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Advanced level degree or certifications are desired. * Preferred certifications: Comptia A ... Experience as a tier 1-2 IT Support Specialist. * Working knowledge of O365, Azure, Sharepoint.

DMI

Mid-Level Deskside Support Specialist

Atlanta, GA · On-site

$63K/yr

Duties and Responsibilities: * Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals. * Document ...

DMI

Mid-Level Deskside Support Specialist

Atlanta, GA · On-site

$63K - $70K/yr

Duties and Responsibilities: * Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals. * Document ...

DMI

Mid-Level Deskside Support Specialist

Atlanta, GA · On-site

Duties and Responsibilities: * Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals. * Document ...

Deploy

IT Operations Specialist - Level 2

Atlanta, GA · On-site

... Level 2Reports to: IT Operations Manager The IT Operations Specialist - Level 2 plays a key ... Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning.

HLBMA LLC

IT Support Engineer II

Ellabell, GA · On-site

The IT Support Engineer II supports the delivery, maintenance, and continuous improvement of both ... Support service level agreement (SLA) tracking and ensure adherence to performance expectations

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ... Enforce IT security policies, endpoint compliance, and Conditional Access controls * Support ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$85 - $120/hr

Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ... Enforce IT security policies, endpoint compliance, and Conditional Access controls. Support ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

Execute physical and system-level IT Asset Management (ITAM) tasks, including preparing, packaging ... Typically 2 to 5 years of experience in IT support, service desk, desktop support, or equivalent ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Georgia

Level 2 It Support information

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$38

How much do level 2 it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for level 2 it support in Georgia is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $26.59 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are the most commonly searched types of Level 2 It Support jobs in Georgia?

The most popular types of Level 2 It Support jobs in Georgia are:

What are popular job titles related to Level 2 It Support jobs in Georgia?

For Level 2 It Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Georgia look for?

The top searched job categories for Level 2 It Support jobs in Georgia are:

What cities in Georgia are hiring for Level 2 It Support jobs?

Cities in Georgia with the most Level 2 It Support job openings:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,266 per year, or $23.7 per hour.

IT Support Technician Level 2

BEYOND IT SUPPORT LLC

Lilburn, GA • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Key responsibilities

  • Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware.

  • Troubleshoot hardware issues quickly and accurately to minimize client downtime.

  • Manage and organize repair bench workspace and inventory of spare parts and tools.

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance

About Us:
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.
Job Description
What You’ll Do:

  • Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
  • Troubleshoot hardware issues quickly and accurately to minimize client downtime
  • Assemble and prepare equipment for deployment or return to clients
  • Maintain detailed records of repairs, parts used, and test results
  • Manage and organize repair bench workspace and inventory of spare parts and tools
  • Work closely with help desk and field technicians to support client needs and share technical insights
  • Assist in configuring and testing equipment before it’s delivered or deployed
  • Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
  • Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
  • Manage incoming deliveries and inventory.
Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of Customer Requests.
  • Ability to multi-task
  • Ability to work in a team and communicate effectively.
  • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support, following ticket to resolution.
  • Responsible for entering all time and expenses in ConnectWise as they occur.
  • Enter all work as service tickets in ConnectWise.
  • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Who You Are:

  • You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
  • A Plus Certification 
  • Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
  • Detail-oriented and able to troubleshoot with patience and precision
  • Able to handle multiple repair jobs efficiently in a fast-paced environment
  • A good communicator who can work collaboratively with a small team and interface with clients when needed
  • Reliable and proactive, taking ownership of your work from start to finish
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
    Diagnosis skills of technical issues.
  • Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
  • Travel to client’s locations as needed (Must have reliable transportation) 
Why Join Us?

  • A friendly, supportive team atmosphere where your skills really make a difference
  • Hands-on experience with a wide range of hardware in a growing MSP environment
  • Opportunities to expand your technical knowledge and grow your career
  • Competitive pay and flexible work arrangements tailored for work-life balance
  • A chance to help local businesses stay productive and secure with your expertise
If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!
  • Travel to client’s locations as needed (Must have reliable transportation)