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Level 2 It Support Jobs in Georgia (NOW HIRING)

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Advanced level degree or certifications are desired. * Preferred certifications: Comptia A ... Experience as a tier 1-2 IT Support Specialist. * Working knowledge of O365, Azure, Sharepoint.

DMI

Mid-Level Deskside Support Specialist

Atlanta, GA · On-site

$63K - $70K/yr

Duties and Responsibilities: * Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals. * Document ...

DMI

Mid-Level Deskside Support Specialist

Atlanta, GA · On-site

Duties and Responsibilities: * Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals. * Document ...

DMI

Mid-Level Deskside Support Specialist

Atlanta, GA · On-site

$63K/yr

Duties and Responsibilities: * Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals. * Document ...

HLBMA LLC

IT Support Engineer II

Ellabell, GA · On-site

The IT Support Engineer II supports the delivery, maintenance, and continuous improvement of both ... Support service level agreement (SLA) tracking and ensure adherence to performance expectations

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$85 - $120/hr

Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ... Enforce IT security policies, endpoint compliance, and Conditional Access controls. Support ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ... Enforce IT security policies, endpoint compliance, and Conditional Access controls * Support ...

Geotab

IT Support Specialist

Atlanta, GA

Execute physical and system-level IT Asset Management (ITAM) tasks, including preparing, packaging ... Typically 2 to 5 years of experience in IT support, service desk, desktop support, or equivalent ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

Execute physical and system-level IT Asset Management (ITAM) tasks, including preparing, packaging ... • Typically 2 to 5 years of experience in IT support, service desk, desktop support, or ...

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Level 2 It Support information

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How much do level 2 it support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for level 2 it support in Georgia is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $26.59 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are the most commonly searched types of Level 2 It Support jobs in Georgia?

The most popular types of Level 2 It Support jobs in Georgia are:

What are popular job titles related to Level 2 It Support jobs in Georgia?

For Level 2 It Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Georgia look for?

The top searched job categories for Level 2 It Support jobs in Georgia are:

What cities in Georgia are hiring for Level 2 It Support jobs?

Cities in Georgia with the most Level 2 It Support job openings:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,266 per year, or $23.7 per hour.

Desktop Support Engineer - Smyrna, GA

Smyrna, GA • On-site

Merge IT
IT Services • 201 - 500 employees
Learn more about Merge ITexternal

Full-time

Re-posted 18 days ago

Job description

Job Summary:
Merge IT is seeking a Desktop Support Engineer to join their enterprise-level client in Smyrna, GA. The role involves providing Level 2 IT technical support, troubleshooting hardware and software issues, and managing support tickets in a corporate IT environment.
Responsibilities:
• Provide onsite or remote Level 2 IT technical support.
• Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
• Troubleshoot hardware and software issues related to Windows 11 devices.
• Escalate unresolved issues to the appropriate support teams.
• Deliver exceptional customer service while maintaining a high level of professionalism.
• Document resolutions and follow standard IT support procedures.
Qualifications:
Required:
• 3+ years of experience in a Level 2 IT support role.
• Strong troubleshooting and communication skills.
• Solid understanding of IT support practices in a corporate setting.
• Experience documenting support activities and following escalation procedures.
Preferred:
• Experience using Remedy (Helix) or similar ticketing tools.
• Familiarity with ITIL best practices.
• CompTIA A+ or ITIL Foundation certification (not required, but a plus).
• Prior experience in an enterprise or large corporate IT environment.
• Excellent customer service and technical documentation skills.
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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