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Remote Level 2 It Support Jobs in Georgia (NOW HIRING)

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

This is a remote position. You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment.

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ... * 2-4 years of experience in technical support, software support, or IT support * Demonstrated ...

New

Transportation Insight

IT Project Manager

Atlanta, GA · Remote

$94K - $112K/yr

Job Title: IT Project Manager (Hickory, NC/Atlanta, GA/Remote) COMPANY STATEMENT: As the e-commerce ... This person will coordinate the work of other IT professionals and administrative staff to support ...

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

$17/hr

HonorBuilt is an IT services company specializing in restaurants and other multi-location ... support. Our 24/7 helpdesk provides service to national brands like Chick-fil-A, Burger King ...

Conduent, Inc.

IT Security Architect

Atlanta, GA · On-site +1

Experience supporting large-scale domain, identity, or tenant consolidation initiatives Success in ... Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. We ...

Athens Micro

IT Network Engineer

Athens, GA · On-site +1

We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation ...

Iterable

Senior IT Engineer (AI)

Atlanta, GA · On-site +1

$141K - $221K/yr

... remote employees worldwide-we are committed to building a diverse and inclusive workplace. We ... Infrastructure Support: Support IT infrastructure operations including certificate management, DNS ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Georgia

Remote Level 2 It Support information

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Georgia? The most popular types of Level 2 It Support jobs in Georgia are:
What are popular job titles related to Remote Level 2 It Support jobs in Georgia? For Remote Level 2 It Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Georgia look for? The top searched job categories for Remote Level 2 It Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Level 2 It Support jobs? Cities in Georgia with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Georgia as of July 2026, with employment types broken down into 84% Full Time, 7% Part Time, and 9% Contract. Highlights an 100% Remote job distribution.

IT Helpdesk Support Specialist II

asburyauto

Sandy Springs, GA • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.

The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.

Key Responsibilities

  • Respond to and resolve IT support tickets submitted through the help desk platform
  • Provide technical support over the phone and through remote assistance tools
  • Troubleshoot hardware, software, network, and application issues
  • Escalate complex issues to appropriate IT teams when necessary
  • Document troubleshooting steps and resolutions within the ticketing system
  • Support user account administration and access management
  • Assist with workstation deployments, upgrades, and technology rollouts
  • Maintain a high level of customer service and professionalism
  • Follow established service level agreements (SLAs) and support procedures
  • Participate in ongoing IT projects and process improvements

Required Qualifications

  • Minimum 3 years of professional IT support or Help Desk experience
  • Strong troubleshooting and problem-solving skills
  • Experience supporting Windows environments, Microsoft 365, and common business applications
  • Experience working with ticket management systems
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong customer service mindset and attention to detail

Preferred Qualifications

  • Previous IT experience supporting an automotive dealership group or automotive retail organization
  • Experience with Tekion dealership management systems
  • Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
  • Experience supporting enterprise applications and remote users
  • Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus

Career Growth Opportunity

This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:

  • Systems Administration
  • Network Engineering
  • Cybersecurity
  • Cloud Technologies
  • IT Operations
  • Application Support
  • IT Leadership

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

INDOTHER 

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