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Remote Level 2 It Support Jobs in Georgia (NOW HIRING)

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in ... 2, and Tier 3 support model. This position offers a clear path for growth into systems ...

ICF

IT Business Analyst

Atlanta, GA · On-site +1

Georgia Remote (Atlanta, GA - Preferred). Hybrid or Remote (if remote must be able to travel to ... This position supports project delivery on IT projects for the energy efficiency and utility ...

Transportation Insight

IT Project Manager

Atlanta, GA · Remote

$94K - $112K/yr

Job Title: IT Project Manager (Hickory, NC/Atlanta, GA/Remote) COMPANY STATEMENT: As the e-commerce ... This person will coordinate the work of other IT professionals and administrative staff to support ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator ... Skills, Knowledge and Expertise * 1-3+ years of experience in technical/help desk support, IT, or ...

Booz Allen Hamilton, Inc.

IT Project Manager

Atlanta, GA · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0247574 Location: Atlanta,GA,US Share job via: Share IT Project ... Experience supporting public health data exchange or CDC data modernization initiatives

Conduent, Inc.

IT Security Architect

Atlanta, GA · On-site +1

Experience supporting large-scale domain, identity, or tenant consolidation initiatives Success in ... Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. We ...

Horizontal Talent

Sr. IT Developer

Atlanta, GA · Remote

$52.50 - $69.25/hr

# ? Sr. IT Developer Opportunity | Remote Role Are you a passionate developer ready to make an impact? ? This company is seeking a talented **Sr. IT Developer** to join their dynamic team on a ...

New

Athens Micro

IT Network Engineer

Athens, GA · On-site +1

We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation ...

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Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Georgia?

The most popular types of Level 2 It Support jobs in Georgia are:

What are popular job titles related to Remote Level 2 It Support jobs in Georgia?

For Remote Level 2 It Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Georgia look for?

The top searched job categories for Remote Level 2 It Support jobs in Georgia are:

What cities in Georgia are hiring for Remote Level 2 It Support jobs?

Cities in Georgia with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Georgia as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution.

Senior IT Support Technician

Emergent Software

Atlanta, GA • On-site, Remote

$50K - $75K/yr

Full-time

Posted 18 days ago

Job description

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.**
Our Client is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an experienced IT professional who enjoys solving complex problems, supporting end users, and continuously learning new technologies.
As part of a growing help desk organization, you'll provide elevated technical support, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for growth into systems administration, security, identity management, automation, and IT leadership roles. The ideal candidate is curious, customer-focused, eager to learn, and embraces AI-assisted workflows to improve efficiency and problem solving.
Responsibilities
  • Manage and resolve a variety of help desk tickets.
  • Solving escalated complex issues with clear documentation and recommendations.
  • Support a fully remote workforce through ticketing systems, messaging platforms, and video support sessions.
  • Manage users across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.
  • Manage user access, group memberships, MFA, passwords, and SSO permissions.
  • Configure, deploy, track, and recover company devices while maintaining accurate asset records.
  • Investigate and report security-related activities, including phishing reports, access reviews, and endpoint security support.
  • Create and maintain knowledge base articles, runbooks, and user documentation.
  • Identify recurring issues and recommend process, automation, and support improvements.
  • Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.
Qualifications
  • 3-5 years of experience in IT support, help desk, desktop support, or a related technical role.
  • Experience supporting Windows and macOS environments.
  • Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.
  • Strong troubleshooting, problem-solving, and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong attention to detail and ability to follow structured processes.
  • Demonstrated ability to research issues independently before escalating.
  • Experience using or willingness to adopt AI tools to improve efficiency and problem solving.
  • Ability to thrive in a remote work environment with reliable internet access.
Nice to Haves
  • Identity and access management experience.
  • SSO, SAML, OIDC, or SCIM provisioning knowledge.
  • MDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).
  • Zoom administration or Zoom Contact Center experience.
  • Networking knowledge and troubleshooting experience.
  • Procurement or vendor management experience.
  • Endpoint security experience with tools such as CrowdStrike or Microsoft Defender.
  • Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.
  • Experience supporting distributed or remote teams.
  • Experience improving knowledge bases, documentation, or support processes.
Our Vetting Process
At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:
  1. Application (5 minutes)
  2. Online Assessment (30 minutes)
  3. Initial Video Interview (30-45 minutes)
  4. Client Video Interview (60 minutes)
  5. Hiring Manager Video Interview (60-90 minutes)
  6. Job Offer!

#EmergentStaffing

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