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Remote Level 2 It Support Jobs in Athens, GA (NOW HIRING)

Athens Micro

IT Network Engineer

Athens, GA · On-site +1

We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation ...

Athens Micro

IT Desktop Engineer

Athens, GA · On-site +1

This new team member will be responsible for supporting, and troubleshooting desktop and notebook ... Love to Learn means that we enjoy learning about technology and embrace the challenge of learning ...

Varsity Tutors

CompTIA A+ Tutor

Athens, GA · Remote

$25 - $40/hr

... Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

World Wide Technology

Project Coordinator

Athens, GA · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Experience supporting external customers in a professional services and/or managed services ...

New

campus4tech

Power BI Developer- Remote

Athens, GA · On-site +1

Seeking an experienced Power BI Publisher to support the migration of approximately 400 IBM Cognos ... Ensure compliance with ADA Title II accessibility requirements and organizational data governance ...

Varsity Tutors

COMLEX Tutor

Athens, GA · Remote

$18 - $40/hr

... Level 2-PE formats. Ability to explain osteopathic manipulative treatment, systems-based ... support osteopathic medical students at each stage of board preparation. * Effective Teaching ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Athens, GA

Remote Level 2 It Support information

See Athens, GA salary details

$14

$27

$43

How much do remote level 2 it support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote level 2 it support in Athens, GA is $27.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $30.38 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Athens, GA?

For Remote Level 2 It Support jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Athens, GA look for?

The top searched job categories for Remote Level 2 It Support jobs in Athens, GA are:

What cities near Athens, GA are hiring for Remote Level 2 It Support jobs?

Cities near Athens, GA with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Athens, GA as of June 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,338 per year, or $27.1 per hour.

IT Network Engineer

Athens Micro

Athens, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Who We Are
Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.
The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client's needs. Attention to Details means we strive for perfection in all that we do.
We hire, fire, review, reward, and recognize our teammates based on core values, so it's important that you share these values in order to be part of our team.
What We Look For
We have done this by employing and investing in only the best and the brightest. In summary this career opportunity requires strong server skills, networking knowledge and excellent customer service skills.
Responsibilities
  • Be able to provide preventive maintenance on servers and individual computers quickly and efficiently
  • Work as a team member in order to provide local support for our customers' IT needs
  • Work with other vendors to troubleshoot and resolve network and server issues
  • Install hardware and software either from the office or on location
  • Take phone calls and respond as soon as possible while at work or on-call
  • Comply with all IT standards of Athens Micro and our clients
  • Manage tickets, time records and customer documents in real time for efficiency and organizational purposes
  • Create and update any documentation about work completed for our clients
  • Be versatile with your schedule with the flexibility to work some after-hours, weekends, and on-call in rotation with other IT engineers
  • Any other duties that are expected of you to continue to provide the utmost in customer support and uphold the reputation of our business

Skills
  • Ability to provide excellent customer service
  • Proficiency in Microsoft Windows Server and Active Directory
  • Strong problem-solving skills to offer appropriate solutions
  • Proficiency in LAN, WAN and WLAN as well as network security principles, network monitoring and maintenance, and capacity planning
  • Knowledge of preferred basic network management practices
  • Capability of being organized, able to plan, and able to effectively communicate both in writing and verbally
  • Ability to respond promptly to customer questions and requests
  • Capability in multi-tasking several ongoing projects
  • Ability to work with little supervision

Requirements
  • CompTIA A+ required after 90 days of employment
  • CompTIA Network+ required after 180 days of employment
  • Microsoft certification with a focus on Office 365 required after 180 days of employment
  • Cisco Certified Network Professional or higher is a plus
  • Proficiency in all Microsoft mainstream products and software
  • Any other industry standard certifications
  • Physically able to lift servers for transport
  • Valid driver's license and personal car
  • Background check and pre-employment screening

Benefits
  • Smart, helpful co-workers
  • Schedule flexibility after time spent on project, after-hours and weekends
  • Medical, Dental, Vision, and Disability Insurance
  • 401(K) with company matching
  • Paid time off
  • Monthly bonuses for meeting goals
  • Training and bonus incentives for continued education and obtaining new certifications

This is a full time position.

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