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Remote Level 2 It Support Jobs Near Me

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Advanced Support (Level 2) * Manage identity, security groups, and device access in Entra ID ...

pepperconstruction

IT Support Specialist

Dublin, OH

Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Advanced Support (Level 2) * Manage identity, security groups, and device access in Entra ID ...

Maven LLC

IT Field Technician

Columbus, OH

Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional ... Ensuring IT issues are escalated to the appropriate higher level IT Support team members when ...

Maven LLC

IT Field Technician

Columbus, OH

Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional ... Ensuring IT issues are escalated to the appropriate higher level IT Support team members when ...

Pepper Construction

IT Support Specialist

Dublin, OH · On-site

Provide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Advanced Support (Level 2) * Manage identity, security groups, and device access in Entra ID ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Position Summary The IT Support Specialist is responsible for providing comprehensive technical ... Certified or formal training in key technologies as Level 2 expert. * Basic knowledge of physical ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Position Summary The IT Support Specialist is responsible for providing comprehensive technical ... Certified or formal training in key technologies as Level 2 expert. * Basic knowledge of physical ...

SupplyHouse

IT Support Technician

Canal Winchester, OH

$20.50 - $28/hr

Provide 'remote hands and eyes' support for corporate IT and external vendors * Assist with ... Associate's degree in IT, Business, or similar field * 2+ years of Level1/Level2 IT Support ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

While providing the highest level of customer service, the Service Desk Chat Agent answers incoming ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech, ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 ... Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent ...

MPW

IT Support Specialist

Hebron, OH

Customer Focus - Deliver responsive, professional support while meeting service-level agreements ... Troubleshoot and resolve technical problems in person, by phone, and through remote assistance ...

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How much do remote level 2 it support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote level 2 it support in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

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Remote Level 2 It Support jobs near you
A map of the United States highlighting the number of Remote Level 2 It Support job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Level 2 It Support job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Help Desk Technician (Level 1-2 Support)

Pepper Construction Group LLC

Dublin, OH • On-site

$20.75 - $28.50/hr

Other

Posted 7 days ago

Job description

The IT Help Desk Technician will provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloud-based tools. You'll play a key role in managing identity and device security through Entra ID, supporting Microsoft Teams Rooms and AV systems, and maintaining a secure, efficient technical environment.

Key Responsibilities

Support & Troubleshooting

  • Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
  • Provide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals.
  • Handle user onboarding/offboarding, including account setup and hardware provisioning.
  • Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
  • Deliver high-quality, customer-focused support.

Advanced Support (Level 2)

  • Manage identity, security groups, and device access in Entra ID / Azure AD.
  • Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
  • Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
  • Support Egnyte file management, permissions, and sync issues.
  • Resolve networking issues (DNS, DHCP, IP configuration, switches, Wi-Fi).
  • Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.
Required Skills & Experience
  • 3-5 years of IT support experience (Level 1 and Level 2).
  • Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
  • Experience supporting Microsoft Teams Rooms and AV hardware (required).
  • Strong customer service and communication skills.
  • Understanding of networking basics (IP, DNS, DHCP).
  • Experience with cloud file-sharing platforms (Egnyte preferred).
  • Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
  • Experience with printer/peripheral troubleshooting and remote support tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-102 are a plus.
  • Ability to document processes and contribute to knowledge bases.
Soft Skills
  • Strong customer service orientation
  • Clear communicator able to explain technical solutions
  • Organized, detail-oriented, and able to manage multiple priorities
  • Self-starter with a collaborative mindset and willingness to learn

Apply