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Remote Level 2 It Support Jobs in California (NOW HIRING)

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation ...

Revel Staffing

IT Support Supervisor

Sacramento, CA · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... At least two years of experience in IT operations, application support, technical training, healt ...

Revel Staffing

IT Support Supervisor

San Diego, CA · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... At least two years of experience in IT operations, application support, technical training, healt ...

Field Materials

$111K - $137K/yr

... IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup ... Partner with leadership to maintain and improve our security posture, support SOC 2 readiness and ...

Field Materials

IT Manager (Remote, Part-time)

San Francisco, CA · On-site +1

$111K - $137K/yr

... IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup ... Partner with leadership to maintain and improve our security posture, support SOC 2 readiness and ...

TTEC

$22 - $30.25/hr

... level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk ... Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

Intersect

IT Support Engineer

San Francisco, CA · On-site +1

Experience using ticketing systems and remote support tools; familiarity with Jira will help you ... Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year) Family support: Up to 12 ...

Definitive Networks, Inc.

IT Technician

Pleasanton, CA · On-site +1

$75K - $90K/yr

... for providing remote and hands-on technical support to clients, researching and identifying ... If you're ready to take your IT career to the next level and work with a dynamic team, apply now.

CopilotIQ

Senior Manager, IT

San Francisco, CA · Remote

$154K - $154K/yr

... SOC 2, HIPAA, ISO 27001, or other compliance and security frameworks. * Experience managing enterprise IT operations, endpoint/device management, and user support across a distributed or remote ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Perform remote diagnostics and in-person support as needed (store visits, technology installations ... Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$98K - $107K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... Zone 2 (CA, NJ, NY): $98,000 - $107,800 * Zone 3 (All Others): $89,100 - $98,000 The applicable ...

New

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$98K - $107K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... Zone 2 (CA, NJ, NY): $98,000 - $107,800 * Zone 3 (All Others): $89,100 - $98,000 The applicable ...

New

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in California

Remote Level 2 It Support information

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in California? For Remote Level 2 It Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in California look for? The top searched job categories for Remote Level 2 It Support jobs in California are:
What cities in California are hiring for Remote Level 2 It Support jobs? Cities in California with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

IT Support Supervisor

Shield

Anaheim, CA • On-site, Remote

$80K - $90K/yr

Full-time

Re-posted 21 days ago

Job description

IT Support Supervisor
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $80,000 - $90,000 / year
Description
Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP's). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.
This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.
Key Responsibilities
Employee Supervision
  • Assist Managers with Setting Task Assignments & Priorities for Level I/II
  • Actively Rotate Between Team/Queues - coaching/escalating for Level I/II
  • Leading Team by Example - model behaviors & work practices
  • Assist with Onboarding new hires & Cross-Training of Level I/II
  • Assist Managers with Maintaining Staff Scheduling
  • Success is measured against team performance % of ticket escalations

CRM Management
  • Actively Manage Issue Escalations during shift
  • Provide Daily Shift Change Status Reports to Manager
  • Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
  • Route unassigned tickets & act as liaison between receptionists & technician pool
  • Success is measured against team performance % of ticket reopens

Customer Management
  • Meeting customer SLA's
  • Follow-up If Necessary or to Build Relationship
  • Issue Survey and Drive Response Rate
  • Review relationship & provide Sale Lead Opportunities when possible
  • Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise
Education:
o Preferred - Associate's degree in Information Technology or a related field
o Mandatory - High School diploma or equivalent
Minimum Experience:
o 7+ years of experience in IT working as a lead/senior IT support role or engineer
Certifications:
o Minimum (2): A+, Network+, Server+, Security+, etc...
o Minimum (1): MCSE, CCENT/CCT, VCP6
Expertise:
  • Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
  • Technical Skills must exceed that of Level I and Level II support staff.
  • Experience and able to present examples of leading teams & empowering team members to achieve professional growth
  • Highly self-motivated & directed
  • Keen attention to detail
  • Proven analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high pressure environment
  • Exceptional customer service orientation
  • Strong oral and written communication skills

Working Conditions
Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.

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