ZipRecruiter

Log In

2

Remote Level 2 It Support Jobs in California (NOW HIRING)

Revel Staffing

IT Support Supervisor

Sacramento, CA · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... At least two years of experience in IT operations, application support, technical training, healt ...

Revel Staffing

IT Support Supervisor

San Diego, CA · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... At least two years of experience in IT operations, application support, technical training, healt ...

Field Materials

IT Manager (Remote, Part-time)

San Francisco, CA · On-site +1

$111K - $137K/yr

... IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup ... Partner with leadership to maintain and improve our security posture, support SOC 2 readiness and ...

Field Materials

$111K - $137K/yr

... IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup ... Partner with leadership to maintain and improve our security posture, support SOC 2 readiness and ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

Definitive Networks, Inc.

IT Technician

Pleasanton, CA · On-site +1

$75K - $90K/yr

... for providing remote and hands-on technical support to clients, researching and identifying ... If you're ready to take your IT career to the next level and work with a dynamic team, apply now.

CopilotIQ

Senior Manager, IT

San Francisco, CA · Remote

$154K - $154K/yr

... SOC 2, HIPAA, ISO 27001, or other compliance and security frameworks. * Experience managing enterprise IT operations, endpoint/device management, and user support across a distributed or remote ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Perform remote diagnostics and in-person support as needed (store visits, technology installations ... Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... Zone 2 (CA, NJ, NY): $98,000 - $107,800 * Zone 3 (All Others): $89,100 - $98,000 The applicable ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... Zone 2 (CA, NJ, NY): $98,000 - $107,800 * Zone 3 (All Others): $89,100 - $98,000 The applicable ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're 100% volunteer-powered and fully remote, proving that passionate people can create ... 2 hours during Pacific Time overlap. Must be available to attend the team meeting each week. Why ...

Equity Smart Home Loans

IT Manager

South Pasadena, CA · On-site +1

$85K - $110K/yr

IT Manager About Us Equity Smart Home Loans (ESHL) is a technology-driven mortgage brokerage and ... Experience managing remote technical or support teams. * PMP certification or equivalent project ...

next page

Showing results 1-20

All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in California

Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in California? For Remote Level 2 It Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in California look for? The top searched job categories for Remote Level 2 It Support jobs in California are:
What cities in California are hiring for Remote Level 2 It Support jobs? Cities in California with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in California as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution.

IT Support Supervisor

Revel Staffing

Sacramento, CA • Remote

$85K - $115K/hr

Full-time

Posted 20 days ago

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success.

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ensure employees are prepared to use business and clinical applications effectively while maintaining system stability, data accuracy, security, and regulatory compliance.

The ideal candidate is an organized, service-focused leader who can manage competing priorities, improve support processes, develop employees, and collaborate effectively with clinical, operational, and technical teams.

Key Responsibilities
  • Lead, coach, and develop a remote team of IT training and application support specialists
  • Assign workloads, manage schedules, establish priorities, and monitor team performance
  • Oversee the development, configuration, testing, and delivery of IT and healthcare application training programs
  • Ensure new and existing employees receive consistent, accurate, and engaging technology training
  • Support application readiness, system stability, data integrity, and end-user adoption
  • Coordinate support and training activities for system implementations, upgrades, workflow changes, and organizational initiatives
  • Partner with clinical, operational, compliance, and technical leaders to identify training and support needs
  • Maintain and improve training materials, standard operating procedures, knowledge-base articles, workflows, and technical documentation
  • Review recurring support issues and identify opportunities to improve processes, reduce errors, and strengthen the end-user experience
  • Track team performance, service levels, training completion, support trends, and other operational metrics
  • Promote a service-first culture centered on accountability, professionalism, collaboration, and continuous improvement
  • Ensure all support and training activities comply with HIPAA requirements, privacy standards, security policies, and organizational procedures
  • Escalate complex application, system, security, or workflow concerns to the appropriate technical or operational teams
  • Perform additional IT leadership and support responsibilities as assigned
Required Qualifications
  • High school diploma or equivalent
  • At least two years of experience in IT operations, application support, technical training, healthcare technology, or a related field
  • Previous experience leading employees, coordinating team workloads, or serving in a senior or supervisory capacity
  • Current HIPAA compliance training or credential
  • Working knowledge of healthcare applications, IT support workflows, data integrity, and end-user training practices
  • Experience supporting remote employees and distributed teams
  • Strong leadership, communication, organization, documentation, and problem-solving skills
  • Ability to manage multiple priorities and respond effectively in a fast-paced environment
  • Ability to communicate technical information clearly to users with varying levels of technical knowledge
  • Ability to collaborate effectively with clinical, operational, compliance, and technical stakeholders