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Remote Level 2 It Support Jobs in California (NOW HIRING)

Greystone Technology

$75K - $90K/yr

This is a remote position within the United States, working Mountain Standard Time (MST) hours ... Previous Managed Service Provider experience supporting multiple client engagements * Strong ...

SpaceX

IT Internal Audit Manager

Hawthorne, CA · On-site +1

$140K - $220K/yr

Support special projects, investigations, and continuous monitoring initiatives as needed * Manage ... Level 3: $140,000.00 - $220,000.00 Your actual level and base salary will be determined on a case ...

Qcells

Civil Engineer - Level 2

Irvine, CA · On-site +1

$115K - $130K/yr

Remote CIVIL ENGINEER - LEVEL 2 Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA ... SUMMARY The Civil Engineer Level 2 is responsible for supporting detailed site development, grading ...

New Charter Technologies LLC

$75K - $90K/yr

This is a remote position within the United States, working Mountain Standard Time (MST) hours ... Previous Managed Service Provider experience supporting multiple client engagements * Strong ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in California

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in California?

For Remote Level 2 It Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in California look for?

The top searched job categories for Remote Level 2 It Support jobs in California are:

What cities in California are hiring for Remote Level 2 It Support jobs?

Cities in California with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in California as of August 2026, with employment types broken down into 87% Full Time, 7% Part Time, 1% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.

IT Program Manager (Remote)

California FAIR Plan Association

Los Angeles, CA • Remote

$125K - $125K/yr

Full-time

Posted 9 days ago

Job description

POSITION SUMMARY

The IT Program Manager is the primary point of contact in overseeing and managing multiple IT projects and programs within the organization. This role requires heavy hands-on project management skills, including planning, execution, and delivery of projects on time and within budget. The ideal candidate will have a strong background in IT project management, excellent leadership abilities, and the ability to work collaboratively with cross-functional teams.



PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Lead and manage multiple IT projects and programs from initiation to completion, ensuring they are delivered on time, within scope, and within budget
  • Manage, coach and develop employees by providing clear direction, ongoing feedback and performance guidance.
  • Coordinate with stakeholders to ensure smooth deployment and integration of releases are aligned with project goals and timelines
  • Provide coordination of multiple vendor partners to ensure delivery alignment
  • Ensure that projects follow the Software Development Life Cycle (SDLC) methodologies, including requirements gathering, design, development, testing, deployment, and maintenance
  • Prepare and maintain program documentation, including project plans, status reports, release notes and program reviews; making sure all documentation is accurate and up to date
  • Monitor project progress, identify potential risks and issues, and implement mitigation strategies to ensure program objectives and seamless execution
  • Conduct regular project status meetings and provide updates to stakeholders and management., Ensure that project deliverables are timely and meet quality standards and align with business objectives.
  • Manage a delivery team providing hands-on support and guidance to project team members, including task assignment, performance monitoring, and conflict resolutions.
  • Allocate and manage resources across projects while addressing any resource constraints or gaps, continuously improve project management processes and methodologies to enhance efficiency and effectiveness

EDUCATION AND EXPERIENCE

  • Bachelor's degree in Information Technology, Business Administration, or a related field; Master's degree preferred.
  • 5+ years of experience in IT project and program management;
  • Program Management Professional (PgMP) or Project Management Professional (PMP) certification preferred
  • Strong hands-on project management skills, including experience with project planning, execution, and delivery
  • Strong knowledge of program and project management methodologies, particularly the Agile approach
  • Strong knowledge of the Software Development Life Cycle (SDLC) and its various stages
  • Knowledge of Property and Casualty Insurance domain preferred
  • Knowledge and experience with Azure DevOps (ADO) for project management and tracking preferred
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization
  • Strong analytical and problem-solving skills, with the ability to identify and address project risks and issues
  • Proficiency in program management tools and software preferred (e.g., MS Productivity Suite, Jira, etc.)

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