Remote Level 2 It Support Jobs in California (NOW HIRING)

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Reporting to the Chief Technology Officer, s/he will oversee and support all technology needs and strategies across the organization's business lines. As a skilled project and relationship manager, the Technology Director will collaborate with internal customers and external vendors to identify and effectively implement technology solutions in support of Institute on Aging's work.
The successful candidate will have experience in technology management and operations. S/he will balance responsibilities as a strategic thinker with a willingness to act as a hands-on individual contributor when needed. S/he will possess strong content knowledge but must be able to communicate and partner with individuals who have limited familiarity with technology. This is a tremendous opportunity to drive technology within an established organization.

Responsibilities include but are not limited to:

• Oversee the technology strategy and budget across Institute on Aging's functional departments.

• Participate in the management team, collaborating with other organizational leaders to align technology initiatives with organizational goals. Give or arrange for presentations and training to executive and other audiences at all levels.

• Define the vision for infrastructure, application, business management and reporting architectures across people, processes and technologies ensuring alignment with business needs and with IOA's vision regarding AI and other innovation technology.

• Drive the successful launch and implementation of this architecture across multiple teams through strong project management and careful attention to staff needs, ultimately ensuring that staff effectively adopt new platforms/processes.

• Lead the relationship with Institute on Aging's outsourced technology vendors and consultants, allowing the organization to fully realize the benefits of the services available.

• Administer line of business applications to ensure ongoing alignment with business processes and reporting needs.

• Ensure compliance with applicable privacy and security regulations (e.g.HIPAA), including the annual risk assessment, information security program, policy documentation, employee training and technology evaluations.

• Work with vendors and internal stakeholders to develop and oversee a comprehensive business continuity, security and privacy risk management strategy.

• Manage electronic health information systems to meet various functional goals and regulatory requirements. Supervise employees and supporting technology providers and consultants who contribute to the electronic health information systems and related solutions.

• Lead the technology portion of facilities projects including planning, cost modeling, and project execution for sites across many California counties. Support needs for data cabling, audio-visual equipment, building systems and similar building-related technology requirements. This may require occasional driving to sites or air travel, and engagement of new or existing vendors.

• Work with vendors and staff to support the many remote and field-based employees with appropriate and secure technology solutions including portable devices and media, remote desktop, mobile phones/apps, and remote collaboration tools.

• Communicate and exercise leadership presence and form collaborative partnerships, sharing essential information about technology with appropriate leaders or to all employees.

• Oversee and arrange technology procurement. Recommend and implement cost containment activities. Assist managers in correct budgeting of technology. Prioritize minor and major initiatives for decision-making by approvers.

• Secure and retain technology human resources through various means including third parties and IOA internal recruiting. Provide excellent onboarding to new staff and meet goals to hire and retain employees through a supportive, productive, motivating management approach and appropriate communications. Excellent soft skills are extremely important for this position.

• Provide requests for proposal vendor engagement, procurement, and contracts for technology and collaborate internally to minimize risk and meet government procurement standards and requirements. Implement a structured vendor engagement lifecycle process.

Qualifications:

• Minimum of 9 years of progressive experience in technology management and operations with experience working in a multi-site setting.

• Bachelor's degree required, ideally in the field of computer science, information systems, or management.

• Minimum of 2 years of experience or industry credential/certification in information security, preferably in a health care environment under HIPAA regulations.

• Excellent track record as a people manager whose staff is engaged and motivated. Demonstrated success in managing staff and providing effective delegation and coaching.

• Exceptional project management skills and a successful track record of mapping workflows, improving processes and integrating business systems across functions. This should be evidenced by training or experience equivalent to PMP certification or similar.

• Strong technical experience in implementing and supporting a variety of platforms across both infrastructure, and applications including the cloud, with the ability to quickly learn new systems as needed.

• Experience with Database platforms, preferably Microsoft.

• Experience using and building KPIS, data metrics, data warehousing, and historical trending would be most valuable.

• Experience in vendor management, with effective relationship-building and negotiation skills.

• Experience in budget management and oversight, in organizations with a technology budget of $5,000,000 or more.

• Strong customer service orientation and communication skills with the ability to collaborate with and support a diverse range of internal clients.

• Ability to develop strong relationships within a fast-paced, multi-faceted organization that values diverse opinions; enthusiasm for working in an entrepreneurial and innovative environment.

• The position requires Microsoft Office proficiency, including Excel at intermediate level, Outlook, Word, PowerPoint, and Visio.

• California driver's license is required.

Physical requirements include ability to sit at a desk for long periods using a computer, frequent use of phones and remote meeting tools, ability to drive to and inspect sites, agility and dexterity to handle technical equipment, and ability to lift 25 lbs.

Mental requirements include high emotional intelligence, handling stress, ability to clarify and simplify complex information, research and analysis skills, and agility to respond rapidly to change.

Work environment is the San Francisco headquarters office, with travel to other counties' sites. Remote work arrangements will occur according to public health orders

Compensation:

• Range: $205,000 - $225,000/annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or othernon-monetarycompensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.