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Remote Level 2 It Support Jobs in California (NOW HIRING)

Figma

Director, IT

San Francisco, CA · On-site +1

... the next level, but what makes this role at this time especially exciting is AI. The way IT ... Experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP, and comfort ...

Harbor Freight Tools

$73K - $110K/yr

Oversee the daily performance and operation of enterprise-level software applications * Perform the ... * 2-3 years of experience supporting software applications and software development * 5 years of ...

Greystone Technology

$75K - $90K/yr

This is a remote position within the United States, working Mountain Standard Time (MST) hours ... Previous Managed Service Provider experience supporting multiple client engagements * Strong ...

SpaceX

IT Internal Audit Manager

Hawthorne, CA · On-site +1

$140K - $220K/yr

Support special projects, investigations, and continuous monitoring initiatives as needed * Manage ... Level 3: $140,000.00 - $220,000.00 Your actual level and base salary will be determined on a case ...

Harbor Freight Tools

$73K - $110K/yr

Oversee the daily performance and operation of enterprise-level software applications * Perform the ... * 2-3 years of experience supporting software applications and software development * 5 years of ...

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Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in California?

For Remote Level 2 It Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in California look for?

The top searched job categories for Remote Level 2 It Support jobs in California are:

What cities in California are hiring for Remote Level 2 It Support jobs?

Cities in California with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in California as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 100% Remote job distribution.

Director, IT

Figma

San Francisco, CA • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

Figma's IT organization is the backbone that keeps our global workforce connected, productive, and secure. As we scale, we're looking for a Director of IT to lead and grow three critical functions: IT Operations, IT Engineering, and AI Enablement. This leader will be responsible for ensuring that our infrastructure and internal tooling can scale with Figma's growth, while also helping shape how AI technologies are adopted across the company. 

The team strives to enable our fellow figmates to do their best work by giving them super powers through exceptional technology experiences, and this role will be at the center of that mission. You'll have a direct seat at the table with senior leadership across Security, People, Finance, Legal, Workplace, and Product to build systems and experiences that empower every Figma employee. This role sits at an exciting intersection with equal parts technical depth, organizational leadership, and forward-looking strategy. You'll own a critical function, drive measurable impact across the entire company, and have the executive visibility to match

You'll inherit a strong foundation and have the mandate to take it to the next level, but what makes this role at this time especially exciting is AI. The way IT operates is being fundamentally reimagined, and Figma is leaning in. This role isn't just about keeping the lights on,  it's about defining what AI-enabled IT looks like at a design-forward, fast-moving company. You'll have the mandate and the runway to set the strategy, build the playbook, and lead Figma into a new era of intelligent operations. If you've been waiting for the right stage to do the most consequential work of your career, this is it!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:
  • Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function
  • Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments
  • Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business
  • Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance
  • Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth
  • Collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements
  • Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives
We'd love to hear from you if you have:
  • 10+ years of experience in IT, with at least 4-5 years in a senior leadership role running multiple teams or functions
  • Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company
  • Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks
  • Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context
While not required, it's an added plus if you also have:
  • Experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce
  • Experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP,  and comfort partnering with Security teams on audits and controls
  • Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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