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Customer Service Level Two Jobs in California (NOW HIRING)

Vast

NDE Level II, RT Level II

Long Beach, CA

Support continuous improvement initiatives while maintaining compliance with customer, regulatory ... Current NDE Level II certification in one or more inspection methods in accordance with ASNT ...

Vast

NDE Level II, RT Level II

Long Beach, CA · On-site

Support continuous improvement initiatives while maintaining compliance with customer, regulatory ... Current NDE Level II certification in one or more inspection methods in accordance with ASNT ...

Vixxo

Customer Service Representative

Los Angeles, CA

$17.25 - $23.50/hr

Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide ...

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide ...

Highland Hospital Defunct

RN Level II-IR

Oakland, CA · On-site

$40.03 - $51/hr

Level II Registered Nurse (RN) Provides professional nursing services for patients and their families and/or for the nursing department. Collaborates with other health care providers and health care ...

Highland Hospital Defunct

RN Level II-HPC

Oakland, CA · On-site

$40.03 - $51/hr

Level II Registered Nurse (RN) Provides professional nursing services for patients and their families and/or for the nursing department. Collaborates with other health care providers and health care ...

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Customer Service Level Two information

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
What are popular job titles related to Customer Service Level Two jobs in California? For Customer Service Level Two jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in California look for? The top searched job categories for Customer Service Level Two jobs in California are:
What cities in California are hiring for Customer Service Level Two jobs? Cities in California with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in California as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Representative (Level II)

Collabera

Brea, CA

$16.50 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. 

Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 

Uses computerized system for tracking, information gathering, and/or troubleshooting. 

Handles customer calls with somewhat more complexity. 

The bank is closed on Thanksgiving, Christmas and New Years Day. 

All contractors will be expected to work all other days of the week. 


Job Requirements:

Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm are required for all submittals.

Stable work history, along with a minimum of 2 years Call Center experience

Must have good communication and problem-solving skills. 

May research issues or transfer to a research function. 

May involve cross selling or up selling of other financial products. 


Qualifications
  • 2-5 years of experience as a CSR.
  • BILINGUAL (Spanish and English) a big plus.
  • GOOD job stability.
Additional Information


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