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Collabera

Customer Service Level II

Phoenix, AZ

$16 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Topics: 100% inbound calls First level support, common questions are in regards to pay-off on ... Handles customer calls with somewhat more complexity. Generally has more than 2 year of experience.

Copeland Technology Solutions

Level II Technician

Amherst, NY · On-site

$50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer environments. The Level 2 Technician supports service improvement by identifying repeat issues, improving documentation, reinforcing technical standards, and helping the team deliver a more ...

A-Z Bus Sales

Service Technician Level 2

Lubbock, TX · On-site

Road Service Calls - If qualified, travel to a customer's location in a company service truck or ... Level 2 Technician has no management responsibilities. Competencies * Technical Capacity. * Problem ...

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As of Aug 20, 2026, the average hourly pay for customer service level two in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Service Level Two job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Level II

Collabera

Phoenix, AZ

$16 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

Call Topics: 100% inbound calls

First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.

Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Requires advanced knowledge of the organization, products and/or services.

Must have good communication and problem-solving skills.

May research issues or transfer to a research function.

May involve cross selling or up selling of other financial products.

Handles customer calls with somewhat more complexity.

Generally has more than 2 year of experience.

Additional Information

To know more on this position or to schedule an interview please contact;

Vishwas Jaggi

973-475-7482

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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