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Customer Service Level Two Jobs (NOW HIRING)

Collabera

Customer Service Level II

Phoenix, AZ

$16 - $21.50/hr

Call Topics: 100% inbound calls First level support, common questions are in regards to pay-off on ... Handles customer calls with somewhat more complexity. Generally has more than 2 year of experience.

Deluxe Corporation

Customer Service Level I

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Schedules (2): 11:30am - 8:00pm (M-F) Rotating Weekends Potential: 1:30pm - 10:00pm (M-F) Rotating ... This role focuses on resolving customer issues promptly and professionally to ensure a high level ...

A-Z Bus Sales

Service Technician Level 2

Krugerville, TX · On-site

$24 - $27/hr

Road Service Calls - If qualified, travel to a customer's location in a company service truck or ... Level 2 Technician has no management responsibilities. Competencies * Technical Capacity. * Problem ...

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide ...

N-C

Service Technician Level 2

Virginia Beach, VA · On-site

$20 - $22/hr

A Busch Service Technician 2 is responsible for the disassembly of industrial equipment in our ... Work with a high level of initiative, be self-motivated, and possess professional maturity * Must ...

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How much do customer service level two jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer service level two in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
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What cities are hiring for Customer Service Level Two jobs? Cities with the most Customer Service Level Two job openings:
What states have the most Customer Service Level Two jobs? States with the most job openings for Customer Service Level Two jobs include:
What job categories do people searching Customer Service Level Two jobs look for? The top searched job categories for Customer Service Level Two jobs are:
Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Level II

Collabera

Phoenix, AZ

$16 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

Call Topics: 100% inbound calls

First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.

Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Requires advanced knowledge of the organization, products and/or services.

Must have good communication and problem-solving skills.

May research issues or transfer to a research function.

May involve cross selling or up selling of other financial products.

Handles customer calls with somewhat more complexity.

Generally has more than 2 year of experience.

Additional Information

To know more on this position or to schedule an interview please contact;

Vishwas Jaggi

973-475-7482

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