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Customer Service Level Two Jobs in Washington (NOW HIRING)

Koniag, Inc.

Service Level/Capacity Manager

Washington, DC · On-site

$93K - $123K/yr

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Service Level/Capacity Manager to support KITS and our government customer Washington, DC. This position is hybrid, requires ...

New

kgs

Service Level/Capacity Manager

Washington, DC · Hybrid

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Service Level/Capacity Manager to support KITS and our government customer Washington, DC. This position is hybrid, requires ...

New

kgs

Service Level/Capacity Manager

Washington, DC · Hybrid

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Service Level/Capacity Manager to support KITS and our government customer Washington, DC. This position is hybrid, requires ...

New

XTREME SOLUTIONS INC

Fraud Associate Level II

Washington, DC · On-site

$16.25 - $22.50/hr

The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: * Enter and maintain data in an in-house fraud database * Verify and analyze data ...

XTREME SOLUTIONS INC

Fraud Associate Level II

Washington, DC

$16.50 - $22.75/hr

The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: - Enter and maintain data in an in-house fraud database- Verify and analyze data in ...

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Customer Service Level Two information

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

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Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Service Level Specialist

Accenture Federal Services

Arlington, VA • On-site

Full-time

Re-posted 6 days ago

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

50th of 499 rated business services

Job description

Job Description
 
The Service Level Specialist will design, maintain, and report on Service Level Objectives (SLOs) to meet customer commitments. The specialist will track performance and recommend service delivery improvements. This role will establish and monitor SLOs, working with stakeholders to define appropriate service levels. They will develop and implement SLO measurement and reporting processes as well as regularly analyze SLO performance data, identifying trends and areas for improvement. The specialist will work with technical teams to address service level breaches and implement corrective actions. This role will conduct regular service reviews with customers, presenting SLO performance and discussing any issues or concerns. They will develop and maintain service improvement plans based on SLO performance and customer feedback. The specialist will collaborate with the service catalog manager to ensure SLOs are accurately reflected in the service catalog. This person will stay informed about industry standards and best practices in service level management.
 
Must have:
  • A Bachelor's degree (or equivalent experience)
  • At least 4 years of experience tracking, reporting on, and improving SLOs in a technical organization
  • Strong customer and service management experience

Security Clearance:

  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position 

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