... Service Desk Technician (Level I / Level II) to provide support to a Federal ... Government customer in the Washington DC , location. This is an exempt remote role.
... Service Desk Technician (Level I / Level II) to provide support to a Federal ... Government customer in the Washington DC , location. This is an exempt remote role.
... Service Desk Technician (Level I / Level II) to provide support to a Federal ... Government customer in the Washington DC , location. This is an exempt remote role.
... Service Desk Technician (Level I / Level II) to provide support to a Federal ... Government customer in the Washington DC , location. This is an exempt remote role.
... Service Desk Technician (Level I / Level II) to provide support to a Federal ... Government customer in the Washington DC , location. This is an exempt remote role.
Quick apply
... Service Desk Technician (Level I / Level II) to provide support to a Federal ... Government customer in the Washington DC , location. This is an exempt remote role.
Position: Service Desk Technician -- Level II Primary Location: Washington, DC 20534 Shift: Monday-Friday, 8-hour shift Clearance Required: Public Trust Clearance -- must be able to obtain and ...
Quick apply
Position: Service Desk Technician -- Level II Primary Location: Washington, DC 20534 Shift: Monday-Friday, 8-hour shift Clearance Required: Public Trust Clearance -- must be able to obtain and ...
Service Desk Technician - Level II Primary Location: Washington, DC 20534 Shift: Monday-Friday, 8-hour shift Clearance Required: Public Trust Clearance - must be able to obtain and maintain prior to ...
Service Desk Technician - Level II Primary Location: Washington, DC 20534 Shift: Monday-Friday, 8-hour shift Clearance Required: Public Trust Clearance - must be able to obtain and maintain prior to ...
Customer Service
Rockville, MD · On-site
Collects and enters orders for new or additional products or services. * Fields customer questions ... Level One Personnel is an equal opportunity and affirmative action employer. All qualified ...
Quick apply
Customer Service
Rockville, MD · On-site
Collects and enters orders for new or additional products or services. * Fields customer questions ... Level One Personnel is an equal opportunity and affirmative action employer. All qualified ...
Onsite Administrator Level II (Printer Technician) - Falls Church, VA
Falls Church, VA · On-site
$22 - $33/hr
Onsite Administrator Level II (Printer Technician) - Falls Church, VA Description - The Onsite ... Excellent customer service, communication, and leadership skills. * Ability to work independently ...
Onsite Administrator Level II (Printer Technician) - Falls Church, VA
Falls Church, VA · On-site
$22 - $33/hr
Onsite Administrator Level II (Printer Technician) - Falls Church, VA Description - The Onsite ... Excellent customer service, communication, and leadership skills. * Ability to work independently ...
Fraud Associate Level II
Washington, DC · On-site
$16.25 - $22.50/hr
The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: • Enter and maintain data in an in-house fraud database • Verify and analyze ...
Fraud Associate Level II
Washington, DC · On-site
$16.25 - $22.50/hr
The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: • Enter and maintain data in an in-house fraud database • Verify and analyze ...
Fraud Associate Level II
$16.50 - $22.75/hr
The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: - Enter and maintain data in an in-house fraud database- Verify and analyze data in ...
Fraud Associate Level II
$16.50 - $22.75/hr
The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: - Enter and maintain data in an in-house fraud database- Verify and analyze data in ...
Scheduler, Level II
Columbia, MD · On-site
Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July ... Customers and by Improving Performance (ECP). It's what sets us apart, enabling us to be an ...
Scheduler, Level II
Columbia, MD · On-site
Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July ... Customers and by Improving Performance (ECP). It's what sets us apart, enabling us to be an ...
Architect (Level II) Leuterio Thomas, Architects and Engineers (LT) is a Multi-Faceted Company that provides high quality Architectural and Structural Engineering services with integration of new ...
Quick apply
Architect (Level II) Leuterio Thomas, Architects and Engineers (LT) is a Multi-Faceted Company that provides high quality Architectural and Structural Engineering services with integration of new ...
Architect (Level II) Leuterio Thomas, Architects and Engineers (LT) is a Multi-Faceted Company that provides high quality Architectural and Structural Engineering services with integration of new ...
Quick apply
Architect (Level II) Leuterio Thomas, Architects and Engineers (LT) is a Multi-Faceted Company that provides high quality Architectural and Structural Engineering services with integration of new ...
Administrator Level 2
Washington, DC · On-site
Job Title Administrator Level 2 Location Washington, DC 20032 US (Primary) Category Research ... services through the implementation of systems, procedures, policies, and monitoring projects.
Administrator Level 2
Washington, DC · On-site
Job Title Administrator Level 2 Location Washington, DC 20032 US (Primary) Category Research ... services through the implementation of systems, procedures, policies, and monitoring projects.
Project Manager - Level II
Fort Belvoir, VA · On-site
$120K - $250K/yr
Project Manager - Level II Department: IEW&S Employment Type: Full Time Location: Fort Belvoir, VA ... Augustine Consulting, Inc. is a Woman-Owned Small Business professional services provider of ...
Project Manager - Level II
Fort Belvoir, VA · On-site
$120K - $250K/yr
Project Manager - Level II Department: IEW&S Employment Type: Full Time Location: Fort Belvoir, VA ... Augustine Consulting, Inc. is a Woman-Owned Small Business professional services provider of ...
Yes Position Summary Base-2 Solutions is seeking a System Administrator Level 2 to support the ... Provide detailed analysis and feedback to agency management and internal customers for escalated ...
Yes Position Summary Base-2 Solutions is seeking a System Administrator Level 2 to support the ... Provide detailed analysis and feedback to agency management and internal customers for escalated ...
Software Engineer - Level II
Fort George G Meade, MD · On-site
$108K - $148K/yr
Strong customer service/client-facing skills. * Demonstrate strong analytical skills. * Excellent oral and writing communication skills. * Local travel may be required.
Software Engineer - Level II
Fort George G Meade, MD · On-site
$108K - $148K/yr
Strong customer service/client-facing skills. * Demonstrate strong analytical skills. * Excellent oral and writing communication skills. * Local travel may be required.
Software Engineer - Level II
Fort George G Meade, MD · On-site
$108K - $148K/yr
Strong customer service/client-facing skills. * Demonstrate strong analytical skills. * Excellent oral and writing communication skills. * Local travel may be required.
Software Engineer - Level II
Fort George G Meade, MD · On-site
$108K - $148K/yr
Strong customer service/client-facing skills. * Demonstrate strong analytical skills. * Excellent oral and writing communication skills. * Local travel may be required.
Data Scientist Level 2
Annapolis, MD · On-site
Yes Position Summary Base-2 Solutions is seeking a Data Scientist Level 2 to support the VISTA (MT ... Translate customer qualitative analysis processes and goals into quantitative formulations coded ...
Data Scientist Level 2
Annapolis, MD · On-site
Yes Position Summary Base-2 Solutions is seeking a Data Scientist Level 2 to support the VISTA (MT ... Translate customer qualitative analysis processes and goals into quantitative formulations coded ...
Customer Service Associate II
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Gaithersburg, MD · On-site
$15.75 - $21.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Gaithersburg, MD · On-site
$15.75 - $21.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Level Two information
What is level 2 in customer service?
Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.
What are the different levels of customer service jobs?
Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.
What jobs pay 4000 a week without a degree?
Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.
What is Tier 2 customer service?
Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
What are popular job titles related to Customer Service Level Two jobs in Washington? For Customer Service Level Two jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Washington look for? The top searched job categories for Customer Service Level Two jobs in Washington are:
What cities in Washington are hiring for Customer Service Level Two jobs? Cities in Washington with the most Customer Service Level Two job openings:
Service Desk Technician (Level I / Level II)
Washington, DC • On-site
Full-time
Posted 28 days ago
Job description
Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Washington DC, location. This is an exempt remote role.
Responsibilities Include:
Required Experience:
Required Education/Training:
Responsibilities Include:
- Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.
- Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.
- Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.
- Install, configure, and maintain workstation hardware, software applications, and operating systems.
- Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.
- Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
- Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.
- Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.
- Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.
- Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.
- Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.
- Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.
- Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction
Required Experience:
- 2-4 years minimum Help Desk Administrtion experience.
- Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
- Demonstrate a wide degree of creativity and latitude as expected.
Required Education/Training:
- Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
- Certifications: CompTIA A+ certification or higher