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Tier 3 Support Jobs in Washington (NOW HIRING)

KeenLogic

Tier III Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

UEM Tier III Support Technician KeenLogic is seeking a Tier III Support Technician to support the U.S. House of Representatives, Office of the Chief Administrative Officer (CAO) - House Information ...

KeenLogic

Tier III Support Technician

Washington, DC · On-site

$24.25 - $33.25/hr

UEM Tier III Support Technician KeenLogic is seeking a Tier III Support Technician to support the U.S. House of Representatives, Office of the Chief Administrative Officer (CAO) - House Information ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 ...

InterImage

Tier 3 Network Engineer

Chantilly, VA

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

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How much do tier 3 support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for tier 3 support in Washington is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What are popular job titles related to Tier 3 Support jobs in Washington?

For Tier 3 Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Tier 3 Support jobs in Washington look for?

The top searched job categories for Tier 3 Support jobs in Washington are:

What cities in Washington are hiring for Tier 3 Support jobs?

Cities in Washington with the most Tier 3 Support job openings:

Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,363 per year, or $29.5 per hour.

Tier III Support Technician

KeenLogic

Washington, DC • On-site

$24.25 - $33.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

UEM Tier III Support Technician
KeenLogic is seeking a Tier III Support Technician to support the U.S. House of Representatives, Office of the Chief Administrative Officer (CAO) - House Information Resources, Office of IT Customer Solutions directorate (ITCS) to provide technical support services for the U.S. House of Representatives (House) in both Washington, DC and in district offices. ITCS provides a wide range of end user technology support services to House Members, Committees, Leadership Offices, and staff.
This position will serve as primary technical resource and solution-provider for ITCS and will interact with other technology groups both internal and external as appropriate to respond to user requests and/or problems. Candidate must be able to configure and troubleshoot Commercial Off-the-shelf (COTS) software, PCs, MACs, and mobile devices including smartphones, tablets, printers, and multifunction devices. Contractors must all be able to assist in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and other internally developed applications. The contractors must possess an intermediate to advanced level of
knowledge working with various Windows, MAC, IOS and Android operating system software, as well as intermediate foundation knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, paid federal holidays, 401(k), and life insurance.
Position Details
  • Contract Length: Base year plus one option year (anticipated start of contract is September 29th, 2026)
  • Schedule: 40 hours/week
  • Core Hours: Monday - Friday during standard business hours
  • Location: Washington, DC and other district office locations as necessary
Required Qualifications
  • Bachelor's degree or relevant work experience with microcomputer hardware and software including networking and communications interfaces and relationships.
  • 1 year minimum experience supporting virtual conferencing solutions
  • Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
  • 3 years minimum experience supporting clients using remote access software.
  • Experience/exposure Cisco AnyConnect.
  • 3 years minimum experience with Microsoft Windows 11 and Office 365 applications.
  • 3 years minimum experience supporting Mobile operating systems, i.e., iOS, Android.
  • 5 years minimum experience in an IT Call Center environment or Tier 2 support role.
  • 5 years minimum experience and advanced knowledge working with various Windows, MAC, iOS, Android operating system software.
  • 5 years minimum experience with Active Directory User & Account Administration.
  • 5 years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
  • 5 years experience using BMC Remedy Incident and Change or Knowledge Management.
  • Extensive knowledge and experience with IT hardware, software networking and mobility systems for workstation and server messaging clients.
  • Experience with PowerShell/Power Automate required.
  • Must be able to physically lift up to 50 pounds of equipment.
  • Knowledge and experience with Microsoft Endpoint Manager (formerly SCCM) as well as Microsoft Deployment Tool. The candidate should be well versed in deploying computer images and applications packages.
  • Thorough knowledge and ability with the Microsoft Power Platform (primarily Power BI and Power Automate).
  • PowerShell scripting ability.
  • Demonstrated advanced technical skills and the ability to develop solutions to complex technical problems.
  • Possess more specialized technical support knowledge and skills.
  • Ability to solve complex problems.
  • Be able to interact with executive-level customers and management.
  • Possess excellent customer service skills.
  • Possess the ability to work in a fast-paced environment and meet challenging
  • deadlines.
  • Demonstrate excellent communication skills and telephone mannerism.
  • Demonstrate strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
  • Be self-motivated to work supervised and unsupervised as needed.

Preferred Qualifications
  • Experience with Mobile device Management Console (AirWatch, Apple Business Manager)
  • ITIL qualification
  • MCP Office 365 Certification
  • CompTIA Certification preferred

Job Responsibilities and Duties
  • Be able to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
  • Provide mobile device support, hardware/software installation and configuration support.
  • Provide support for House offices in installing and using House supported software.
  • Assist in developing user documentation/installation procedures.
  • Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g. USB camera's, accessories used for applications like Teams, Skype, etc.
  • Provide consulting support to the House offices.
  • Serve as a resource for solving user problems requiring an advanced level of technical support.
  • Migrate user data upon request.
  • Ability to create and image computers/laptops.
  • Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
  • Must maintain a high degree of customer service for all support calls and adhere to all Quality Standards.
  • Provide support for application software installation and use.
  • Assist in developing user documentation/installation procedures.
  • Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
  • Serve as the clearinghouse for posting "Alert" Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.
  • Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.
  • Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.
  • Willing to participate in HIR projects and initiatives for House customers.
  • Serve as a resource for solving user problems requiring an advanced level of technician support.
  • Serve as the technical resource and solution-provider for the Call Center support team.
  • Work closely with other HIR groups to support current technology.
  • Interact with other HIR groups as appropriate to efficiently respond to user requests/problems.
  • Partners with vendors to identify and resolve problems.
  • Confer with senior engineering staff to resolve more complex problems.
  • Perform other official duties as assigned.

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