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Remote It Help Desk Jobs in Washington (NOW HIRING)

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.Working knowledge of Windows operating systems, Microsoft Office, and web‑based applications.Strong ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Approximately 2 years of experience in a help desk, technical support, or related IT support role ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Approximately 2 years of experience in a help desk, technical support, or related IT support role ... This position is not eligible for full-time remote work or for candidates located outside of the ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ... Knowledge and understanding of the information technology field * Basic skill troubleshooting and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

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How much do remote it help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote it help desk in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Washington?

The most popular types of It Help Desk jobs in Washington are:

What are popular job titles related to Remote It Help Desk jobs in Washington?

For Remote It Help Desk jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Washington look for?

The top searched job categories for Remote It Help Desk jobs in Washington are:

What cities in Washington are hiring for Remote It Help Desk jobs?

Cities in Washington with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, 2% Temporary, and 8% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

IT Help Desk Specialist

Lawelawe Technology Services, Inc

Alexandria, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About Us
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
Your Role
A tech-savvy problem solver with a customer-first mindset. You have solid experience in IT support and are comfortable working in high-demand environments where reliability and responsiveness are essential. You are passionate about helping others, skilled at troubleshooting both software and hardware, and detail-oriented when it comes to maintaining inventory and documenting solutions. You thrive in team settings, but can work independently. You're also confident providing in-person support and have a strong understanding of IT asset management, networking, and help desk systems.
How You Will Make an Impact
You will provide direct, on-site technical support to end users, helping maintain operational continuity and a high level of user satisfaction. You will troubleshoot systems, manage IT inventory, perform installations, and ensure accurate documentation and lifecycle tracking of all IT assets. Your work ensures the client's IT environment remains secure, reliable, and responsive to user needs
Key Responsibilities
  • Install, configure, and update hardware and software for end users
  • Respond to user support tickets and resolve issues related to software, hardware, networking, and system access
  • Perform desk-side support and coordinate with internal/external IT teams as needed
  • Monitor and manage IT inventory, ensuring proper lifecycle management and usage tracking
  • Provide informal user training and troubleshooting tips to improve end-user experience
  • Support and troubleshoot local network issues, including VPN and wireless connections
  • Maintain accurate technical documentation, including FAQs and support procedures
  • Manage and update help desk tickets in the organization's ticketing system
  • Conduct regular physical and system-based inventory audits
  • Coordinate with vendors for hardware repair and warranty services
  • Maintain a spare parts inventory to support mission-critical hardware availability
  • Communicate status updates effectively with users and IT team leadership
  • Perform other IT-related duties as required to support overall mission objectives

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5 years of experience providing end-user technical support
  • Proficiency in operating systems (Windows/macOS), hardware (laptops, desktops, printers), and common applications
  • Strong experience using help desk ticketing systems and remote support tools
  • Familiarity with inventory management best practices and tools
  • Ability to work independently and provide desk-side support in an on-site environment
  • Excellent interpersonal, communication, and customer service skills
  • Must be a US citizen--verification required

Bonus Points If
  • Industry-recognized certifications in IT support, networking, or service management (e.g., CompTIA A+/Network+, Microsoft Certified, ServiceNow Certified System Administrator, ITIL Foundation, or equivalent)
  • Experience supporting IT operations in a Federal government or enterprise environment
  • Familiarity with ServiceNow or other IT Service Management (ITSM) platforms
  • Working knowledge of network fundamentals, cybersecurity best practices, and asset management systems

Why You'll Love Working Here
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off (separate from 11 federal holidays)
  • Remote,Hybrid, and Onsite work
  • Career development and training opportunities
  • Mission-driven, community-focused work
  • And much more!

Join Our Team
Lawelawe Technology Services ("LTech") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Technology Services provides first-class IT solutions with expertise in application development, health IT, infrastructure management (IM), cyber security, and systems design and engineering. Our team is composed of highly skilled professionals who are passionate about technology and committed to making a difference. We work together to solve complex challenges and drive successful outcomes for our clients.
Ready to Apply?
We're looking for self-starters who own their work and don't back down from challenges. If you're ready to bring your best and make a real impact, we want to hear from you.
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Technology Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.

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