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Remote It Help Desk Jobs in Seattle, WA (NOW HIRING)

Addison Group

IT Administrator

Bothell, WA · Remote

$72K/yr

Basic Installation, Troubleshooting and Remote Access methods (Remote Desktop, Remote Help ... This position is primarily responsible for delivering exceptional help desk support and ...

Runway

Senior IT Engineer - US West Coast

Seattle, WA · On-site +1

$110K - $170K/yr

Handle help-desk tickets : Triage and resolve employee requests - password resets, access ... This is a remote role and coordination happens in Slack and Notion. If you can't write clearly, the ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

... in a remote environment. Required Qualifications Proven Service Desk or IT Support experience ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

... in a remote environment. Required Qualifications Proven Service Desk or IT Support experience ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Revel Staffing

IT Support Supervisor

Bellevue, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Tacoma, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Armavel, LLC

Be Seen First

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

Fully remote workforce - work from anywhere in the US! * You'll get lots of work done, and work ... Company Description Armavel is a fast-growing IT consulting firm that has built a culture founded ...

Lindblad Expeditions

Fleet IT Support Analyst

Seattle, WA · Remote

$38.70 - $41.83/hr

JOB SUMMARY The Fleet IT Support Specialist provides advanced technical support for onboard vessel ... Provide remote and onsite technical support on issues or requests for our vessel-based systems ...

System One

EDMS IT Business Analyst

Bellevue, WA · Remote

$37 - $74/hr

Contract Compensation: $37.00 - $74.00 Onsite work model preferred, exceptional remote candidates ... We help clients get work done more efficiently and economically, without compromising quality.

System One

EDMS IT Business Analyst

Bellevue, WA · Remote

$37 - $74/hr

Contract Compensation: $37.00 - $74.00 Onsite work model preferred, exceptional remote candidates ... We help clients get work done more efficiently and economically, without compromising quality.

System One

EDMS IT Business Analyst

Bellevue, WA · Remote

$37 - $74/hr

Contract Compensation: $37.00 - $74.00 Onsite work model preferred, exceptional remote candidates ... We help clients get work done more efficiently and economically, without compromising quality.

System One

EDMS IT Business Analyst

Bellevue, WA · Remote

$37 - $74/hr

Contract Compensation: $37.00 - $74.00 Onsite work model preferred, exceptional remote candidates ... We help clients get work done more efficiently and economically, without compromising quality.

System One

EDMS IT Business Analyst

Bellevue, WA · Remote

$37 - $74/hr

Contract Compensation: $37.00 - $74.00 Onsite work model preferred, exceptional remote candidates ... We help clients get work done more efficiently and economically, without compromising quality.

System One

EDMS IT Business Analyst

Bellevue, WA · Remote

$37 - $74/hr

Contract Compensation: $37.00 - $74.00 Onsite work model preferred, exceptional remote candidates ... We help clients get work done more efficiently and economically, without compromising quality.

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Seattle, WA

Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote it help desk in Seattle, WA is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.57 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Seattle, WA?

The most popular types of It Help Desk jobs in Seattle, WA are:

What are popular job titles related to Remote It Help Desk jobs in Seattle, WA?

For Remote It Help Desk jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Seattle, WA look for?

The top searched job categories for Remote It Help Desk jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote It Help Desk jobs?

Cities near Seattle, WA with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,800 per year, or $26.3 per hour.

Service Desk Technician L2

Bellevue, WA • Remote

Milestone Technologies, Inc.
See more jobs at Milestone Technologies, Inc.external

Full-time

Re-posted 20 hours ago

Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED
3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred
Strong interpersonal communication skills with a high degree of empathy is a must

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
Experience in supporting PCs and Windows OS in a commercial or enterprise environment
Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
Working knowledge of Active Directory and basic AD administration

Employment Type: US Regular FT

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