ZipRecruiter

Log In

2

Remote It Help Desk Jobs (NOW HIRING)

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Aptyx

IT Help Desk Technician (Onsite - Torrington, CT)

OR · On-site +1

$68K - $82K/yr

... IT Help Desk Technician to join the journey. This role is perfect for someone who enjoys helping ... Provide friendly, responsive onsite and remote IT support * Serve as the first point of contact for ...

Aptyx

IT Help Desk Technician (Onsite - Charlotte, NC)

OR · On-site +1

$70K - $85K/yr

... IT Help Desk Technician to join the journey. This role is perfect for someone who enjoys helping ... Provide friendly, responsive onsite and remote IT support * Serve as the first point of contact for ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

... IT help desk experience and 3+ years in customer service or technical support * Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools * Experience with ticketing ...

Aptyx

IT Help Desk Technician (Onsite - Taunton, MA)

OR · On-site +1

$75K - $92K/yr

... IT Help Desk Technician to join the journey. This role is perfect for someone who enjoys helping ... Provide friendly, responsive onsite and remote IT support * Serve as the first point of contact for ...

Darkhorse Tech, Inc.

IT Help Desk Technician

$40K - $45K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... Help Desk Technician Summary As a Help Desk Technician, you will assist clients with technical ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ...

Westby Coop Credit Union

IT Help Desk Specialist

Job Type Full-time Description The IT Help Desk Specialist will work closely with all IT staff to provide technical support for WCCU employees. Principal Duties and Responsibilities: * Help Desk ...

SOSi

Help Desk Support Engineer

FL · Remote

Experience using IT help desk ticketing systems. * Experience providing remote desktop support. * Experience supporting incident response activities. * Proficiency in troubleshooting software issues ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

next page

Showing results 1-20

All JobsRemote It Help Desk Jobs

Remote It Help Desk information

See salary details

$12

$23

$33

How much do remote it help desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
More about Remote It Help Desk jobs
What cities are hiring for Remote It Help Desk jobs? Cities with the most Remote It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most Remote It Help Desk jobs? States with the most job openings for Remote It Help Desk jobs include:
What job categories do people searching Remote It Help Desk jobs look for? The top searched job categories for Remote It Help Desk jobs are:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 4% Part Time, and 15% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Technician

IT Help Desk Technician

Tekman Software Solutions, Inc

Acworth, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Tekman Software Solutions, Inc is seeking a dedicated and skilled IT Help Desk Technician to join our dynamic team. This role is central to ensuring our organization's IT infrastructure runs smoothly by providing exceptional technical support to our employees and clients. The ideal candidate will possess strong problem-solving skills, a customer-oriented attitude, and the ability to troubleshoot a variety of hardware, software, and network issues efficiently. At Tekman Software Solutions, Inc, we pride ourselves on fostering a collaborative and innovative work environment that values continuous learning and professional growth. As an IT Help Desk Technician, you will be the first line of defense in addressing technical challenges, managing service requests, and facilitating timely resolutions. You will work closely with various departments to maintain system stability and optimize user experience. This position offers a unique opportunity to contribute meaningfully to the technology backbone of a forward-thinking company committed to delivering cutting-edge solutions to its clients. If you are passionate about technology and enjoy helping others navigate complex technical issues, Tekman Software Solutions, Inc invites you to apply and join our talented team.
Responsibilities
  • Respond promptly to IT support requests via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Install, configure, and maintain computer systems and peripheral devices.
  • Assist users with software applications and troubleshoot user access issues.
  • Monitor system performance and troubleshoot system errors proactively.
  • Document support activities and maintain accurate records of technical procedures.
  • Collaborate with senior IT staff to escalate and resolve complex technical problems.
  • Provide training and support to end-users to enhance their IT knowledge and skills.

Requirements
  • Proven experience as an IT Help Desk Technician or similar role.
  • Strong knowledge of computer hardware, operating systems, and software applications.
  • Experience with network troubleshooting and basic network configurations.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong verbal and written communication skills with a customer-focused approach.
  • Familiarity with help desk software, remote support tools, and ticketing systems.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred.

Benefits
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Apply