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It Help Desk Associate Jobs (NOW HIRING)

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

$15.93/hr

Apply for our IT Help Desk Associate position today! As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and ...

OUCU Financial

IT Help Desk Associate

Athens, OH

$15.93/hr

Apply for our IT Help Desk Associate position today! As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and ...

CARCHEX

IT Help Desk Associate

Cockeysville, MD

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: Oversee daily end user system ...

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

OUCU Financial is seeking an IT Help Desk Associate to provide first-level support and troubleshoot computer systems and hardware. The role involves assisting with IT-related inquiries, documenting ...

CARCHEX LLC

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

They are seeking an IT Help Desk Associate to provide first-line support for end users, troubleshoot technical issues, and implement process improvements to enhance the employee experience.

Radiant Industries

IT Help Desk Associate

El Segundo, CA · On-site

$30 - $35/hr

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.

UFC Gym

IT Help Desk Associate

Corona, CA

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion. * Tracks and maintains tickets through the ...

UFC Gym

IT Help Desk Associate

Brea, CA

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion. * Tracks and maintains tickets through the ...

CAPTRUST

IT Help Desk Associate

Raleigh, NC

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...

Tactacam

IT Help Desk Technician

Billings, MT

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent hands-on work experience. * Proven experience in an IT Help Desk, Desktop Support, or ...

Tactacam

IT Help Desk Technician

Billings, MT

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field -- or equivalent hands-on work experience. * Proven experience in an IT Help Desk, Desktop Support, or ...

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Associate degree in computer technology preferred. Experience can substitute for education * Strong ...

United Ag & Turf

IT Help Desk

Woodway, TX

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Associate degree in computer technology preferred. Experience can substitute for education * Strong ...

Harris

Job title: IT Help Desk Manager Location: On Site - Mobile, AL Duration: Full-Time Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Help Desk ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

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It Help Desk Associate information

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$23

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How much do it help desk associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for it help desk associate in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
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It Help Desk Associate jobs near you

IT Help Desk Associate

OUCU Financial

Athens, OH • On-site

$15.93/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Do you enjoy putting your skills to the test to troubleshoot issues? Do you have excellent problem-solving skills? Apply for our IT Help Desk Associate position today! As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with resolving IT-related issues.
At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment, with unlimited growth opportunities. In addition, at OUCU you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan, and multiple volunteer opportunities to help our communities. The pay range for this position starts at $15.93 per hour, with relevant education and experience considered in determining the starting pay rate.
Duties Include:
  • Positively respond to all inquiries made to the IT Help Desk and provide first-level support.
  • Troubleshoots and repairs computer systems, hardware, and peripherals.
  • Perform or obtain assistance for computer/printer repairs.
  • Develop checklists, guides, and documentation to assist with future support resolutions.
  • Monitor daily system reports.
  • Assist in training and educating credit union staff regarding computer upgrades.
  • Document repairs, incidents, and procedures for IT-related activities.
  • Installs and tests computer-related equipment.
  • Performs selected system administration for Windows, Windows Server, Active Directory, and on-premises/cloud-based applications.
  • Assists in maintaining system inventory.

Our benefits include:
  • Multiple medical plan options, dental and vision insurance, OUCU pays 80%.
  • Employer paid long-term disability insurance, life insurance, and dependent life insurance
  • Paid vacation, sick, and personal time off. Vacation time increases based on years of service.
  • Generous 401(k) retirement plan
  • 11 paid holidays per year
  • Paid time for volunteer opportunities to help our communities
  • Educational Reimbursement
  • Annual stipends to purchase logo wear
  • Free dividend checking and wires, Half off tax preparation fees
  • Free premium subscription to the Calm.com app with the ability to add dependents

Requirements
  • Education: High school diploma or equivalent
  • Experience: At least one year experience in technical support.
  • Attention to detail and follow up skills.
  • Computer hardware and software support skills, including mastery of Microsoft Suite.
  • Occasionally lift up to 50 pounds.
  • Resume and cover letter required.

Apply