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It Help Desk Associate Jobs (NOW HIRING)

CARCHEX LLC

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

They are seeking an IT Help Desk Associate to provide first-line support for end users, troubleshoot technical issues, and implement process improvements to enhance the employee experience.

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

They are seeking an IT Help Desk Associate to provide first-line technical support to all end users, troubleshoot issues, and implement process improvements to enhance the employee experience.

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

The IT Help Desk Associate will be the first line of support for all end users in the organization, handling technical issues related to computers, software, hardware, and networks while also ...

Mitchell Companies

IT Help Desk Associate

Gulfport, MS · On-site

$49K/yr

Position: IT Help Desk Associate Reports to: Systems Engineer Location: Gulfport, MS Position Summary The IT Help Desk Specialist is responsible for providing day-to-day technical support to ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Associate degree or higher * Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active ... As an IT HELP DESK you will be responsible for providing technical support and troubleshooting ...

New

CAPTRUST

IT Help Desk Associate

Raleigh, NC · On-site

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Associate degree in computer technology preferred. Experience can substitute for education * Strong ...

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Associate degree in computer technology preferred. Experience can substitute for education * Strong ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for it help desk associate in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
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What cities are hiring for It Help Desk Associate jobs? Cities with the most It Help Desk Associate job openings:
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It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,054 per year, or $23.1 per hour.
IT Help Desk Associate

IT Help Desk Associate

CARCHEX LLC

Cockeysville, MD • On-site

$22 - $26/hr

Full-time

Posted 24 days ago

Job description

Description:

Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency.


Essential Responsibilities:

· Oversee daily end user system operation to address and resolve technical issues

· Provide technical support to troubleshoot hardware and software issues

· Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance

· Assist IT team with employee help desk tickets

· Maintain detailed documentation of all user requests and the steps taken for resolution.

· Perform various tasks as requested by the IT team

· Learn new support technology as required

· Triage issues and escalate to management as needed.

· Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.

· Perform IT audits covering user account, licensing, hardware inventory etc.

Requirements:

Qualifications:


· Bachelor’s Degree or equivalent work experience

· A minimum of 1 year Help Desk experience

· Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).

· Hands-on experience with both hardware and software troubleshooting

· Strong communication skills and the ability to work with different levels of employees.

· Strong problem solving and analytical skills.

· Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.


Compensation: $22.00 - $26.00 Hourly, based on experience


Work Schedule:

Monday – Friday, 9:00 AM – 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary. IN OFFICE


FLSA Status: Non-Exempt