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It Help Desk Associate Jobs in Kentucky (NOW HIRING)

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may ...

First Class Air Support LLC

IT Help Desk Intern

Louisville, KY · On-site

$13.75 - $18.25/hr

First Class Air Support, a First Class Air brand and trusted name in the aerospace industry, is looking for an IT Help Desk Intern to join our dynamic team in Louisville, KY. In this role, you'll ...

Amentum

IT Support Technician

Louisville, KY · On-site

$32 - $35/hr

Associates Degree, and at least 1 year of IT help desk support experience * Or High school diploma/GED, and at least 3 years of IT help desk support experience * Hands-on experience with providing ...

Pae

IT Support Technician

Louisville, KY · On-site

$32 - $35/hr

Associates Degree, and at least 1 year of IT help desk support experience * Or High school diploma/GED, and at least 3 years of IT help desk support experience * Hands-on experience with providing ...

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$17.75 - $24.25/hr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Kentucky

It Help Desk Associate information

See Kentucky salary details

$10

$20

$28

How much do it help desk associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it help desk associate in Kentucky is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.98 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Kentucky?

The most popular types of It Help Desk jobs in Kentucky are:

What are popular job titles related to It Help Desk Associate jobs in Kentucky?

For It Help Desk Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Kentucky look for?

The top searched job categories for It Help Desk Associate jobs in Kentucky are:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $41,736 per year, or $20.1 per hour.

IT Help Desk Technician

Managed Staffing

Erlanger, KY • On-site

$30 - $31/hr

Contractor

Re-posted 20 days ago

Job description

IT Help Desk Technician

Location: Erlanger, KY (On-site, occasional travel to Cincinnati site)
Pay Rate: $30/hr (W2)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Contract Duration: 6 months (possible full-time conversion)

Job Summary

Seeking a motivated IT Help Desk Technician to support on-site and remote IT operations at our Erlanger, KY facility. The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This role is perfect for someone who enjoys hands-on IT work, troubleshooting, and working directly with end users.

Key Responsibilities

  • Provide on-site and remote technical support for 150+ users across manufacturing and office environments.

  • Troubleshoot and resolve hardware, software, and network issues efficiently.

  • Install, configure, and maintain Windows operating systems, business software, and security tools.

  • Set up and deploy desktops, laptops, printers, and related peripherals.

  • Maintain documentation of service tickets, resolutions, and configurations.

  • Assist with user training and promote IT best practices.

  • Support cybersecurity measures, including software updates and password policy compliance.

Qualifications

  • 1–2 years of experience in an IT support or help desk role.

  • Strong understanding of Windows OS, Microsoft 365, and general networking fundamentals.

  • Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) preferred.

  • Excellent communication and problem-solving skills with a customer-first attitude.

  • Ability to work independently and collaboratively in a fast-paced manufacturing setting.

  • Occasional travel to the Cincinnati site required.

Education & Certifications

  • High school diploma or equivalent required.

  • CompTIA A+ or Microsoft Fundamentals (MS-900) certification preferred.