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It Support Help Desk Jobs in Kentucky (NOW HIRING)

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.

First Class Air Support LLC

IT Help Desk Intern

Louisville, KY · On-site

$13.75 - $18.25/hr

First Class Air Support, a First Class Air brand and trusted name in the aerospace industry, is looking for an IT Help Desk Intern to join our dynamic team in Louisville, KY. In this role, you'll ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... Provide technical support such as answering user questions and troubleshooting computer hardware ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... Provide technical support such as answering user questions and troubleshooting computer hardware ...

US Tech Solutions

Onsite Support Analyst

Florence, KY · On-site

... per help desk procedures and allocated timelines • Escalate unresolved incidents and service ... GET IT training for On-Site Support Analysts • Comply with Quality, Health, Safety and ...

U.S. Army

IT Help Desk

Ashland, KY · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... The skills you learn will help prepare you for a career as a network support technician, data ...

EXOS

Help Desk Technician

Morehead, KY · On-site

$25/hr

Job Requirements: * 1+ year of IT support, help desk, desktop support, or technical support experience preferred. * Basic understanding of Windows operating systems and desktop/laptop troubleshooting.

New

Systems Solutions

IT Support Technician

Paducah, KY · On-site

$20 - $30/hr

Ideal qualifications: * 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience * Experience troubleshooting or supporting Microsoft platforms (e.g.

Systems Solutions

IT Support Technician

Paducah, KY · On-site

$20 - $30/hr

Ideal qualifications: * 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience * Experience troubleshooting or supporting Microsoft platforms (e.g.

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Kentucky

It Support Help Desk information

See Kentucky salary details

$11

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$29

How much do it support help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it support help desk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Kentucky?

For It Support Help Desk jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Kentucky look for?

The top searched job categories for It Support Help Desk jobs in Kentucky are:

What cities in Kentucky are hiring for It Support Help Desk jobs?

Cities in Kentucky with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

IT Help Desk Technician

Managed Staffing

Erlanger, KY • On-site

$30 - $31/hr

Contractor

Re-posted 26 days ago

Job description

IT Help Desk Technician

Location: Erlanger, KY (On-site, occasional travel to Cincinnati site)
Pay Rate: $30/hr (W2)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Contract Duration: 6 months (possible full-time conversion)

Job Summary

Seeking a motivated IT Help Desk Technician to support on-site and remote IT operations at our Erlanger, KY facility. The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This role is perfect for someone who enjoys hands-on IT work, troubleshooting, and working directly with end users.

Key Responsibilities

  • Provide on-site and remote technical support for 150+ users across manufacturing and office environments.

  • Troubleshoot and resolve hardware, software, and network issues efficiently.

  • Install, configure, and maintain Windows operating systems, business software, and security tools.

  • Set up and deploy desktops, laptops, printers, and related peripherals.

  • Maintain documentation of service tickets, resolutions, and configurations.

  • Assist with user training and promote IT best practices.

  • Support cybersecurity measures, including software updates and password policy compliance.

Qualifications

  • 1–2 years of experience in an IT support or help desk role.

  • Strong understanding of Windows OS, Microsoft 365, and general networking fundamentals.

  • Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) preferred.

  • Excellent communication and problem-solving skills with a customer-first attitude.

  • Ability to work independently and collaboratively in a fast-paced manufacturing setting.

  • Occasional travel to the Cincinnati site required.

Education & Certifications

  • High school diploma or equivalent required.

  • CompTIA A+ or Microsoft Fundamentals (MS-900) certification preferred.