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Desk Support Jobs in Kentucky (NOW HIRING)

Irium Mexico

Technical Support Analyst

Berea, KY

Bachelor's degree in Computer Information Systems or related field. * +1 year of experience in working in an IT help desk, support, or customer service role * Knowledge of any ticketing system.

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Bachelor's degree in Computer Information Systems or related field. * +1 year of experience in working in an IT help desk, support, or customer service role * Knowledge of any ticketing system.

Irium Mexico

Technical Support Analyst

Berea, KY · On-site

Bachelor's degree in Computer Information Systems or related field. * +1 year of experience in working in an IT help desk, support, or customer service role * Knowledge of any ticketing system.

German American

IT Support Specialist

Owensboro, KY · On-site

Job Title: IT Support Specialist Position Summary The IT Support Desk Specialist plays a critical role in delivering high-quality technical support to internal users while supporting the maintenance ...

Stefanini

Deskside Support Team Lead

Owensboro, KY · On-site

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Cost Cutters

Stylist in Training

Leitchfield, KY

Promote products and services * Assist with salon duties and front desk support * Learn how to build your book of business What We're Looking For: * A future stylist-license expected within 90 days ...

Verst

Trans Systems Analyst

Erlanger, KY · Hybrid

Focusing on improving efficiency, reducing cost and enhancing visibility across the transportation network. · Help Desk Support: Respond to and resolve transportation-related help desk tickets ...

Verst

Trans Systems Analyst

Walton, KY · Hybrid

Focusing on improving efficiency, reducing cost and enhancing visibility across the transportation network. · Help Desk Support: Respond to and resolve transportation-related help desk tickets ...

Robert Half

Help Desk/Desktop Support Analyst

Covington, KY · On-site

$20 - $27.25/hr

We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across ...

Verst

Trans Systems Analyst

Erlanger, KY · On-site

Focusing on improving efficiency, reducing cost and enhancing visibility across the transportation network. • Help Desk Support: Respond to and resolve transportation-related help desk tickets ...

Stefanini

Deskside Technician I

Owensboro, KY

$20 - $25.50/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician I

Owensboro, KY · On-site

$20 - $25.50/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

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Desk Support information

See Kentucky salary details

$11

$20

$29

How much do desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Kentucky? For Desk Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Kentucky look for? The top searched job categories for Desk Support jobs in Kentucky are:
Desk Support jobs near you

Help Desk Support/Payroll Support

AdientOne Consulting

Louisville, KY • On-site

$19.75 - $27/hr

Contractor

Posted 7 days ago

Job description

Job Title: Help Desk Support/Payroll Support

Location: Louisville, KY

Duration: 12 months


Job Description:

  • Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training
  • Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests
  • Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
  • Assists users with application navigation
  • Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
  • Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
  • Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.
  • Reviews employee payroll information and process data for paychecks
  • Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
  • Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
  • Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
  • Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
  • Maintains strict confidentiality of data
  • Other duties as assigned