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Desk Support Jobs in Kentucky (NOW HIRING)

National Jewish Health

$59 - $78/hr

Schedule - Shift - Hours Full Time - Day Shift The Service Desk Support Analyst provides first level technical support to all clinical, research, administrative, and external portal end-users for ...

New

The University Of Chicago

$95 - $115/hr

Job Summary Reporting to the Manager of Voice Services and Operations, the Telecom Service Desk Support Specialist administers and coordinates daily support operations for enterprise voice ...

New

Raymond James Financial, Inc.

$55 - $75/hr

Support others by working on a variety of data management tasks. Help manage internal client relationships by carrying out simple procedural tasks. Produce, update, and provide best practice support ...

New

Coretek

$60 - $90/hr

The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient ...

New

Bristol Bay Native Corporation

$50 - $70/hr

Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force ...

New

Pigment

$120 - $150/hr

Own Deal Desk support for the region across new business, renewals, upsells, amendments, and other commercial motions, partnering with the broader Deal Desk team to ensure consistency. * Help ...

New

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Bachelor's degree in Computer Information Systems or related field. * +1 year of experience in working in an IT help desk, support, or customer service role * Knowledge of any ticketing system.

VIOC

Operations Experience Specialist

Frankfort, KY · On-site +1

$44K - $59K/yr

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so ...

TEKsystems

Desktop Support Technician

Fort Mitchell, KY · On-site

$20 - $23/hr

... desk, Outlook, Hardware support, Microsoft office, Desktop hardware, Phone support, Win10, Printer support, Hardware/software, Mobile device, Hardware troubleshooting, Software support ...

New

Koniag Services, Inc.

$52 - $68/hr

Deliver frontline Tier 1 technical support via ServiceNow, email, phone, and in-person desk-side interactions. * Log, manage, prioritize, and thoroughly document all incident and service request ...

New

COLLEGE CORNER

$70 - $90/hr

The IT Service Desk Team Lead provides strategic leadership and organizational support, collaborating with the IT Service Manager to oversee day-to-day operations during evening and weekend hours.

Horizon3 AI, Inc.

$150 - $185/hr

By strengthening our global support model, this role will directly support employee productivity, operational reliability, and business continuity. This role will be responsible for..... Lead, coach ...

New

SCAN Health Plan

$80.18/hr

The Role The Job Help Desk Technicians provide technical support and assistance to users experiencing computer hardware, software, or networking issues across multiple Microsoft 365 and cloud tenants.

New

DAG Tech

$69 - $89/hr

Your goal will be to support IT solutions and provide excellent service desk support. Role Description * Support end-users with efficient resolutions. Sample tasks include: * Computer configurations ...

New

DAG Tech

$62 - $79/hr

Your goal will be to support IT solutions and provide excellent service desk support. Role Description * Support end-users with efficient resolutions. Sample tasks include: * Computer configurations ...

New

DAG Tech

$69 - $89/hr

Your goal will be to support IT solutions and provide excellent service desk support. Role Description * Support end-users with efficient resolutions. Sample tasks include: * Computer configurations ...

New

DAG Tech

$62 - $79/hr

Your goal will be to support IT solutions and provide excellent service desk support. Role Description * Support end-users with efficient resolutions. Sample tasks include: * Computer configurations ...

New

DAG Tech

$54 - $71/hr

Your goal will be to support IT solutions and provide excellent service desk support. Role Description * Support end-users with efficient resolutions. Sample tasks include: * Computer configurations ...

New

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All JobsDesk Support JobsDesk Support Jobs in Kentucky

Desk Support information

See Kentucky salary details

$11

$20

$29

How much do desk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Kentucky?

For Desk Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Desk Support jobs in Kentucky look for?

The top searched job categories for Desk Support jobs in Kentucky are:

Desk Support jobs near you
Infographic showing various Desk Support job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Help Desk Support/Payroll Support

AdientOne Consulting

Louisville, KY • On-site

$19.75 - $27/hr

Contractor

Re-posted 15 days ago

Job description

Job Title: Help Desk Support/Payroll Support

Location: Louisville, KY

Duration: 12 months


Job Description:

  • Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training
  • Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests
  • Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
  • Assists users with application navigation
  • Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
  • Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
  • Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.
  • Reviews employee payroll information and process data for paychecks
  • Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
  • Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
  • Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
  • Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
  • Maintains strict confidentiality of data
  • Other duties as assigned