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Desk Support Jobs in Kentucky (NOW HIRING)

Pae

IT Support Technician

Louisville, KY

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Bachelor's degree in Computer Information Systems or related field. * +1 year of experience in working in an IT help desk, support, or customer service role * Knowledge of any ticketing system.

Valvoline

Operations Experience Specialist

Frankfort, KY · On-site

$44K - $59K/yr

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so ...

VIOC

Operations Experience Specialist

Frankfort, KY

$44K - $59K/yr

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so ...

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

New

Robert Half

Leasing Agent

Lexington, KY · On-site

$16 - $17.50/hr

Deliver responsive service to residents by addressing questions, routing concerns, and supporting day-to-day front desk operations. * Contribute to outreach and retention efforts by assisting with ...

New

White Lodging Careers

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality ...

White Lodging Careers

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality ...

White Lodging

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality ...

VP Management LLC

Front desk

Catlettsburg, KY · On-site

$11.75 - $14.75/hr

Front Desk Agent VP Management is seeking a reliable and friendly Front Desk Agent to join our team ... Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ...

VP Management

Front desk

Catlettsburg, KY

$12.25 - $15.75/hr

Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ... Previous experience in a front desk or customer service role is preferred. Benefits * Compensation ...

VP Management

Front desk

Catlettsburg, KY

$12.25 - $15.75/hr

Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ... Previous experience in a front desk or customer service role is preferred. Benefits * Compensation ...

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All JobsDesk Support JobsDesk Support Jobs in Kentucky

Desk Support information

See Kentucky salary details

$11

$20

$29

How much do desk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Kentucky? For Desk Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Kentucky look for? The top searched job categories for Desk Support jobs in Kentucky are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Help Desk Support/Payroll Support

AdientOne Consulting

Louisville, KY • On-site

$19.75 - $27/hr

Contractor

Re-posted 19 days ago

Job description

Job Title: Help Desk Support/Payroll Support

Location: Louisville, KY

Duration: 12 months


Job Description:

  • Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training
  • Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests
  • Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
  • Assists users with application navigation
  • Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
  • Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
  • Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.
  • Reviews employee payroll information and process data for paychecks
  • Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
  • Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
  • Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
  • Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
  • Maintains strict confidentiality of data
  • Other duties as assigned