$80 - $128/hr
Responsibilities The CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely ...
New
$80 - $128/hr
Responsibilities The CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely ...
New
$52 - $78/hr
Administrative and Front Desk Support: Provide hands-on administrative and front desk support when needed, including patient check-in and check-out, scheduling, phone communication, documentation ...
$52 - $78/hr
Administrative and Front Desk Support: Provide hands-on administrative and front desk support when needed, including patient check-in and check-out, scheduling, phone communication, documentation ...
$85 - $110/hr
We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it ... The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ...
New
$85 - $110/hr
We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it ... The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling ...
New
$90 - $120/hr
Help desk support and application maintenance * Troubleshoot software and hardware problems * Maintain and update existing applications * Identify improvement opportunities and write technical ...
$90 - $120/hr
Help desk support and application maintenance * Troubleshoot software and hardware problems * Maintain and update existing applications * Identify improvement opportunities and write technical ...
$70 - $96/hr
A 4-year degree in an IT field of study AND a minimum of 1 year of IT Help Desk support experience in a Windows Active Directory environment * Solid working knowledge of networks, servers, and ...
New
$70 - $96/hr
A 4-year degree in an IT field of study AND a minimum of 1 year of IT Help Desk support experience in a Windows Active Directory environment * Solid working knowledge of networks, servers, and ...
New
$55 - $65/hr
Support operational communication by cascading updates, changes, and reminders to the Hospitality Desk team clearly and consistently Experience Requirements * At least 2 years of experience managing ...
New
$55 - $65/hr
Support operational communication by cascading updates, changes, and reminders to the Hospitality Desk team clearly and consistently Experience Requirements * At least 2 years of experience managing ...
New
$103 - $189/hr
By making it more transparent, effective, and responsible, we help support trusted journalism ... The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be ...
New
$103 - $189/hr
By making it more transparent, effective, and responsible, we help support trusted journalism ... The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be ...
New
Front Desk Supervisor
Louisville, KY · On-site
$16.25 - $21.25/hr
We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality ...
Front Desk Supervisor
Louisville, KY · On-site
$16.25 - $21.25/hr
We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality ...
Operations Experience Project Manager
Frankfort, KY · On-site +1
The position partners closely with OX, Store Enablement, Help Desk, Support, Training, Corporate Communications, business owners, franchise partners, and external stakeholders to ensure projects are ...
Operations Experience Project Manager
Frankfort, KY · On-site +1
The position partners closely with OX, Store Enablement, Help Desk, Support, Training, Corporate Communications, business owners, franchise partners, and external stakeholders to ensure projects are ...
Front Desk Supervisor
Louisville, KY · On-site
$16.25 - $21.25/hr
We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality ...
Front Desk Supervisor
Louisville, KY · On-site
$16.25 - $21.25/hr
We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality ...
$135 - $155/hr
Middle Office Trade Support - Equity Derivatives Desk * CDI * 20890 * New York We are seeking a motivated and detail-oriented Middle Office Trade Support - Equity Derivatives Desk specialist to join ...
New
$135 - $155/hr
Middle Office Trade Support - Equity Derivatives Desk * CDI * 20890 * New York We are seeking a motivated and detail-oriented Middle Office Trade Support - Equity Derivatives Desk specialist to join ...
New
Front desk
Catlettsburg, KY · On-site
$12.25 - $15.75/hr
Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ... Previous experience in a front desk or customer service role is preferred. Benefits * Compensation ...
Front desk
Catlettsburg, KY · On-site
$12.25 - $15.75/hr
Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ... Previous experience in a front desk or customer service role is preferred. Benefits * Compensation ...
Front desk
Catlettsburg, KY · On-site
$12.25 - $15.75/hr
Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ... Previous experience in a front desk or customer service role is preferred. Benefits * Compensation ...
Quick apply
Front desk
Catlettsburg, KY · On-site
$12.25 - $15.75/hr
Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ... Previous experience in a front desk or customer service role is preferred. Benefits * Compensation ...
Front desk
Catlettsburg, KY · On-site
$12.25 - $15.75/hr
Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ... Previous experience in a front desk or customer service role is preferred. Benefits * Compensation ...
Front desk
Catlettsburg, KY · On-site
$12.25 - $15.75/hr
Handle incoming and outgoing mail and deliveries. * Assist with administrative tasks and support ... Previous experience in a front desk or customer service role is preferred. Benefits * Compensation ...
$55 - $75/hr
Reactive Service Desk/ Sr. Help Desk Engineer Are you a tech whiz with a knack for solving problems ... Empowering businesses through exceptional IT support. #J-18808-Ljbffr
New
$55 - $75/hr
Reactive Service Desk/ Sr. Help Desk Engineer Are you a tech whiz with a knack for solving problems ... Empowering businesses through exceptional IT support. #J-18808-Ljbffr
New
$94.93/hr
Experience with ServiceNow, Office 365, password reset procedures, network troubleshooting, and/or desktop, IT, or help desk support. * ITIL Foundations, CompTIA A+, Microsoft, and/or Apple desktop ...
$94.93/hr
Experience with ServiceNow, Office 365, password reset procedures, network troubleshooting, and/or desktop, IT, or help desk support. * ITIL Foundations, CompTIA A+, Microsoft, and/or Apple desktop ...
$55 - $65/hr
Support recruitment, onboarding, and training of new Help Desk team members. This position operates on a 24/7 shift pattern and may be rostered to provide support for normal Helpdesk shifts. The ...
New
$55 - $65/hr
Support recruitment, onboarding, and training of new Help Desk team members. This position operates on a 24/7 shift pattern and may be rostered to provide support for normal Helpdesk shifts. The ...
New
$133 - $160/hr
Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... We support our teams with great benefits that start on the first day of your employment with Fastly.
New
$133 - $160/hr
Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... We support our teams with great benefits that start on the first day of your employment with Fastly.
New
Front Desk Supervisor
Louisville, KY · On-site
$15.50 - $20.25/hr
Front Desk Supervisor Superhost Hospitality - Fairfield Inn & TownePlace Suites As a Front Desk ... Participation in our Wellness program to support your overall well-being. * On-demand pay ...
Quick apply
Front Desk Supervisor
Louisville, KY · On-site
$15.50 - $20.25/hr
Front Desk Supervisor Superhost Hospitality - Fairfield Inn & TownePlace Suites As a Front Desk ... Participation in our Wellness program to support your overall well-being. * On-demand pay ...
Business Analysts
Frankfort, KY · On-site
This position will be part of the CHFS Service Request Desk who supports the Cabinet for Health and Family Services with various items such as technical inquiries, onboarding and offboarding end ...
Business Analysts
Frankfort, KY · On-site
This position will be part of the CHFS Service Request Desk who supports the Cabinet for Health and Family Services with various items such as technical inquiries, onboarding and offboarding end ...
Desk Support information
See Kentucky salary details
$11.07 - $12.74
2% of jobs
$12.74 - $14.41
6% of jobs
$14.41 - $16.08
12% of jobs
$16.55 is the 25th percentile. Wages below this are outliers.
$16.08 - $17.75
17% of jobs
The median wage is $19.08 / hr.
$17.75 - $19.42
16% of jobs
$19.42 - $21.09
16% of jobs
$21.92 is the 75th percentile. Wages above this are outliers.
$21.09 - $22.76
12% of jobs
$22.76 - $24.43
7% of jobs
$24.43 - $26.10
6% of jobs
$26.10 - $27.77
3% of jobs
$27.77 - $29.44
2% of jobs
$11
$20
$29
How much do desk support jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for desk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.
What is a desk support?
Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.
What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?
To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.
What are some common challenges faced by desk support professionals, and how can they be effectively managed?
Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.
What is the difference between Desk Support vs Help Desk Technician?
| Aspect | Desk Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, ITIL |
| Work Environment | Office, on-site | Help desk, remote or on-site |
| Primary Responsibilities | Hardware setup, troubleshooting, user support | Technical support, issue resolution, ticket management |
Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.
What are popular job titles related to Desk Support jobs in Kentucky?
For Desk Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Kentucky look for?
The top searched job categories for Desk Support jobs in Kentucky are:
$80 - $128/hr
Other
Posted 2 days ago
New
Peraton rating
8.3
Based on 56 frontline employees who took The Breakroom Quiz
51st of 226 rated it services
Job description
Responsibilities
#J-18808-LjbffrThe CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely manner. This individual will perform administrative tasks within the platform, serve as the primary point of contact for end-user support inquiries, and ensure cases are resolved or escalated in accordance with established service-level expectations.
This role will be 100% Remote.
Other Responsibilities Include:
- Monitor and manage the Salesforce support case queue, prioritizing incoming requests and maintaining SLA adherence
- Triage, troubleshoot, and resolve end-user issues related to Salesforce CRM functionality
- Perform administrative tasks including product catalog updates, user provisioning, permission set assignments, and account access resolution
- Redirect irrelevant cases and create tickets for valid requests requiring further action
- Make routine record changes and data corrections within the platformEscalate complex technical issues to senior administrators with thorough documentation of troubleshooting steps
- Create and maintain knowledge base articles, FAQs, and user guides to enable self-service
- Track and report on support metrics including case volume, resolution time, and SLA compliance
Required Qualifications:
- 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD
- US Citizenship
- Active DoD Secret clearance
- Working knowledge of Salesforce Service Cloud, case management workflows, queues, assignment rules, and escalation processes
- Proven ability to manage high-volume case queues independently while maintaining SLA adherence
- Strong troubleshooting and problem-solving skills
- Experience with IT service management tools and ticketing systems
- Customer-first mindset with ability to communicate effectively with non-technical end users
- 2-3 years of IT help desk or application support experience, with at least 2 years supporting Salesforce CRM environments
Other Preferred Qualifications:
- Salesforce Administrator certification
- CompTIA A+ or similar IT support certification
- Experience supporting government or DoD end users
- Familiarity with knowledge management best practices
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
About Peraton
Sourced by ZipRecruiter
At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Herndon, VA, US
Year founded
2017