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Desk Support Jobs (NOW HIRING)

Coforge

Service Desk Support

Charleston, WV

$19.50 - $26.25/hr

We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location. Role : Service Desk Support Location : Charleston, WV Mode Of ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

JConnect Infotech

Service Desk Support

Columbus, OH

$18.75 - $25.25/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...

Kenworth Sales

Help Desk Support

Salt Lake City, UT

$19.25 - $26.25/hr

Help Desk Support Summary Title: Help Desk Support ID: 3923 Job Type: Exempt (salaried) Location: Salt Lake City, UT Openings: 1 Description Are you ready to join an industry leader with a strong ...

New

JConnect Infotech

Service Desk Support

South Jordan, UT

$19 - $25.50/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...

vTech Solution

Service Desk support

Denver, CO

Help Desk Support I Work Location: Denver, Colorado - 80203 Duration: 9 Months This position provides Service Desk support for OIT services. This position provides Tier I and Tier II support for ...

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

New York Racing Association

Service Desk Support Specialist Apply now Job no: 493526 Work type: Regular Full Time Location: Belmont Park (Elmont) Categories: Information Technology Title: Service Desk Support Specialist ...

TEKsystems

Help Desk Support

Wichita, KS

$18/hr

Provide Tier 1 / Tier 2 help desk support for device transition and onboarding activities * Assist users with account access, including permissions, passwords, and PIN resets * Route calls and ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$50K - $60K/yr

Client Service Technician - Help Desk Support Location: Peterson SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk ...

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Desk Support information

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How much do desk support jobs pay per hour?

As of May 31, 2026, the average hourly pay for desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

More about Desk Support jobs
What cities are hiring for Desk Support jobs? Cities with the most Desk Support job openings:
What states have the most Desk Support jobs? States with the most job openings for Desk Support jobs include:
What job categories do people searching Desk Support jobs look for? The top searched job categories for Desk Support jobs are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 1% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Service Desk Support

Service Desk Support

Coforge

Charleston, WV

$19.50 - $26.25/hr

Other

Posted 2 days ago

Coforge rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

105th of 203 rated it services

Job description

We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location.

Role : Service Desk Support

Location : Charleston, WV

Mode Of Hire : Full Time

Experience : 1-5 years

Key Skill : Level 2 Support and Network troubleshooting.

Skills Required:

  • Provide Level 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.

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