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Desk Support Jobs in Utah (NOW HIRING)

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

RELQ TECHNOLOGIES LLC

UT · On-site

United States What You Will do ● User lifecycle management through Active Directory and Okta ● Collaborate on handling help desk support issues. ● Configuring corporate workstations for new ...

RELQ TECHNOLOGIES LLC

UT · On-site

United States What You Will do ● User lifecycle management through Active Directory and Okta ● Collaborate on handling help desk support issues. ● Configuring corporate workstations for new ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$15.25 - $19.25/hr

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies. * Assist ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based operating systems. * Ability to prioritize, organize and handle multiple tasks efficiently. * Ability ...

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Desk Support information

See Utah salary details

$11

$21

$30

How much do desk support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for desk support in Utah is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For a Desk Support role, earning $4,000 a week typically requires specialized skills, certifications, or experience rather than a formal degree. High-paying IT support or technical roles may reach this level with certifications like CompTIA or Cisco, but such earnings are often associated with freelance, contract, or senior positions rather than entry-level jobs.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

Will IT help desk be replaced by AI?

The IT help desk role, including desk support, involves troubleshooting and customer service that currently require human judgment and communication skills. While AI tools can assist with routine tasks and provide automated support, they are unlikely to fully replace human desk support staff in the near future due to the need for complex problem-solving and personalized assistance.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What is a support desk job?

A support desk job involves providing technical assistance and customer service to users experiencing hardware, software, or network issues. Support desk professionals troubleshoot problems, often using remote tools or on-site visits, and may require knowledge of specific systems or certifications like CompTIA A+.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

Is a helpdesk a stressful job?

Desk support roles can be stressful due to the need to resolve technical issues quickly and manage multiple user requests. The job often requires strong communication skills, patience, and the ability to work under pressure, especially during high-demand periods or system outages.
What are popular job titles related to Desk Support jobs in Utah? For Desk Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Utah look for? The top searched job categories for Desk Support jobs in Utah are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Utah as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,838 per year, or $21.1 per hour.
Front Desk Support II

Front Desk Support II

Housing Authority of Salt Lake City

Salt Lake City, UT

$17.92 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description

The Housing Authority of Salt Lake City (HASLC), is a federally funded Special Purpose Government Agency, created to provide rent subsidies, and promote affordable housing for low-income persons residing in Salt Lake City. HASLC is the largest public housing authority in the state of Utah and the largest provider of Affordable Housing in the Salt Lake Valley.  We currently assist over 10,000 individuals, who are seniors, persons with disabilities, children, previously homeless, and households with minimal income, a place to call home.


General Purpose as Front Desk Support II

The Front Desk Support II is responsible for professionally and courteously performing clerical duties and general front desk monitoring for apartment communities. This position also supervises other Front Desk Support staff at the property.


Benefits

  • Health, Dental and Vision plan
  • Life and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Vacation, Sick, Personal, and Paid Holidays
  • Retirement Plan
  • Education Assistance
  • Employee Assistance Program


Location & Shift Available for Front Desk Support II

Sunrise Metro (580 S 500 W, SLC) - Monday - Friday 8 am - 4 pm


Essential Functions of Front Desk Support II

  1. Monitor security cameras ensuring residents follow building regulations.
  2. Monitoring building access by all visitors.
  3. Answering incoming telephone calls, directing calls, taking messages, and providing information/community referrals as appropriate.
  4. Maintain a detailed daily log of events during shift.
  5. De-escalating volatile situations using courteous and respectful language.
  6. Promptly record and reports all needed repairs to appropriate staff.
  7. Responds to emergency situations by calling 911 when necessary.
  8. Creates monthly log sheets, files end of month paperwork, approves overnights manages staff time off requests and payroll.
  9. Provides supervision to Front Desk Support staff
  10. Other duties as required.

Requirements

Desired Skills & Experience of Front Desk Support II

  • High School diploma or equivalent with 2 years' experience performing high public contact receptionist duties, security, social services, or related work; or an equivalent combination of education and experience. Supervisory experience is a plus.
  • Ability to effectively work independently and in a team environment.
  • Ability to relate to and communicate professionally with persons from all socio-economic, ethnic, and racial backgrounds.
  • Exceptional customer service skills with proper telephone etiquette. Knowledge of customer services principles and best practices.
  • Proficient in Microsoft Office. Knowledge of standardized office practices & procedures and record keeping methods.
  • Ability to follow instructions and make decisions according to agency policies and procedures. Ability to manage several tasks simultaneously while working under pressure.
  • Ability to communicate effectively in English, both orally and written.
  • Ability to maintain confidentiality and professionalism.

For more information or questions, contact Human Resources at 385-202-3027 or hr@haslcutah.org

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