IT Help Desk Lead
Draper, UT · On-site
They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the ... Mac environments, mobile device management (MDM), and common SaaS platforms • Experience ...
IT Help Desk Lead
Draper, UT · On-site
They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the ... Mac environments, mobile device management (MDM), and common SaaS platforms • Experience ...
IT Help Desk Lead
Draper, UT · On-site
Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS ... A motivated, accountable, and high-performing help desk team Why Join Us * Opportunity to shape and ...
IT Help Desk Lead
Draper, UT · On-site
Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS ... A motivated, accountable, and high-performing help desk team Why Join Us * Opportunity to shape and ...
Mac L1 Support Engineer
Salt Lake City, UT · On-site
$35/hr
... in IT support, help desk, or technical support role * Basic understanding of: * Windows/Mac ... operating systems * Active Directory (user management, password resets) * Networking fundamentals ...
Mac L1 Support Engineer
Salt Lake City, UT · On-site
$35/hr
... in IT support, help desk, or technical support role * Basic understanding of: * Windows/Mac ... operating systems * Active Directory (user management, password resets) * Networking fundamentals ...
Windows desktop OS, Mac OSX, Mobile Operating Systems (iOS, Android) * SOFTWARE: Microsoft Office ... Must obtain and maintain eClinicalWorks Help Desk certification * Must maintain a positive "can-do ...
Windows desktop OS, Mac OSX, Mobile Operating Systems (iOS, Android) * SOFTWARE: Microsoft Office ... Must obtain and maintain eClinicalWorks Help Desk certification * Must maintain a positive "can-do ...
Windows desktop OS, Mac OSX, Mobile Operating Systems (iOS, Android) * SOFTWARE: Microsoft Office ... Must obtain and maintain eClinicalWorks Help Desk certification * Must maintain a positive "can-do ...
Windows desktop OS, Mac OSX, Mobile Operating Systems (iOS, Android) * SOFTWARE: Microsoft Office ... Must obtain and maintain eClinicalWorks Help Desk certification * Must maintain a positive "can-do ...
Knowledge Commons Desk Staff
Salt Lake City, UT · On-site
$15/hr
... Desk Staff Career Progression Track SJ Track Level FLSA Code Nonexempt Patient Sensitive Job Code ... Minimum Qualifications Preferences Basic knowledge of Windows and Mac computers, printing ...
Knowledge Commons Desk Staff
Salt Lake City, UT · On-site
$15/hr
... Desk Staff Career Progression Track SJ Track Level FLSA Code Nonexempt Patient Sensitive Job Code ... Minimum Qualifications Preferences Basic knowledge of Windows and Mac computers, printing ...
Helpdesk Support
Salt Lake City, UT · On-site
$19.25 - $26.25/hr
MAC HW/SW skills also a plus. * The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. * Ability to provide an excellent customer ...
Helpdesk Support
Salt Lake City, UT · On-site
$19.25 - $26.25/hr
MAC HW/SW skills also a plus. * The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. * Ability to provide an excellent customer ...
You will also contribute to Help Desk related projects and continuously grow your technical ... Experience working with both Windows and Apple (Mac OS/IOS) environments * Familiarity with an ...
You will also contribute to Help Desk related projects and continuously grow your technical ... Experience working with both Windows and Apple (Mac OS/IOS) environments * Familiarity with an ...
You will also contribute to Help Desk related projects and continuously grow your technical ... Experience working with both Windows and Apple (Mac OS/IOS) environments * Familiarity with an ...
Quick apply
You will also contribute to Help Desk related projects and continuously grow your technical ... Experience working with both Windows and Apple (Mac OS/IOS) environments * Familiarity with an ...
Systems Administrator
$60K - $70K/yr
... help/service desk staff. About UIT : University Information Technology (UIT) , the central ... Working understanding of Window Mac and Linux OSes Strong troubleshooting and problem-solving ...
Systems Administrator
$60K - $70K/yr
... help/service desk staff. About UIT : University Information Technology (UIT) , the central ... Working understanding of Window Mac and Linux OSes Strong troubleshooting and problem-solving ...
Systems Administrator
Salt Lake City, UT · On-site
$60K - $70K/yr
... help/service desk staff. About UIT : University Information Technology (UIT) , the central ... Mac and Linux OSes • Strong troubleshooting and problem-solving skills. Type Benefited Staff ...
Systems Administrator
Salt Lake City, UT · On-site
$60K - $70K/yr
... help/service desk staff. About UIT : University Information Technology (UIT) , the central ... Mac and Linux OSes • Strong troubleshooting and problem-solving skills. Type Benefited Staff ...
Mac Help Desk information
Are Mac Help Desk jobs still in demand?
Mac Help Desk jobs remain in demand due to ongoing reliance on Apple products in businesses and personal use. These roles often require technical skills, customer service abilities, and familiarity with macOS and related hardware, making them a stable career option in IT support.
What is a Mac Help Desk?
A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.
How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?
A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.
What is the difference between Mac Help Desk vs Mac Support Specialist?
| Aspect | Mac Help Desk | Mac Support Specialist |
|---|---|---|
| Certifications | Basic Apple certifications, CompTIA A+ | Advanced Apple certifications, Apple Certified Support Professional |
| Work Environment | Help desks, call centers, on-site support | On-site, remote support, enterprise environments |
| Responsibilities | Basic troubleshooting, user assistance, ticket management | Advanced troubleshooting, hardware repairs, system configuration |
The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.
What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?
To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.
What are popular job titles related to Mac Help Desk jobs in Utah? For Mac Help Desk jobs in Utah, the most frequently searched job titles are:
- Remote Junior Help Desk Technician
- Independent Contractor Help Desk Technician
- Help Desk Technician
- Senior Help Desk Analyst
- Help Desk Password Reset
- Remote Weekend Help Desk Technician
- No Experience Help Desk Technician
- Senior Nmci Help Desk
- Early Morning Help Desk Technician
- Entry Level Help Desk Technician
What job categories do people searching Mac Help Desk jobs in Utah look for? The top searched job categories for Mac Help Desk jobs in Utah are:
What cities in Utah are hiring for Mac Help Desk jobs? Cities in Utah with the most Mac Help Desk job openings:
Böhme rating
6.2
Based on 7 frontline employees who took The Breakroom Quiz
Job description
Job Summary:
Böhme is a fast-growing, fashion-forward women’s apparel brand with a strong retail footprint and expanding eCommerce business. They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation point for complex issues.
Responsibilities:
• Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
• Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
• Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
• Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
• Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
• Coordinate onboarding/offboarding processes, including device provisioning and access management
• Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
• Evaluate and implement help desk tools, automation, and self-service capabilities
Qualifications:
Required:
• 5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
• Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
• Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
• Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Strong problem-solving skills and ability to manage competing priorities
• Excellent communication skills with a customer-first mindset
• Experience building documentation and improving support processes
Preferred:
• Certifications such as CompTIA A+, Network+, or ITIL Foundation
• Exposure to endpoint security and compliance practices
Company:
Bohme, Inc is an apparel and fashion company specializing in women clothing. Founded in 2006, the company is headquartered in Sandy, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Böhme is a fast-growing, fashion-forward women’s apparel brand with a strong retail footprint and expanding eCommerce business. They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation point for complex issues.
Responsibilities:
• Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
• Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
• Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
• Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
• Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
• Coordinate onboarding/offboarding processes, including device provisioning and access management
• Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
• Evaluate and implement help desk tools, automation, and self-service capabilities
Qualifications:
Required:
• 5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
• Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
• Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
• Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Strong problem-solving skills and ability to manage competing priorities
• Excellent communication skills with a customer-first mindset
• Experience building documentation and improving support processes
Preferred:
• Certifications such as CompTIA A+, Network+, or ITIL Foundation
• Exposure to endpoint security and compliance practices
Company:
Bohme, Inc is an apparel and fashion company specializing in women clothing. Founded in 2006, the company is headquartered in Sandy, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Bohme
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