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Help Desk Associate Jobs in Utah (NOW HIRING)

E.L. Blake, Inc.

Help Desk Specialist

Clearfield, UT

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually ... Associate's or Bachelor's degree in Information Technology or a related field * CompTIA A+, Network ...

E. L. Blake, Inc.

Help Desk Specialist

Clearfield, UT · On-site

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually ... Associate's or Bachelor's degree in Information Technology or a related field * CompTIA A+, Network ...

BioFire Defense

Help Desk Manager

Salt Lake City, UT · On-site

$68K - $73K/yr

The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, ... Leadership and Advanced Technical certifications (Network+, Security+, or Microsoft Associate, etc ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT

$18 - $24.25/hr

Endpoint Administrator Associate * Microsoft Certified Fundamentals (MS-900) * Microsoft Azure ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Endpoint Administrator Associate * Microsoft Certified Fundamentals (MS-900) * Microsoft Azure ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Endpoint Administrator Associate * Microsoft Certified Fundamentals (MS-900) * Microsoft Azure ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

University of Utah Health

Help Desk Agent

Salt Lake City, UT · On-site

$16.50 - $21/hr

EO/AA The Help Desk Agent provides technical support and assistance to end-users by troubleshooting ... Associate's degree in Computer Science or related field. Working Conditions and Physical Demands ...

Epic Valet

Front Desk Associate

Salt Lake City, UT

$13.50 - $17.50/hr

We are seeking a professional, service-driven Front Desk Associate to serve as the first point of ... and help shape the culture of our newest markets. If you're looking for more than just a job ...

Epic Valet

Front Desk Associate

Salt Lake City, UT · On-site

$13.50 - $17.50/hr

We are seeking a professional, service-driven Front Desk Associate to serve as the first point of ... help shape the culture of our newest markets. If you're looking for more than just a job - this is ...

Jellystone Park Zion

Front Desk Associate

Hurricane, UT

$12 - $15.50/hr

Ranger Station Associate Location: Jellystone Park™Zion Type: Part-Time & Full-Time positions ... Help maintain a safe and fun environment for all guests * Support team members during special ...

CCMC

Front Desk Associate-PT

South Jordan, UT

$13.25 - $17.25/hr

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC

Front Desk Associate-PT

South Jordan, UT

$13.25 - $17/hr

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Utah

Help Desk Associate information

See Utah salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for help desk associate in Utah is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.88 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Utah? The most popular types of Help Desk jobs in Utah are:
What are popular job titles related to Help Desk Associate jobs in Utah? For Help Desk Associate jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Utah look for? The top searched job categories for Help Desk Associate jobs in Utah are:
What cities in Utah are hiring for Help Desk Associate jobs? Cities in Utah with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,646 per year, or $19.5 per hour.

Help Desk Specialist

E.L. Blake, Inc.

Clearfield, UT

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Help Desk Specialist

Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually


About E.L. Blake Corporation

E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission-critical operational and technical support to the U.S. Department of Defense, with a focus on U.S. Air Force mission planning systems. ELB delivers highly skilled personnel and scalable solutions that ensure system readiness, operational compliance, and mission success across global environments.


Position Overview

E.L. Blake Corporation is seeking a Help Desk Specialist to support U.S. Air Force mission planning operations at Hill AFB, Utah. This position serves as a primary point of contact for users requiring technical assistance and operational support for mission planning systems.


The selected candidate will troubleshoot hardware, software, system access, and configuration issues; document and manage support requests; and help ensure operational continuity for users supporting mission-critical activities worldwide. This role requires strong customer service and troubleshooting skills with a commitment to mission support.


Why Join ELB

This position offers the opportunity to work in a hands-on technical support role supporting users across a global mission planning environment. You will troubleshoot real-world technical challenges, interact directly with end users, and help ensure the reliability and availability of systems supporting daily mission operations.


Key Responsibilities

  • Serve as the primary point of contact for users requiring technical support via phone, email, and ticketing systems.
  • Troubleshoot and resolve hardware, software, system access, and configuration issues while maintaining high levels of customer service.
  • Document support requests, troubleshooting actions, and issue resolutions within the help desk ticketing system.
  • Escalate unresolved or mission-impacting issues to appropriate technical resources and program leadership.
  • Support operational continuity through proactive troubleshooting, user assistance, and adherence to security and operational procedures.

Required Qualifications

  • U.S. Citizenship (required)
  • Active Secret Security Clearance (required)
  • High School Diploma or equivalent
  • Experience supporting users in a help desk environment utilizing ticketing systems such as ServiceNow, Remedy, or similar platforms
  • Strong troubleshooting, communication, and customer service skills

Preferred Qualifications

  • Associate's or Bachelor's degree in Information Technology or a related field
  • CompTIA A+, Network+, Security+, or equivalent certification
  • Experience supporting DoD, U.S. Air Force, or mission-critical operational environments

Compensation & Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Responsible Time Off (RTO) - flexible time off policy
  • 40 hours of paid sick leave annually
  • Paid holidays
  • Company-paid basic life insurance

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