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Help Desk Associate Jobs in Utah (NOW HIRING)

Digital Consultants LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND, CASP CE ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND, CASP CE ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND, CASP CE ...

E.L. Blake, Inc.

Help Desk Specialist

Clearfield, UT

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually ... Associate's or Bachelor's degree in Information Technology or a related field * CompTIA A+, Network ...

E. L. Blake, Inc.

Help Desk Specialist

Clearfield, UT · On-site

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually ... Associate's or Bachelor's degree in Information Technology or a related field * CompTIA A+, Network ...

Kenworth Sales

Help Desk Support

Salt Lake City, UT

$19.25 - $26.25/hr

Help Desk Support ID: 3923 Job Type: Exempt (salaried) Location: Salt Lake City, UT Openings: 1 ... Associate's degree in a Computer Related Field is preferred; Technology certifications are a plus.

Digital Consultants LLC

SR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

The Help Desk Technician III provides advanced technical support for Information Technology (IT) ... IAT II, One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND ...

Digital Consultants, LLC

SR Help Desk Technician

Dugway, UT

$18.25 - $24.50/hr

The Help Desk Technician III provides advanced technical support for Information Technology (IT) ... IAT II, One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND ...

Digital Consultants, LLC

SR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

The Help Desk Technician III provides advanced technical support for Information Technology (IT) ... IAT II, One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT

$18 - $24.25/hr

Endpoint Administrator Associate * Microsoft Certified Fundamentals (MS-900) * Microsoft Azure ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Endpoint Administrator Associate * Microsoft Certified Fundamentals (MS-900) * Microsoft Azure ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

Costa Vida

Senior Help Desk Technician

Pleasant Grove, UT · On-site

$18 - $24.25/hr

Endpoint Administrator Associate * Microsoft Certified Fundamentals (MS-900) * Microsoft Azure ... As a Senior Help Desk Technician, you will play a key role in maintaining operational excellence ...

LHMSH LLC

IT Help Desk Team Lead

Sandy, UT · On-site

Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent hands-on experience may be considered. * Three to five years of experience in help desk, desktop ...

Hotel Park City

Front Desk Associate

Park City, UT

$14.75 - $18.75/hr

They help provide answers to guest's questions, resolve issues that may arise, and generally help to provide a great stay for all our guests. We are searching for Front Desk Associates who portray ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Utah

Help Desk Associate information

See Utah salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for help desk associate in Utah is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.88 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Utah? The most popular types of Help Desk jobs in Utah are:
What are popular job titles related to Help Desk Associate jobs in Utah? For Help Desk Associate jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Utah look for? The top searched job categories for Help Desk Associate jobs in Utah are:
What cities in Utah are hiring for Help Desk Associate jobs? Cities in Utah with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Utah as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,646 per year, or $19.5 per hour.
Help Desk SME

Help Desk SME

Digital Consultants LLC

Dugway, UT • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family.
Digital Consultants seeks a Help Desk Supervisor to support the United States Army West Desert Test Center (WDTC) Data Science Division (DSD) Information Technology Support Services (ITSS) contract at Dugway Proving Ground (DPG), Utah. The Help Desk Supervisor provides advanced technical support and oversight of service desk operations supporting Information Technology (IT) and Information Systems (IS) for WDTC. This position serves as the senior help desk resource, supporting customer service, incident resolution, workstation management, technology refresh activities, and operational readiness while coordinating service desk activities in accordance with Department of Defense (DoD), Army, and local requirements.
Location: Dugway, UT
Duties to include:
  • Provide advanced help desk and customer support for IT and IS users.
  • Oversee daily service desk operations and assist in prioritizing and assigning workload activities.
  • Monitor service requests and trouble tickets to ensure timely resolution and customer satisfaction.
  • Diagnose and resolve complex hardware, software, operating system, printer, mobile device, and peripheral issues.
  • Support user account administration, access management, and password reset activities.
  • Install, configure, maintain, and troubleshoot desktop hardware, software, and peripheral equipment.
  • Support workstation deployments, relocations, upgrades, and technology refresh activities.
  • Assist with troubleshooting and resolution of network-connected workstation issues.
  • Document troubleshooting activities, resolutions, and service desk actions.
  • Support inventory management, accountability, and lifecycle management of IT equipment.
  • Assist with implementation of cybersecurity requirements and security best practices.
  • Coordinate with systems administrators, network specialists, cybersecurity personnel, and Government stakeholders to resolve technical issues.
  • Support development and maintenance of service desk procedures, documentation, and operational processes.
  • Support testing, operational, and mission requirements as assigned.
  • Provide professional customer service and technical assistance to Government personnel.

Requirements
  • Clearance: Secret minimum, but must be able to complete a T5 Background Investigation.
  • Certifications:
    • IAT II, Current IAT Level II qualification. One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND, CASP CE, or GSEC;
    • One CE/relevant cert: MCSA/MCSE Desktop tracks, RHCSA, A+, Linux+, or MCITP.
    • Must maintain all certifications and training required by contract requirements throughout contract performance.
  • Education: HS Diploma
  • Experience: Minimum three (3) years of experience providing help desk, desktop support, or customer technical support services.
    • Experience troubleshooting computer hardware, software, operating systems, and peripheral devices.
    • Experience supporting Microsoft Windows operating systems, Microsoft Office applications, and enterprise desktop environments.
    • Experience supporting ticketing systems, service desk operations, and customer service activities.
    • Experience coordinating service desk activities, workload management, or technical support teams preferred.
    • Experience supporting Department of Defense (DoD) Information Technology environments preferred.
    • Ability to speak, read, write, and understand English proficiently.
    • Proficiency in the use of computers, operating systems, and software required to perform assigned duties
  • Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally.

Benefits: The company offers the following benefits to permanent, full-time employees:
  • Paid Time Off (PTO)
  • Group health plans
  • Income protection and supplemental benefits
  • 401(k) plan with company matching
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Pet insurance options
  • Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.
We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you.

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