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Contract Help Desk Jobs in Utah (NOW HIRING)

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... help structure profitable, compliant transactions that meet internal stakeholders' needs and ...

Deal Desk Analyst

Lehi, UT · On-site

$32.70 - $40.87/hr

Deal Desk Analyst You'll be joining Adobe on a contract opportunity, employed through NextDeavor ... help structure profitable, compliant transactions that address the needs of internal corporate ...

Deal Desk Analyst 3

Lehi, UT · On-site

$27.43 - $34.28/hr

Deal Desk Analyst 3 Full-time Lehi, UT You'll be joining Adobe on a contract opportunity, employed ... help structure profitable, compliant transactions that address the needs of internal corporate ...

Deal Desk Analyst 3

Lehi, UT · Hybrid

$35.47 - $44.34/hr

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... Analyst 3 You will help structure profitable, compliant transactions that enable the sales ...

Deal Desk Analyst 1

Logan, UT · On-site

$17.75 - $24/hr

Deal Desk Analyst I - Core Markets Overview The Deal Desk Analyst I - Core Markets position is a ... Capture data from new incoming contracts for future reporting and analysis * Monitor fee and ...

Deal Desk Analyst 1

River Heights, UT

$17.75 - $24/hr

Deal Desk Analyst I - Core Markets Overview The Deal Desk Analyst I - Core Markets position is a ... Capture data from new incoming contracts for future reporting and analysis * Monitor fee and ...

Deal Desk Analyst 3

Lehi, UT · On-site

$27.41 - $34.27/hr

Deal Desk Analyst 3 Full-time Lehi, UT You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental benefits for ...

Deal Desk Analyst 3

Lehi, UT · Hybrid

$36.34 - $45.42/hr

Deal Desk Analyst 3 Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental benefits for ...

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Draft and certify customer contracts. * Perform to a specified set of metrics and service levels.

Deal Desk Analyst 3

Lehi, UT · Hybrid

$40.89/hr

We are seeking an Deal Desk Analyst to support the successful structuring, review, and approval of ... contracts and transaction documentation. * Facilitate deal progression and help accelerate ...

Deal Desk Analyst 3

Lehi, UT · Hybrid

$40.89/hr

We are seeking an Deal Desk Analyst to support the successful structuring, review, and approval of ... contracts and transaction documentation. * Facilitate deal progression and help accelerate ...

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Draft and certify customer contracts. * Perform to a specified set of metrics and service levels.

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Draft and certify customer contracts. * Perform to a specified set of metrics and service levels.

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Draft and certify customer contracts. * Perform to a specified set of metrics and service levels.

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Draft and certify customer contracts. Perform to a specified set of metrics and service levels.

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Showing results 1-20

Contract Help Desk information

Are contract help desk jobs still in demand?

Contract help desk jobs remain in demand due to ongoing needs for IT support across various industries. These roles often require technical skills, customer service abilities, and familiarity with help desk software, making them a consistent option for IT professionals seeking temporary or flexible work. Demand can vary based on industry trends and technological advancements, but overall, these positions continue to be available.

Is a contract help desk a stressful job?

A contract help desk role can be stressful due to high call volumes, troubleshooting technical issues, and meeting response time expectations. Success often depends on strong communication skills, technical knowledge, and the ability to manage multiple tasks efficiently.
What are the most commonly searched types of Help Desk jobs in Utah? The most popular types of Help Desk jobs in Utah are:
What cities in Utah are hiring for Contract Help Desk jobs? Cities in Utah with the most Contract Help Desk job openings:
Infographic showing various Contract Help Desk job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Help Desk/Desktop Support Analyst

Robert Half

Salt Lake City, UT • On-site

$36.41 - $42.16/hr

Temporary

Posted 11 days ago


Job description

We are looking for a ITIL Support Analyst to oversee incident coordination across a multi-tier IT support environment in Salt Lake City, Utah. This contract position is ideal for someone who can manage incident flow from initial intake through final resolution while maintaining strong service performance and clear communication with stakeholders. The role focuses on improving response effectiveness, reducing recurring issues, and ensuring tickets are actively progressed across support teams and partner groups.


Responsibilities:

• Manage the complete incident process for issues of all priority levels, from identification and triage through escalation, resolution, and closure.

• Lead response efforts for high-impact incidents by coordinating resources, directing activities, and keeping teams focused on service restoration.

• Apply appropriate severity levels and routing paths to incidents across Tier 1, Tier 2, and Tier 3 support functions.

• Monitor ticket queues continuously, step in on cases at risk of delay, and help teams stay aligned with response and resolution expectations.

• Review service data and incident trends to uncover repeat problems, process gaps, and opportunities for automation or self-service improvements.

• Maintain strong oversight of incidents involving infrastructure, security, application, facilities, or external vendors to prevent work from stalling outside the core support queue.

• Communicate timely updates during active incidents and prepare clear summaries for both technical teams and business stakeholders after resolution.

• Conduct root cause reviews for significant incidents, document follow-up actions, and track those items through completion.

• Evaluate end-user feedback, address dissatisfaction directly when needed, and share coaching points with support teams to improve service quality.

• Refine ServiceNow incident workflows, reporting fields, and queue management practices to support accurate tracking and measurable performance.

• 3+ years of experience in help desk, desktop support, incident management, or a closely related IT support role.
• Hands-on experience working with ServiceNow Platform and ServiceNow ITSM in a ticket-driven support environment.
• Working knowledge of ITSM and ITIL processes, including incident prioritization, escalation, and lifecycle management.
• Familiarity with Microsoft Windows 10 and standard desktop support troubleshooting techniques.
• Ability to coordinate incident response activities across multiple teams and maintain momentum on time-sensitive issues.
• Experience analyzing operational metrics such as MTTR, ticket aging, and service performance trends.
• Strong written and verbal communication skills with the ability to present updates clearly to technical and non-technical audiences.
• Exposure to Computer Incident Response Team (CIRT) practices or structured incident response environments is preferred.

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948