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Virtual Help Desk Jobs in Utah (NOW HIRING)

InstantServe LLC

Systems Administrator

Dugway, UT ยท On-site

Technical Scope Windows, Linux, Unix, virtual machines, Army cloud environment, servers ... Coordinate with help desk, network operations, cybersecurity, developers, quality control ...

Digital Consultants LLC

SR Systems Administrator

Dugway, UT ยท On-site

$78K - $105K/yr

... and virtual server environments. โ€ข Support enterprise storage systems and backup/recovery ... cybersecurity, help desk, telecommunications, and application support personnel to maintain ...

Digital Consultants, LLC

SR Systems Administrator

Dugway, UT ยท On-site

$78K - $105K/yr

Support virtualization technologies and virtual server environments. * Support enterprise storage ... Coordinate with network, cybersecurity, help desk, telecommunications, and application support ...

Digital Consultants LLC

SR Systems Administrator

Dugway, UT ยท On-site

$78K - $105K/yr

Support virtualization technologies and virtual server environments. * Support enterprise storage ... Coordinate with network, cybersecurity, help desk, telecommunications, and application support ...

LendingClub

Customer Service Advisor

Lehi, UT ยท On-site

$20/hr

Happen Bank Virtual Banking Team Member Happen Bank (formerly LendingClub) is built around a simple ... About the Role At Happen Bank, we take pride in helping our potential members improve their ...

New

Lendingclub Corporation

Customer Service Advisor

Lehi, UT ยท On-site

$20/hr

By joining the Virtual Banking team, you will have the opportunity to empower those who strive to ... This also includes having a dedicated desk and chair for work * Have high speed internet with low ...

New

Euola

Administrative Assistant

Ogden, UT ยท On-site

$17.50 - $23.75/hr

... desk customer service for separating and retiring service members ... This position ensures timely contact, accurate documentation, and professional support to help ...

Pyramid Consulting, Inc.

Site Mgr

Salt Lake City, UT ยท On-site

$23 - $24.50/hr

Walking, standing, working on reporting ay desk. Be able to lift 50 lbs, Production printers, color ... Virtual or Onsite * Parking: FREE Our client is a leading Electronics Industry and we are currently ...

Marathon Health

Medical Assistant PRN

Draper, UT

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

Medical Assistant PRN

Draper, UT ยท On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

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All JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Utah

Virtual Help Desk information

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Utah? The most popular types of Help Desk jobs in Utah are:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Utah as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 6% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Systems Administrator

Systems Administrator

InstantServe LLC

Dugway, UT โ€ข On-site

Full-time

Posted 23 days ago

Job description

Position Summary:
The Systems Administrator provides administration, configuration, maintenance, troubleshooting, patching, monitoring, account management, backup/recovery, virtualization, storage, cloud, database, cybersecurity, and authorization support for WDTC enterprise applications, management information systems, servers, workstations, operating systems, and associated IT environments.
๎„“
Position Type
Key Personnel; full-time contractor employee.
Location
Dugway, Utah / DPG Government facilities; supports classified and unclassified systems and networks as authorized.
Primary Customer
U.S. Army WDTC Data Science Division, Information Technology Support Services.
Technical Scope
Windows, Linux, Unix, virtual machines, Army cloud environment, servers, workstations, SAN/file/application/database servers, enterprise applications, MIS, backups, patching, monitoring, STIG/RMF support, and user account administration.
Security Sensitivity
May require T5/T5R investigation and SCI eligibility when administering classified systems/networks or performing critical/special-sensitive duties.
Essential Duties and Responsibilities
  • Administer the configuration of WDTC software systems supporting enterprise applications and Management Information Systems.
  • Maintain, troubleshoot, configure, patch, upgrade, and administer Windows, Linux, and Unix operating systems, virtual machine instances, and VM environments.
  • Perform operating system event and performance monitoring; resolve issues involving configuration management, resource sharing, network connectivity, throughput, identity management, and operating system security.
  • Maintain and configure disks, RAID configurations, storage resources, hardware, and software; perform migration, backup, recovery, and automation using approved scripting languages such as PowerShell, bash, Python, Ruby, or Perl.
  • Perform performance tuning, capacity planning, bottleneck resolution, server administration, high-availability/clustered/scalable systems support, load balancing, web/application server support, middleware administration, and operating system upgrades/migrations.
  • Manage the WDTC production environment using approved tools for automated installation, build/deployment, configuration management, enterprise monitoring, server virtualization, load balancing, performance monitoring, and network monitoring.
  • Manage the WDTC environment within the Army cloud and support connectivity to the ATEC data mesh as assigned, including user accounts, data models/domains, and cloud-based software environment administration.
  • Maintain server hardware, applications, and operating systems; perform imaging of servers and workstations for initial configuration, upgrades, patching, data capture, fixes, and migration.
  • Manage and administer SAN, file, application, and database servers as directed; schedule and execute upgrades, patches, and firmware updates.
  • Diagnose and correct server, workstation, hardware, and software performance degradation; test and deploy Government-approved software using Government-approved tools.
  • Manage requests for users to connect or install systems, peripherals, and software IAW local policy.
  • Perform user account maintenance for new, existing, and terminated users, including account creation, modification, deletion, access control support, and audit support.
  • Support data/media recoverability through scheduled system backups and database archive operations using approved tools; monitor data integrity and notify the Government POC within required timelines for discrepancies.
  • Provide database administration and system administration on designated systems, including support for MS-SQL, MySQL, Oracle, or other Government-approved database platforms.
  • Support DoD and Army IT certification and authorization processes, RMF artifacts, policies, procedures, diagrams, hardware/software listings, ATO packages, STIG compliance, vulnerability scans/audits, POA&M creation, and cybersecurity hygiene reporting as assigned.
  • Participate in cybersecurity assessment activities for networks, systems, standalone information systems, and restricted networks; assess hardware/software before production installation using applicable STIGs, mandated tools, and controls.
  • Coordinate with help desk, network operations, cybersecurity, developers, quality control, logistics, and Government technical personnel to resolve incidents, support upgrades, and maintain system availability.

Required Qualifications
  • Minimum of 5 years of experience within the past 10 years working as a Systems Administrator.
  • Experience administering Windows, Linux, and/or Unix systems; virtualized environments; server hardware; storage; backups; patching; monitoring; user account administration; and enterprise system troubleshooting.
  • Experience with DoD/Army cybersecurity requirements, STIGs, vulnerability remediation, RMF/ATO support, POA&Ms, system diagrams, hardware/software inventories, and security documentation.
  • Ability to support classified and unclassified system environments as authorized, maintain data/media recoverability, and troubleshoot complex system, network, operating system, database, and application issues.
  • Current IAT Level I certification at minimum; baseline IT/cybersecurity certification before beginning work; CE certification within required timelines where duties require CE certification.
  • Proficiency with Microsoft Office and applicable Government-approved tools for ticketing, monitoring, patching, account management, documentation, and reporting.

Preferred / Desired Qualifications
  • Experience with VMware or equivalent virtualization technologies; SAN administration; MS-SQL/MySQL/Oracle; PowerShell/bash/Python automation; DISA STIG tools; eMASS; ACAS/Tenable; HBSS/ESS; cloud administration; and Army/DoD enterprise environments.
  • Higher-level DoD 8570/8140 certification such as Security+, CySA+, CASP+, CISSP, Linux+, Microsoft, VMware, Red Hat, or cloud certifications aligned with assigned duties.
  • Experience supporting DREN/SDREN, NIPR/SIPR, SAP/SCI, SCIF, ATEC, WDTC, or test and evaluation environments.

Required Deliverables, Records, and Reporting Support
  • Maintain system administration records, system diagrams, hardware/software lists, account records, backup records, patch/firmware records, monitoring logs, vulnerability remediation evidence, POA&M updates, and authorization artifacts as assigned.
  • Provide timely incident, outage, discrepancy, performance, security, and corrective action updates to the PM, COR/TPOC, ISSM/ISSM-O, or Government POC as required.
  • Support documentation for audits, inspections, cybersecurity scorecards, authorization packages, system change approvals, and Government technical reviews.

Compliance, Security, and Training Requirements
  • Maintain required SECRET eligibility/clearance status and comply with DD Form 254/NISPOM-related security requirements.
  • Comply with DoD, Army, ATEC, WDTC, OPSEC, physical security, personnel security, cybersecurity, Privacy Act, PII, non-disclosure, and installation access requirements.
  • Complete and maintain required AT Level I, OPSEC, iWATCH, IA/Cyber Awareness, ATCTS registration, AUP, PII, and refresher training requirements.
  • Use Government information systems, Government-furnished property, badges, CACs, keys/key cards, records, data, and facilities only as authorized.

Interfaces and Reporting Relationships
  • Reports to contractor technical leadership/PM and coordinates with the COR/ACOR, TPOC, ISSM/ISSM-O, network operations, help desk, software developers, cybersecurity, quality control, and logistics personnel.
  • May provide technical direction or escalation support to help desk and technical staff for system administration, incident resolution, patching, backup/recovery, account management, and system security tasks
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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