ZipRecruiter

Log In

1

Virtual Help Desk Jobs in Utah (NOW HIRING)

Sharecare

Lead Customer Service Rep

Salt Lake City, UT · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Handling escalated member concerns while also providing Help Desk support for the Customer Service ...

InstantServe LLC

Systems Administrator

Dugway, UT · On-site

Technical Scope Windows, Linux, Unix, virtual machines, Army cloud environment, servers ... Coordinate with help desk, network operations, cybersecurity, developers, quality control ...

HX5, LLC

Senior Network Administrator

Ogden, UT · On-site

... Virtual Machine Ware (VM Ware) server administration, including virtualization and high availability environments. • Provide help desk support, managing IT trouble tickets and user access to ...

HX5 LLC

Senior Network Administrator

Ogden, UT · On-site

Perform Virtual Machine Ware (VM Ware) server administration, including virtualization and high availability environments. * Provide help desk support, managing IT trouble tickets and user access to ...

MRIoA

Senior Azure Cloud Engineer (Remote)

Salt Lake City, UT · On-site +1

$54 - $72/hr

Provide Tier 2/3 escalation support to the IT Help Desk for complex infrastructure and cloud issues ... Expert-level knowledge of Azure networking including hub-spoke topology, Virtual Networks, NSGs ...

Peraton

Linux Systems Administrator

Clearfield, UT · On-site

$80K - $128K/yr

Support development teams, implementation teams and help-desk teams with requested issues, both ... This will include physical and virtual servers, operating systems, middle-tier software, database ...

Peraton

Linux Systems Administrator

Clearfield, UT · On-site

$80K - $128K/yr

Support development teams, implementation teams and help-desk teams with requested issues, both ... This will include physical and virtual servers, operating systems, middle-tier software, database ...

Peraton

Linux Systems Administrator

Clearfield, UT

$80K - $128K/yr

Support development teams, implementation teams and help-desk teams with requested issues, both ... This will include physical and virtual servers, operating systems, middle-tier software, database ...

CaptionCall

Technical Support II

Salt Lake City, UT · On-site

$32K - $53K/yr

Use technical and communication expertise to help users with CaptionCall products. Use excellent ... Ability to sit and/or stand at a desk and work with a computer for extended periods of time. * Must ...

Lendingclub Corporation

Collections Specialist

Lehi, UT

$22 - $25/hr

Join us in using data, bold thinking, and a commitment to innovation to help clear the way for ... High school diploma or GED equivalent required Virtual (Work from Home) Considerations: LendingClub ...

next page

Showing results 1-20

All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Utah

Virtual Help Desk information

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Utah? The most popular types of Help Desk jobs in Utah are:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Lead Customer Service Rep

Sharecare

Salt Lake City, UT • On-site

Other

Re-posted 9 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?www.sharecare.com.

Job Summary:

Essential Job Functions:

  • Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:?

  • Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.??

  • Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.??

  • Provide support for the customer service team through the manning and operation of the Help Desk.??

  • Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.??

  • Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.??

  • Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.??

  • Identifying trends in escalations and preparing data used to identify root cause analysis.??

  • Supporting contract performance guarantees by performing other duties as deemed?necessary;?answering inbound calls, assisting with outbound campaigns.??

  • Ability to work flexible hours and shifts.??

Qualifications :

  • GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses.? College course work is desirable.

  • Minimum of 2 years previous call center or customer service experience

Specific Skills/ Attributes:

  • Ability to work effectively with all levels of management and other?colleagues;?demonstrating leadership, initiative, and a customer service orientation.???

  • Possessing analytic skills and a technical acumen; computer competencies should?include:?word processing, spreadsheet, and database management.??

  • Ability to work independently but also thrive in a team environment built on information sharing.??

  • Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.??

  • Displaying sound judgment and critical thinking skills.?

  • Excellent verbal and written communication skills.?

  • Detail oriented and well organized.??

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Sharecare logo

About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

View All Sharecare Jobs

Apply