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Virtual Help Desk Jobs in Utah (NOW HIRING)

Bank-of-Utah

Network Engineer

Ogden, UT · On-site

$55 - $75/hr

... the virtual desktop environment. Working under the supervision of senior engineers, this ... One to three years of experience in an IT support, help desk or network technician role; internship ...

Bank of Utah

Network Engineer

Ogden, UT

... the virtual desktop environment. Working under the supervision of senior engineers, this ... One to three years of experience in an IT support, help desk or network technician role; internship ...

HX5 LLC

Senior Network Administrator

Ogden, UT · On-site

Perform Virtual Machine Ware (VM Ware) server administration, including virtualization and high availability environments. * Provide help desk support, managing IT trouble tickets and user access to ...

MRIoA

Senior Azure Cloud Engineer (Remote)

Salt Lake City, UT · On-site +1

$54 - $72/hr

Provide Tier 2/3 escalation support to the IT Help Desk for complex infrastructure and cloud issues ... Expert-level knowledge of Azure networking including hub-spoke topology, Virtual Networks, NSGs ...

Peraton

Linux Systems Administrator

Clearfield, UT · On-site

$80K - $128K/yr

Support development teams, implementation teams and help-desk teams with requested issues, both ... This will include physical and virtual servers, operating systems, middle-tier software, database ...

Peraton

Linux Systems Administrator

Clearfield, UT · On-site

$80K - $128K/yr

Support development teams, implementation teams and help-desk teams with requested issues, both ... This will include physical and virtual servers, operating systems, middle-tier software, database ...

Peraton

Linux Systems Administrator

Clearfield, UT · On-site

$80K - $128K/yr

Support development teams, implementation teams and help-desk teams with requested issues, both ... This will include physical and virtual servers, operating systems, middle-tier software, database ...

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Virtual Help Desk information

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Utah?

The most popular types of Help Desk jobs in Utah are:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

UU Student - Computer

University of Utah

Salt Lake City, UT • On-site

$13.50/hr

Part-time

Retirement

Re-posted 23 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

388th of 628 rated colleges and universities

Job description

Details
Open Date 08/18/2026 Requisition Number PRN17375N Job Title UU Student - Computer Working Title Student Computer Operator WORK STUDY Career Progression Track SJ Track Level FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 19 Full Time or Part Time? Part Time Shift Day Work Schedule Summary
Availability to work up to 20 hours Monday through Friday 8-5pm (work around classes, etc.)

Hours available are within Monday-Friday 8-5pm
Is this a work study job? Yes VP Area U of U Health - Academics Department 00983 - CON INFORMATION TECHNOLOGY SVC Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $13.50 per hour Close Date 11/18/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
Join the Systems and Technology (SYSTECH) team that supports the State of Utah's flagship College of Nursing at the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee.
This is a non-benefitted student work study position. Only students with Federal Work Study funds will be accepted. The position works in the College of Nursing building and supports other building and departments on campus.
As a Student Computer Operator at SYSTECH, you gain valuable experience to advance your skillset and future career path. We believe in creating space on the team to rethink processes and create new solutions to old problems.
The Student Computer Operator reports to the IT Manager and will be a SYSTECH's ops team member. Scope of work includes supporting faculty and staff that utilize computer and AV technology. The individual in this position works closely with other members of the SYSTECH team to provide technology support for the College via ticketing system or zoom room.
Technology Areas of support include:
Windows and Apple desktops, laptops, mobile devices
  • AV equipment
  • Operating systems and software
  • Zoom Meetings

The SYSTECH ops team also provides synchronous virtual meeting and class spaces to faculty, staff, and students using Zoom and other technologies. Other IT responsibilities as assigned. This position is not responsible for providing patient care.
*Student must have WORK STUDY funding available, check with the Financial Aid Office if you're unsure.
Responsibilities
  • Provides help desk style support via Zoom
  • Provides customer service and assists users with specialized software.
  • Creates reports, documents and how-to articles.
  • Notifies appropriate technical groups of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.
  • Provide technical support for faculty and staff
  • Monitor and troubleshoot classroom and AV technology
  • Process IT inventory
  • Deploy and setup IT equipment
  • Other projects as assigned

Minimum Qualifications Preferences
Preferred but NOT required:
  • Experience with AV equipment and video conferencing
  • Experience with telephone customer service (e.g. information services, help desk, customer support).
  • Windows 10/11 and Mac OS experience
  • Interpersonal communication and troubleshooting skills
Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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