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Virtual Help Desk Jobs Near Me

Brooksource

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling ...

OCLC, Inc.

Community Manager

Dublin, OH · On-site

We know the best ideas don't always happen at a desk. Take a walking meeting around our 100-acre ... The role is also responsible for delivering both ongoing virtual programming and large-scale ...

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As of Jul 31, 2026, the average hourly pay for virtual help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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A map of the United States highlighting the number of Virtual Help Desk job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Virtual Help Desk job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Service Desk Analyst

Brooksource

Dublin, OH • On-site

$18 - $20/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Analyst
Remote
Compensation: $20 per hour
ABOUT THE ROLE
Our client, is seeking Service Desk Analysts to support a large-scale migration project. In this role, you will provide high-quality end-user support in a fast-paced, ticket-driven environment. You will be responsible for troubleshooting technical issues, assisting users with a wide range of IT needs, and ensuring a smooth experience during the migration. The ideal candidate excels at customer service, communicates effectively with both technical and non-technical users, and thrives in a collaborative support environment.
WHAT YOU'LL DO
  • Provide end-user support in a Service Desk or Call Center environment
  • Troubleshoot technical issues and resolve tickets efficiently
  • Deliver excellent customer service to users with varying technical skill levels
  • Manage and prioritize incoming tickets and requests
  • Escalate complex issues appropriately to higher-level teams
  • Support migration-related activities and user support needs
  • Document issues and resolutions within the ticketing system

WHAT YOU BRING
  • 2+ years of experience in an IT Service Desk or Call Center support role
  • Strong customer service and communication skills, with the ability to interact effectively with both technical and non-technical users
  • Experience managing and escalating technical issues
  • Ability to work in a fast-paced, high-volume support environment
  • Familiarity with ticketing systems (ServiceNow is a plus)
  • Flexibility with scheduling based on business needs
  • Collaborative approach and commitment to delivering excellent customer service

LI: #LI-OL1
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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