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Virtual Help Desk Jobs in Georgia (NOW HIRING)

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that ... Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that ... Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users ...

ATLANTICUS

Help Desk Engineer

Atlanta, GA

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our ... Virtual Desktop & Enterprise Technologies * Support AWS WorkSpaces virtual desktop environments ...

RedHelm

Service Desk Analyst l

Atlanta, GA

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to support common business applications, VPN clients, and virtual desktop environments

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

$90K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA

$90K - $112K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$63K - $70K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$19.75 - $27/hr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 ... Virtual CIO, CTO or Service Delivery Manager. Job Type: Full-time Pay: $45,000.00 - $50,000.00 per ...

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Virtual Help Desk information

See Georgia salary details

$11

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$32

How much do virtual help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for virtual help desk in Georgia is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.09 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Georgia?

The most popular types of Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Virtual Help Desk jobs?

Cities in Georgia with the most Virtual Help Desk job openings:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,891 per year, or $21.6 per hour.

Help Desk Technician

Kings Bay, GA • On-site

Rigil Corporation
51 - 200 employees
Learn more about Rigil Corporationexternal

$20 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Tuition assistance

Role: Help Desk Technician
About Rigil
Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.
Location: St Marys, GA/  Kings Bay, GA
Job Type: Full Time
Clearance: Secret
The Help Desk Technician will provide support services in IT security and business technologies.
Responsibilities:  As a Help Desk Technician you will:
  • Provide immediate, real-time assistance in response to end-user questions and trouble reports.
  • Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
  • Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
  • Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
  • Other duties as assigned.
Qualifications:
  • High school diploma or GED required
  •  2+ years of related work experience
  • Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
  • Experience using Windows Deployment Services for client imaging
  • Must possess and maintain a valid U.S. driver’s license
  • Secret clearance required 
Knowledge, Skills and Abilities:
  • Ability to obtain a Top-Secret clearance.
  • Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.