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Virtual Help Desk Jobs in Georgia (NOW HIRING)

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$19.75 - $27/hr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 ... Virtual CIO, CTO or Service Delivery Manager. Job Type: Full-time Pay: $45,000.00 - $50,000.00 per ...

E Logic

User Support & Training Specialist

Atlanta, GA · On-site

$60K/yr

Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting ... Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.

DMI

Mid- Level Knowledge Manager

Atlanta, GA · On-site

$92K/yr

Working closely with Service Desk personnel, technical support teams, and business stakeholders ... Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits ...

Sharecare

Lead Customer Service Rep

Atlanta, GA · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Handling escalated member concerns while also providing Help Desk support for the Customer Service ...

Sharecare

Lead Customer Service Rep

Atlanta, GA · Remote

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Handling escalated member concerns while also providing Help Desk support for the Customer Service ...

Sharecare

Lead Customer Service Rep

Atlanta, GA · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Handling escalated member concerns while also providing Help Desk support for the Customer Service ...

Recovery Place

Be Seen First

Front Desk Administrative Assistant

Savannah, GA · On-site

$16 - $18/hr

We're committed to helping our clients change their lives and gain the confidence they need to ... Outpatient in-person and virtual programs Partial hospitalization Residential services

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

$141K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Georgia

Virtual Help Desk information

See Georgia salary details

$11

$21

$32

How much do virtual help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual help desk in Georgia is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.09 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Georgia?

The most popular types of Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Virtual Help Desk jobs?

Cities in Georgia with the most Virtual Help Desk job openings:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 23% Part Time, 8% Contract, and 3% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $44,891 per year, or $21.6 per hour.

Jr. Service Desk Analyst, Technician

DMI

Atlanta, GA

$19.75 - $27/hr

Full-time

Medical, Life, Retirement

Re-posted 28 days ago

Job description

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com


DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. 

Duties and Responsibilities:

  • Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat channels.
  • Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
  • Document customer interactions, resolutions, and escalations accurately in ServiceNow.
  • Support remote troubleshooting efforts using approved remote access tools.
  • Verify ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents.
  • Maintain professional communication standards and provide courteous support to all users.

Education and Years of Experience:  

  • High School Diploma
  • 2+ Years of Experience in Deskside Support

Required and Desired Skills/Certifications: 

  • ITIL Preferred  

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia


$63,889.50
$70,146.50

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What’s Right – We lead with honesty and integrity.
  • Own the Outcome – We take responsibility and deliver.
  • Deliver for Our Customers – We are relentless about delivering value.
  • Think Bold, Act Smart – We innovate with purpose.
  • Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

  • Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. 

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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