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Help Desk Manager Jobs in Georgia (NOW HIRING)

RedHelm

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Help Desk Manager * Employment Type: Full-time, Non-exempt Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

When help is needed the Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS Customer service * Work on and resolve escalated Help ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

When help is needed the Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS Customer service * Work on and resolve escalated Help ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Polsinelli

Help Desk Agent

Atlanta, GA · On-site

$55K - $65K/yr

The successful candidate will exhibit excellent communication and time management skills with a ... Follow standard help desk procedures and recommend changes for continuous improvement. * Log/track ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... to Senior level management. External customer support ranges from general website support ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

This includes but is not limited to Point of Sale, Merchandise Management, Networking and ... The Help Desk Associate I will play a critical role in building a positive work culture, driving ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to provide Tier 1 technical support and ... • Manage tickets using tools such as ServiceNow, Remedy, or equivalent • Perform Active ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support ... • Manage tickets using tools such as ServiceNow, Remedy, or equivalent • Perform Active ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Georgia

Help Desk Manager information

See Georgia salary details

$31.7K

$70.7K

$105.1K

How much do help desk manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for help desk manager in Georgia is $70,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Georgia? The most popular types of Help Desk jobs in Georgia are:
What are popular job titles related to Help Desk Manager jobs in Georgia? For Help Desk Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Georgia look for? The top searched job categories for Help Desk Manager jobs in Georgia are:
What cities in Georgia are hiring for Help Desk Manager jobs? Cities in Georgia with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Georgia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $70,744 per year, or $34 per hour.
Help Desk Manager (Perm Hire)

Help Desk Manager (Perm Hire)

Futurewave Systems

Columbus, GA

Other

Posted 5 days ago

Job description

Company Description

 is a financial services company based in Columbus, Georgia, with approximately $29 billion in assets. They provide commercial and retail banking, investment, and mortgage services to customers.

Job Description

Job Duties and Responsibilities:

A help desk manager's job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.

Often, help desk managers are responsible for supporting windows-based software systems with a networking component. In these cases, employers may prefer help desk managers who are Microsoft-certified and have other certifications specifically in the type of hardware or software they will support. Employers may also choose to hire individuals with previous management experience.


Qualifications

Minimum Experience: 

12 years of IT work experience in multiple IT areas in a multi-tier environment and 2 years of relevant enterprise wide architecture experience. Experience with SCCM. 


Additional Information

Call me directly at 630 473 6464 or send me an email at egrajo@futurewavesystems. com. Talk to you soon :)

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