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Remote Sap Help Desk Support Jobs in Georgia (NOW HIRING)

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA ยท On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ...

Our employees have the best learning opportunities for computer support in our industry. In ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

IT Helpdesk Technician

Conyers, GA ยท Remote

$70K - $85K/yr

This is a remote position. You are an enthusiastic problem solver with a customer-first mindset ... experience in a help desk or IT support role * Strong troubleshooting and analytical skills

Remote ? Must have: * Intermediate ERP experience with SAP Intermediate Microsoft Excel and Google ... Provide support of business continuity and HyperCare post ERP conversion to SAP/S4/Hana and ...

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team. * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Identify and lead business development opportunities as well as support larger opportunities with Q ... desk and working on a computer. * Must be able to effectively work and complete tasks in an open ...

Europe (fully remote) Candidateslocatedoutside of the UK are welcome toapply butneed tobe able ... help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 ...

... ongoing support for supply chain processes, applications, and technologies. Our professionals ... desk and working on a computer. * Must be able to effectively work and complete tasks in an open ...

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ... Serve as a backup to the IT Help Desk, providing on-site support as needed * Participate in a 24/7 ...

The position is remote to the United States, preference in Georgia, Atlanta and requires heavy ... Help us build the next world-class venue. What you'll do: * Own the end-to-end SAP integration ...

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Remote Sap Help Desk Support information

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

What are the most commonly searched types of Sap Help Desk Support jobs in Georgia? The most popular types of Sap Help Desk Support jobs in Georgia are:
What are popular job titles related to Remote Sap Help Desk Support jobs in Georgia? For Remote Sap Help Desk Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Sap Help Desk Support jobs in Georgia look for? The top searched job categories for Remote Sap Help Desk Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Sap Help Desk Support jobs? Cities in Georgia with the most Remote Sap Help Desk Support job openings:

Help Desk Analyst 2 - Atlanta, GA

STI

Atlanta, GA โ€ข On-site, Remote

$19.75 - $27/hr

Full-time

Re-posted 16 days ago


Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract

Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
โ€ข Receive and track onboard and offboard requests; check the requests for completeness and accuracy
โ€ข Submit requests for new accounts using ServiceNow ticketing system.
โ€ข Submit request for setup and delivery of equipment and wireless devices.
โ€ข Coordinate with application teams for additional application access requests
โ€ข Track progress of requests to completion and escalate to vendors and management as needed.
โ€ข Review accounts for accuracy of provision or deprovision based on requests
โ€ข Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
โ€ข Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
โ€ข Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
โ€ข Communicate status of processed onboard or offboard requests to hiring managers
โ€ข Resolve requests within SLA while providing the highest level of customer service
โ€ข Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
โ€ข Associate degree in a related field OR minimum 2+ years of help desk support
โ€ข One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
โ€ข Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
โ€ข Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
โ€ข Detail oriented with the ability to work independently
โ€ข Excellent oral, written, and interpersonal communication
โ€ข Experience in performing well under pressure
โ€ข Capable of working competently with personnel at multiple levels of the organization
โ€ข Experience with ServiceNow or Okta is a plus
โ€ข Must have work authorization that allows candidate to work in the United States