ZipRecruiter

Log In

2

Remote It Help Desk Jobs in Georgia (NOW HIRING)

Athens Micro

IT Help Desk Engineer

Athens, GA

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... The ID Analyst will work remote, for the Office of Information Technology processing, the onboard ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · Remote

$50K - $75K/yr

As part of a growing help desk organization, you'll provide elevated technical support, support ... Support a fully remote workforce through ticketing systems, messaging platforms, and video support ...

Fulton County

ENDPOINT SUPPORT ENGINEER

Atlanta, GA · On-site +1

$59K - $89K/yr

Diagnoses and resolves issues reporting through the IT help desk for end point devices provisioned by Fulton County IT; Escalate incidents to the Service Desk Manager and/or the Technical Operations ...

Tier4 Group

IT Engineer

Atlanta, GA · Remote

IT Engineer Employment Type: Full-Time About the Role We are seeking an experienced IT Engineer to ... Support remote access technologies, VPN services, and secure connectivity solutions. * Implement ...

Transportation Insight

IT Project Manager

Atlanta, GA · Remote

$94K - $112K/yr

Job Title: IT Project Manager (Hickory, NC/Atlanta, GA/Remote) COMPANY STATEMENT: As the e-commerce ... In addition to our knowledge, we have built out the technology to help companies (shippers) unlock ...

Conduent, Inc.

IT Security Architect

Atlanta, GA · Hybrid

Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. We ... Robust programs to help you secure your financial future. * Employee Discounts: Access to a wide ...

Iterable

Senior IT Engineer

Atlanta, GA · On-site +1

$141K - $221K/yr

... remote employees worldwide, we are committed to building a diverse and inclusive workplace. We ... As a Senior IT Systems Developer (AI) at Iterable, you will help us build the connective tissue ...

MAP International

Project Manager IT

Brunswick, GA · On-site +1

$88K - $105K/yr

Project Manager IT Remote Full Time Travel Less than 10% JOB SUMMARY MAP International is seeking ... help identify where AI can reduce manual effort in project and operational workflows Contribute to ...

MAP International

Project Manager IT

Brunswick, GA · On-site +1

$88K - $105K/yr

Project Manager IT Remote Full Time Travel Less than 10% JOB SUMMARY MAP International is seeking ... and help identify where AI can reduce manual effort in project and operational workflows • ...

Booz Allen Hamilton, Inc.

IT Project Manager

Atlanta, GA · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0247574 Location: Atlanta,GA,US Share job via: Share IT Project ... You will help your clients enhance transparency, accountability, and efficiency in enterprise data ...

next page

Showing results 1-20

All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Georgia

Remote It Help Desk information

See Georgia salary details

$10

$19

$28

How much do remote it help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote it help desk in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Georgia?

The most popular types of It Help Desk jobs in Georgia are:

What are popular job titles related to Remote It Help Desk jobs in Georgia?

For Remote It Help Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Georgia look for?

The top searched job categories for Remote It Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Remote It Help Desk jobs?

Cities in Georgia with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

IT Help Desk Engineer

Athens Micro

Athens, GA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Who We Are
Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.
The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client's needs. Attention to Details means we strive for perfection in all that we do.
We hire, fire, review, reward, and recognize our teammates based on core values, so it's important that you share these values in order to be part of our team.
What We Look For
  • Someone passionate about technology
  • The ability to think quickly and act swiftly
  • A positive attitude
Responsibilities
  • Assist our users with a wide range of potential issues, ranging from Malware Cleanup to light firewall configuration
  • Assist with VPN client configuration
Skills
  • Basic Hardware and Software Troubleshooting
  • Basic Knowledge of OSX
Requirements
  • CompTIA A+ and Network+ are a plus
  • CompTIA A+ required after 90 days of employment
  • Microsoft certification with a focus on Office 365 required after 180 days of employment
  • Proficiency in all Microsoft mainstream products and software
  • Any other industry standard certifications
  • Valid driver's license and personal car
  • Background check and pre-employment screening
  • Possibility of onsite work when on-call
Benefits
  • Smart, helpful co-workers
  • Schedule flexibility after time spent on project, after-hours and weekends
  • Medical, Dental, Vision, and Disability Insurance
  • 401k with matching in addition to paid salary
  • Paid Time Off and Paid Holidays
  • Monthly bonuses for meeting goals
  • Training and bonus incentives for continued education and obtaining new certifications

This is a full time position.

Apply