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Remote Service Desk Manager Jobs in Georgia (NOW HIRING)

Advocate Aurora Health

IT Service Desk Analyst 1

Macon, GA · Remote

$24.10 - $36.15/hr

Remote: Monday - Friday 8:30 - 5:00 Pay Range: $24.10 - $36.15 Major Responsibilities: Always ... Documents all relevant customer interaction information thoroughly in the service management system.

ATIA Ltd

Sales Manager - Part time

Atlanta, GA · Remote

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

DPR Construction

Application Support Analyst

Atlanta, GA · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

... REMOTE 1 year Contract Description : The Department of Human Services, Office of Information ... management as needed. • Review accounts for accuracy of provision or deprovision based on ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... A private workspace with desk/chair where surrounding noise (children, pets, people, electronics ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... A private workspace with desk/chair where surrounding noise (children, pets, people, electronics ...

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Remote Service Desk Manager information

How to make $1000 a week remotely?

A Remote Service Desk Manager can increase earnings by working additional shifts, earning overtime, or taking on higher-level responsibilities that come with increased pay. Developing strong technical skills, certifications like CompTIA or HDI, and efficient remote communication can also help qualify for higher-paying roles or bonuses, contributing to a weekly income of $1000 or more.

How can I make 2000 a week working from home?

A Remote Service Desk Manager can increase earnings by working overtime, taking on additional shifts, or earning performance-based bonuses. Developing strong technical skills, certifications like CompTIA or ITIL, and efficient remote communication tools can also help maximize income potential within the role.

What is a Remote Service Desk Manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

How to make $80,000 a year working from home?

A Remote Service Desk Manager can earn $80,000 or more annually by gaining relevant certifications such as HDI or ITIL, developing strong technical and customer service skills, and gaining experience in remote support environments. Advancing to senior or specialized roles, working for larger organizations, or taking on additional responsibilities can also increase earning potential while working from home.

Is AI replacing IT's help desk?

As a Remote Service Desk Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, but human oversight remains essential for complex issues and customer service. AI enhances efficiency but does not fully replace the need for skilled IT support staff. Continuous training in AI and automation tools is valuable for service desk professionals.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a Remote Service Desk Manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a Remote Service Desk Manager, and why are they important?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Georgia? For Remote Service Desk Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Georgia look for? The top searched job categories for Remote Service Desk Manager jobs in Georgia are:
What cities in Georgia are hiring for Remote Service Desk Manager jobs? Cities in Georgia with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Georgia as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% Remote job distribution.
IT Service Desk Analyst 1

IT Service Desk Analyst 1

Advocate Aurora Health

Macon, GA • Remote

$24.10 - $36.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 772 frontline employees who took The Breakroom Quiz

191st of 886 rated healthcare providers

Job description

Department:

12263 Enterprise Corporate - Service Desk

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Remote:

Monday - Friday 8:30 - 5:00

Pay Range:

$24.10 - $36.15

Major Responsibilities:

Always provides exceptional customer service. This includes treating everyone with respect and dignity. Demonstrates patience and positivity when working with others in alignment with organizational values.

Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.

Gathers information about the issue from the customer by asking clarifying questions, presenting options and/or solutions and determining the level of complexity. Assists with simulating user issues to resolve. Escalates unresolved interactions appropriately.

Documents all relevant customer interaction information thoroughly in the service management system.

Analyzes basic issues and arrives at workable solutions. Provides callbacks or follow-up with the customer as necessary to "close" the ticket and maintain a successful call closure rate.

Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).

Performs routine procedures to remedy issues or when requested.

Escalates unresolved issues to second-tier support. Keeps customers informed of the status of their request if an immediate remedy is not available.

Assists with providing technical hints and tips to proactively assist customers.

Adherence to all Advocate Health Policy and Procedures.


Licensure, Registration, and/or Certification Required:

None Required.


Education Required:

High School Graduate or equivalent.


Experience Required:

Typically requires 1 year of experience in customer service, call center, or Service Desk support.


Knowledge, Skills & Abilities Required:

Strong interpersonal, customer service and service recovery skills, as well as basic understanding of call centers and call tracking system.

Strong technical aptitude with the ability to learn quickly and support software applications.

Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.

Ability to manage multiple priorities in a dynamic work environment.

Analytical and problem-solving skills.

Strong written and verbal communication skills including the ability to interact with a diverse customer population and communicate at their level.

to use/manage a standard multiple-line telephone system.

Ability to maintain confidentiality and work as a team.

Ability to determine issues that may have an adverse business impact if not properly escalated.

#Remote

#LIRemote

Preferred remote locations in WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

No relocation, No Sponsorship or transfer of visa for this position.


Physical Requirements and Working Conditions:

Must be able to sit for extended periods of time.

Must be able to perform fine hand manipulation when using a keyboard.

Position may require occasional travel which may result in exposure to road and weather hazards.

Ability to independently work in a remote work environment free from distractions. Potentially exposed to a normal office environment.

Operates all equipment necessary to perform the job.

The Service Desk supports the organization 24x7x365. Flexibility for availability in advance to work other shifts, includingevening, overnight & weekends is required.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

  • Premium pay such as shift, on call, and more based on a teammate's job

  • Incentive pay for select positions

  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs

  • Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

  • Flexible Spending Accounts for eligible health care and dependent care expenses

  • Family benefits such as adoption assistance and paid parental leave

  • Defined contribution retirement plans with employer match and other financial wellness programs

  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.


About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What Advocate Aurora Health employees say

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About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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