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Service Desk Jobs (NOW HIRING)

Nordic

The Clinical Service Desk Supervisor manages, mentors, and develops a team of the first and second level clinical support Service Desk team and team leads as the main point of contact for IT support ...

Syntricate Technologies

Service Desk

Houston, TX · On-site

Position- Service Desk Duration-Contract Location- Houston, TX JD * Service Desk AgentOSS AV SMEOSS ITSC SME * IT IS_Service Desk * 8-10 Years experience Regards, Pallavi Verma Sr. Technical ...

Navstar

Service Desk

Vienna, VA · On-site

Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government ...

Syntricate Technologies

Service Desk

Columbus, OH · On-site

The Service Desk position provides outstanding customer service at all times. * The service desks role is to provide technical assistance and support related to computer systems, hardware, or ...

Unioncollege

Service Desk Manager

Schenectady, NY

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology ...

Union College

Service Desk Manager

Schenectady, NY · On-site

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology ...

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How much do service desk jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a role within IT support that handles user requests, troubleshooting technical issues, and managing service requests. It serves as the primary point of contact for employees or customers needing assistance with hardware, software, or network problems, often using ticketing systems and requiring good communication skills.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay $10,000 a month without a degree?

In the service desk or IT support field, reaching a $10,000 monthly salary typically requires extensive experience, specialized skills, or certifications such as CompTIA or ITIL. Most entry-level roles pay less, but senior IT managers or consultants with advanced expertise can earn this level of income without a degree, often through freelance work or consulting. High-paying roles generally demand strong technical knowledge, problem-solving skills, and industry experience.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior management, certain consulting positions, or highly experienced professionals in finance, law, or medicine. These roles typically require advanced skills, certifications, or extensive experience, and may involve long hours or high levels of responsibility.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized roles such as experienced consultants, senior legal or financial advisors, specialized medical professionals, or top-tier executive consultants. These positions often require advanced skills, extensive experience, and professional certifications, and they may involve freelance or contract work with high hourly rates.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

More about Service Desk jobs
What cities are hiring for Service Desk jobs? Cities with the most Service Desk job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Service Desk jobs? States with the most job openings for Service Desk jobs include:
What job categories do people searching Service Desk jobs look for? The top searched job categories for Service Desk jobs are:
Service Desk jobs near you
Service Desk Supervisor - Service Desk Operations - Clinical Service Desk

Service Desk Supervisor - Service Desk Operations - Clinical Service Desk

Nordic

On-site

Full-time

Posted 21 days ago

Key responsibilities

  • Manage and supervise a team of Service Desk Agents and team leads in providing IT support.

  • Monitor and ensure service desk operations align with established procedures and performance metrics.

  • Oversee hiring, onboarding, coaching, and professional development of Service Desk Agents.

Job description

Make a difference. Be happy. Grow your career.

The Clinical Service Desk Supervisor manages, mentors, and develops a team of the first and second level clinical support Service Desk team and team leads as the main point of contact for IT support needs while embodying Nordic maxims and values. This role will ensure operations is in accordance with the established procedures and practices and monitors desk performance. Clinical Service Desk Supervisor will work with the Managed Services - Service Desk leadership team on workforce planning and team direction.

Key Responsibilities

The Clinical Service Desk Supervisor will be responsible for, but not be limited to:

  • Managing and supervising a team of Service Desk Agents (I, II, and III).

  • Responsible for the hiring, onboarding, and continued education of Service Desk Agents at all levels.

  • Serve as an internal escalation point for leads and department wide issues

  • Contributing to team operational objectives by maximizing efficiency and team productivity while participating in continuous learning opportunities to grow solution expertise including leading regular team meetings

  • Executing plans and processes to deliver on quality benchmarks and department goals

  • Developing Service Desk Agents (I, II, III) through coaching and 1:1 sessions to review personal performance

  • Overseeing of call assignments, schedule, and schedule adherence within the Clinical Service Desk team

  • Meeting complex customer requirements and managing requests from clients related to the Service Desks area(s) of application expertise

  • Creating, facilitating, and distributing internal communication including newsletters, emails, and team meetings.

  • Trending and oversight of service desk metrics including but not limited to CSAT, KPIs, and volumes to ensure SLAs are met and performance targets are met.

  • Knowledge management oversight to ensure Knowledge Based Articles to improve quality and productivity

  • Serving as liaison for clients and service desk for day-to-day operations and subject matter expertise

  • Accountability to service levels across the service desk are met and exceeding customer expectations

  • Adhering to policies and procedures such as HIPAA and client notification expectations

  • Leading, Managing, and/or working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested

Required Skills And Experience

  • BS/BA in related field, 5+ years related experience, certifications and registrations in certain areas.

  • 5+ years in service desk or IT support required

  • Direct staff management experience leading service-oriented teams required

  • Full understanding of Healthcare Terminology and IT competencies

  • Proven ability to work effectively with all levels of an organization, as well as with diverse team members and client bases systems implementations, preferred

  • Prior experience with ticketing systems and change management processes

  • Excellent customer service and communication skills, written and verbal

  • Demonstrated problem-solving skills and decision-making skills

  • Ability to work well under pressure while maintaining high productivity

  • Strong attention to detail and ability to organize

  • Must be able to work independently, as well as within a team environment

  • Must demonstrate and embody Nordic's maxims

Desired Skills and Experience

  • Industry-specific certification(s) (e.g. ITIL, HDI, etc.) preferred.

  • Experience using remote-control tools (i.e., Quick Assist, Bomgar, etc.).

  • Experience or knowledge with ITIL.

Additional details

  • Ability to travel up to 5% of the time

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

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