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Service Desk Jobs (NOW HIRING)

Syntricate Technologies is seeking a Service Desk professional to join their team. The role involves providing support as a Service Desk Agent with a focus on OSS AV and ITSC SME responsibilities.

Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government ...

Position- Service Desk Duration-Contract Location- Houston, TX JD * Service Desk AgentOSS AV SMEOSS ITSC SME * IT IS_Service Desk * 8-10 Years experience Regards, Pallavi Verma Sr. Technical ...

Syntricate Technologies is seeking a Service Desk professional to provide outstanding customer service and technical assistance. The role involves troubleshooting computer systems, hardware, and ...

The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related ...

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

New

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

New

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

New

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

New

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

New

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

New

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

New

Service Desk Lead

Vienna, VA · On-site

$80 - $110/hr

FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

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Service Desk information

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How much do service desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

More about Service Desk jobs

What cities are hiring for Service Desk jobs?

Cities with the most Service Desk job openings:

What are the most commonly searched types of Service Desk jobs?

The most popular types of Service Desk jobs are:

What states have the most Service Desk jobs?

States with the most job openings for Service Desk jobs include:

Infographic showing various Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Service Desk

Houston, TX • On-site

Syntricate Technologies
IT Services • 51 - 200 employees

Full-time

Re-posted 18 days ago


Job description

Job Summary:
Syntricate Technologies is seeking a Service Desk professional to join their team. The role involves providing support as a Service Desk Agent with a focus on OSS AV and ITSC SME responsibilities.
Responsibilities:
• Service Desk AgentOSS AV SMEOSS ITSC SME
• IT IS_Service Desk
Qualifications:
Required:
• Service Desk Agent
• OSS AV SME
• OSS ITSC SME
• IT IS_Service Desk
• 8-10 Years experience
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.