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Service Desk Jobs (NOW HIRING)

Koniag Government Services

Service Desk

Vienna, VA · On-site

Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government ...

Syntricate Technologies

Service Desk

Houston, TX · On-site

Position- Service Desk Duration-Contract Location- Houston, TX JD * Service Desk AgentOSS AV SMEOSS ITSC SME * IT IS_Service Desk * 8-10 Years experience Regards, Pallavi Verma Sr. Technical ...

Markel Corporation

Supervisor Service Desk

Richmond, VA · On-site

The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related ...

Union College

Service Desk Manager

Schenectady, NY · On-site

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology ...

Syntricate Technologies

Service Desk

Columbus, OH · On-site

The Service Desk position provides outstanding customer service at all times. * The service desks role is to provide technical assistance and support related to computer systems, hardware, or ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

They are seeking a Service Desk Supervisor to oversee the daily operations of their service desk, ensuring effective ticket handling and excellent customer service while applying ITIL best practices.

Unioncollege

Service Desk Manager

Schenectady, NY

The Service Desk Manager is responsible for the overall leadership, performance, and continuous improvement of the college's Service Desk, which serves as the primary point of contact for technology ...

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Service Desk information

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How much do service desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

More about Service Desk jobs
What cities are hiring for Service Desk jobs? Cities with the most Service Desk job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Service Desk jobs? States with the most job openings for Service Desk jobs include:
What job categories do people searching Service Desk jobs look for? The top searched job categories for Service Desk jobs are:
Service Desk jobs near you
Infographic showing various Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Service Desk

Koniag Government Services

Vienna, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Koniag Government Services rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

53rd of 485 rated business services

Job description

Service Desk Representative

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. The shift is Monday to Friday, days. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 6am to 230pm. Essential Functions, Responsibilities & Duties may include, but are not limited to:

  • Providing answers to general IT-related questions.
  • Managing the customer's ticketing queue.
  • Tier 1-2 troubleshooting.
  • Solving issues such as password resets, RSA tokens, or PKI certifications.
  • Notifying users of service disruptions.
  • Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
  • Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned
  • Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
  • Imaging workstations to the latest operating systems.
  • Installing COTS software.
  • Installing virus updates on stand-alone systems.
  • Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
  • Receiving and troubleshooting calls from international and remote users for issue resolution.
  • Escalating issues to the customer that require more advanced technical knowledge.
  • Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.

Requirements

  • Shall have four years of relevant experience in web software development.
  • Shall be able to demonstrate working in a 24/7 operational environment and working on call rotation.
  • Bachelor's degree in related field

Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

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