Service Desk
Vienna, VA · On-site
Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government ...
Service Desk
Vienna, VA · On-site
Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government ...
Manager, Service Desk
Arlington, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Arlington, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Arlington, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Arlington, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Herndon, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Herndon, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Germantown, MD · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Germantown, MD · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Germantown, MD · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Germantown, MD · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Service Desk Lead
Vienna, VA · On-site
$80 - $110/hr
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
$80 - $110/hr
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Manager, Service Desk
Herndon, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Herndon, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Service Desk Manager
Germantown, MD · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Service Desk Manager
Germantown, MD · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Service Desk Manager
Germantown, MD · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Service Desk Manager
Germantown, MD · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Service Desk Lead
Vienna, VA · On-site
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Washington, DC · On-site
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities for assigned staff. This role is accountable for ensuring ...
Service Desk Lead
Washington, DC · On-site
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities for assigned staff. This role is accountable for ensuring ...
Service Desk Lead
Annapolis, MD · On-site
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities for assigned staff. This role is accountable for ensuring ...
Service Desk Lead
Annapolis, MD · On-site
Position Overview The Service Desk Lead directs the day-to-day IT support activities of the Service Desk, with team-lead responsibilities for assigned staff. This role is accountable for ensuring ...
Service Desk Manager
Washington, DC · On-site
$85K - $100K/yr
Service Desk Manager Reports to: Director, Information Technology Job Summary: The Service Desk Manager plays a crucial role in fostering positive customer interactions through excellent ...
Service Desk Manager
Washington, DC · On-site
$85K - $100K/yr
Service Desk Manager Reports to: Director, Information Technology Job Summary: The Service Desk Manager plays a crucial role in fostering positive customer interactions through excellent ...
Service Desk Lead
Vienna, VA · On-site
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
$90 - $120/hr
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
$90 - $120/hr
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Manager
Washington, DC · On-site
The Service Desk Manager serves as the primary lead for the United States Holocaust Memorial Museum (USHMM) Technical Service Desk and is responsible for the end-to-end lifecycle of IT incidents ...
Service Desk Manager
Washington, DC · On-site
The Service Desk Manager serves as the primary lead for the United States Holocaust Memorial Museum (USHMM) Technical Service Desk and is responsible for the end-to-end lifecycle of IT incidents ...
Service Desk Lead
Vienna, VA · On-site
$80K - $100K/yr
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk Lead
Vienna, VA · On-site
$80K - $100K/yr
FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...
Service Desk information
See Washington salary details
$9.80 - $12.82
6% of jobs
$12.82 - $15.84
9% of jobs
$16.75 is the 25th percentile. Wages below this are outliers.
$15.84 - $18.86
31% of jobs
The median wage is $19.30 / hr.
$18.86 - $21.88
25% of jobs
$23.84 is the 75th percentile. Wages above this are outliers.
$21.88 - $24.90
5% of jobs
$24.90 - $27.92
9% of jobs
$27.92 - $30.94
5% of jobs
$30.94 - $33.96
4% of jobs
$33.96 - $36.98
1% of jobs
$36.98 - $40
1% of jobs
$40 - $43.02
2% of jobs
$9
$22
$43
How much do service desk jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for service desk in Washington is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.97 per hour, depending on experience, location, and employer.
What is a service desk?
Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.
What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?
To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.
What are some common challenges service desk professionals face and how can they effectively manage them?
Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.
What is the difference between Service Desk vs Help Desk?
| Aspect | Service Desk | Help Desk |
|---|---|---|
| Primary Focus | Broader IT support, incident management, and service requests | Initial troubleshooting and issue resolution |
| Scope | Includes service management, change management, and user support | Primarily reactive support for end-user problems |
| Certifications | ITIL, CompTIA A+ often preferred | ITIL, CompTIA A+ often preferred |
| Work Environment | IT departments, service centers, enterprise environments | Help desks, customer support centers, IT support teams |
While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.
What are the most commonly searched types of Service Desk jobs in Washington?
The most popular types of Service Desk jobs in Washington are:
What are popular job titles related to Service Desk jobs in Washington?
For Service Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Washington look for?
The top searched job categories for Service Desk jobs in Washington are:
What cities in Washington are hiring for Service Desk jobs?
Cities in Washington with the most Service Desk job openings:
Other
Medical, Dental, Vision, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Koniag Government Services rating
8.6
Based on 6 frontline employees who took The Breakroom Quiz
60th of 499 rated business services
Job description
Service Desk Representative
Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. The shift is Monday to Friday, days. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 6am to 230pm. Essential Functions, Responsibilities & Duties may include, but are not limited to:
- Providing answers to general IT-related questions.
- Managing the customer's ticketing queue.
- Tier 1-2 troubleshooting.
- Solving issues such as password resets, RSA tokens, or PKI certifications.
- Notifying users of service disruptions.
- Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
- Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned
- Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
- Imaging workstations to the latest operating systems.
- Installing COTS software.
- Installing virus updates on stand-alone systems.
- Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
- Receiving and troubleshooting calls from international and remote users for issue resolution.
- Escalating issues to the customer that require more advanced technical knowledge.
- Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.
Requirements
- Shall have four years of relevant experience in web software development.
- Shall be able to demonstrate working in a 24/7 operational environment and working on call rotation.
- Bachelor's degree in related field
Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
What Koniag Government Services employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Koniag Government Services
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Chantilly, VA, US
Year founded
1972