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Service Desk Jobs in Washington (NOW HIRING)

Unissant

Service Desk Manager

Washington, DC · Remote

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management ...

Unissant

Service Desk Manager

Herndon, VA · On-site

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management ...

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training ...

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training ...

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...

CSV-TAUREAN

Service Desk Lead

Alexandria, VA

Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training ...

Planet Fitness

Service Desk

Columbia, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Clinton, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Fort Washington, MD · On-site

$15.30/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Upper Marlboro, MD · On-site

$15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Analygence

Service Desk Agent

Washington, DC · On-site

$18 - $23.25/hr

The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s)

Zolon Tech

Service Desk Support

Washington, DC · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...

Planet Fitness

Service Desk

Fort Washington, MD · On-site

$15.30/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Upper Marlboro, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Ellicott City, MD · On-site

$16.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rockville, MD · On-site

$17.65/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

District Heights, MD · On-site

$15 - $30/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Upper Marlboro, MD · On-site

$15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

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Showing results 21-40

All JobsService Desk JobsService Desk Jobs in Washington

Service Desk information

See Washington salary details

$9

$22

$43

How much do service desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk in Washington is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Washington? The most popular types of Service Desk jobs in Washington are:
What are popular job titles related to Service Desk jobs in Washington? For Service Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Washington look for? The top searched job categories for Service Desk jobs in Washington are:
What cities in Washington are hiring for Service Desk jobs? Cities in Washington with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,753 per year, or $23 per hour.

Service Desk Manager

Unissant

Washington, DC • Remote

Full-time

Posted 12 days ago

Job description

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at www.unissant.com.We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management expertise, and strong people leadership. This individual is energized by building high-performing teams, improving service desk operations, and delivering an exceptional support experience in a complex enterprise environment.Essential Duties and Responsibilities:Lead and manage the service desk team to deliver high-quality support services across the enterprise.Monitor and analyze service desk performance and implement improvements to enhance customer experience and operational effectiveness.Ensure compliance with SLAs and other service performance metrics.Develop and maintain service desk policies, procedures, and documentation, including SLAs, OLAs, SOPs, and COOP materials.Handle escalations and support the resolution of complex technical issues.Coordinate with other IT teams to ensure seamless service delivery and effective issue resolution.Train, mentor, and cross-train service desk staff to strengthen continuity and readiness.Prepare regular reports on service desk performance, service quality, and customer satisfaction.Proactively update operational guides and support knowledge management practices.Work Experience and Job Skills:Minimum of 5 years of experience in IT service management.Strong leadership and team management skills.Excellent communication and customer service skills.Experience with service desk software, ticketing tools, and enterprise support environments.Ability to analyze service performance data and generate actionable insights for improvement.Experience supporting large-scale IT service environments and complex customer support operations.Education:Bachelor's Degree is required. Preferred field of study in Information Technology or a related field of study.MBA/Master's Degree in a relevant field of study preferred.Certificates, Licenses and Registrations:ITIL Foundation certification is required.HDI or equivalent certification preferred.Communication Skills:Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.Ability to write clear and concise creative content in a highly confidential manner.Ability to translate technical, operational, and compliance-related information into clear messaging for executive, technical, and non-technical audiences.Clearance Requirements:Ability to obtain and maintain a Public Trust clearance.Travel:Local travel within a 50-mile radius of Bethesda, Maryland is not reimbursable.On occasion, travel may be required of Contractor personnel and, if approved in advance by the Contracting Officer, may be reimbursed in accordance with Federal Travel Regulations.Work may be performed at Government facilities, remote locations, or approved employee work locations in support of Government operations.Environmental Requirements:Mainly a routine office environment.May be required to lift up to ten (10) poundsFlexible in working extended hoursThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.Please note: Candidate(s) will be required to go through pre-employment screening.Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)
Job Posted by ApplicantPro