Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to ...
Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$17.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$17.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17 - $18/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17 - $18/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bowie, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bowie, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Entry Level Service Desk information
What are entry level service desk jobs?
Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.
What jobs pay $700 a day?
Entry Level Service Desk roles typically do not pay $700 a day; they usually offer hourly wages that amount to lower daily earnings. High-paying jobs that can reach $700 a day often require specialized skills, certifications, or experience, such as IT consulting, project management, or freelance technical support, which are generally beyond entry-level positions.
What is the easiest desk job to get?
Entry-level service desk positions are generally considered among the easiest desk jobs to obtain, as they often require basic technical knowledge, good communication skills, and sometimes a relevant certification like CompTIA A+. These roles typically involve troubleshooting, customer support, and using ticketing systems, making them accessible for candidates with minimal experience.
What is the difference between Entry Level Service Desk vs Help Desk Technician?
| Aspect | Entry Level Service Desk | Help Desk Technician |
|---|---|---|
| Certifications | Basic IT certifications (e.g., CompTIA A+) | Often similar, may include vendor-specific certs |
| Work Environment | Help desk or IT support teams, fast-paced | Support centers, corporate IT departments |
| Responsibilities | Initial troubleshooting, ticket logging, user support | Issue resolution, remote support, hardware/software troubleshooting |
| Common Usage | Entry-level role for IT support | Similar entry-level support position |
Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.
What are some common challenges faced by Entry Level Service Desk professionals, and how can they be managed effectively?
Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.
What are the key skills and qualifications needed to thrive as an Entry Level Service Desk professional, and why are they important?
To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.
What jobs pay 4000 a week without a degree?
Entry-level service desk roles typically do not pay $4,000 a week; however, higher-paying IT support or specialized technical positions with certifications like CompTIA or Cisco may reach that level. Most jobs paying this amount without a degree require significant experience, technical skills, or certifications, often in fields like IT, sales, or skilled trades.
How to get into a desk job with no experience?
Entry level service desk positions often require basic computer skills, good communication, and a willingness to learn. Gaining relevant certifications like CompTIA A+ or ITIL can improve your chances, and gaining experience through internships or volunteering can also help you qualify for these roles.
What are the most commonly searched types of Service Desk jobs in Washington? The most popular types of Service Desk jobs in Washington are:
What cities in Washington are hiring for Entry Level Service Desk jobs? Cities in Washington with the most Entry Level Service Desk job openings:
Service Desk Technician with Security Clearance
Andrews Air Force Base, MD • On-site
Other
Posted 9 days ago
Job description
Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to Andrews AFB, Maryland. Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, and web support.
Respond to customer inquiries by identifying issues, troubleshooting Level 1 technical problems, and resolving incidents whenever possible.
Create, update, and manage support tickets within the organization's ticketing system.
Diagnose and troubleshoot issues related to hardware, software, operating systems, applications, desktops, laptops, mobile devices, printers, and telecommunications equipment.
Escalate unresolved issues to the appropriate support teams while ensuring complete and accurate documentation.
Monitor assigned tickets, provide regular status updates, and communicate effectively with users throughout the support process.
Coordinate hardware warranty replacements and assist with determining when equipment replacement is appropriate.
Verify issue resolution with users before closing support tickets.
Maintain accurate records of troubleshooting steps, resolutions, and customer communications.
Deliver professional, courteous customer service and maintain strong verbal and written communication with end users. Required Qualifications:
US Citizenship and active Secret or Top Secret clearance.
Associate degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Business, Mathematics, Natural Sciences, Social Sciences, or a related technical field, or completion of an accredited technical training or certification program.
No prior professional experience is required. This is an entry-level opportunity.
Two (2) years of relevant technical support experience may be substituted for the educational requirement. Preferred Skills:
Strong customer service and interpersonal communication skills.
Basic understanding of Windows operating systems, computer hardware, and common software applications.
Familiarity with troubleshooting desktops, laptops, printers, and mobile devices.
Ability to diagnose technical issues, prioritize work, and follow established support procedures.
Experience using or willingness to learn IT service management (ITSM) or ticketing systems.
Ability to work independently while collaborating effectively with technical support teams.
Serve as the first point of contact for users seeking technical assistance via phone, email, and web support.
Respond to customer inquiries by identifying issues, troubleshooting Level 1 technical problems, and resolving incidents whenever possible.
Create, update, and manage support tickets within the organization's ticketing system.
Diagnose and troubleshoot issues related to hardware, software, operating systems, applications, desktops, laptops, mobile devices, printers, and telecommunications equipment.
Escalate unresolved issues to the appropriate support teams while ensuring complete and accurate documentation.
Monitor assigned tickets, provide regular status updates, and communicate effectively with users throughout the support process.
Coordinate hardware warranty replacements and assist with determining when equipment replacement is appropriate.
Verify issue resolution with users before closing support tickets.
Maintain accurate records of troubleshooting steps, resolutions, and customer communications.
Deliver professional, courteous customer service and maintain strong verbal and written communication with end users. Required Qualifications:
US Citizenship and active Secret or Top Secret clearance.
Associate degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Business, Mathematics, Natural Sciences, Social Sciences, or a related technical field, or completion of an accredited technical training or certification program.
No prior professional experience is required. This is an entry-level opportunity.
Two (2) years of relevant technical support experience may be substituted for the educational requirement. Preferred Skills:
Strong customer service and interpersonal communication skills.
Basic understanding of Windows operating systems, computer hardware, and common software applications.
Familiarity with troubleshooting desktops, laptops, printers, and mobile devices.
Ability to diagnose technical issues, prioritize work, and follow established support procedures.
Experience using or willingness to learn IT service management (ITSM) or ticketing systems.
Ability to work independently while collaborating effectively with technical support teams.
About SUMMIT HUMAN CAPITAL
Sourced by ZipRecruiter
Summit Human Capital specializes in providing IT human capital solutions to a diverse portfolio of industries including: Information Technology, Healthcare, Government Services (Federal and SLED), Legal, Logistics and more.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Richmond, VA, US
Year founded
2018